Peeters

I was moving across continents and final delivery, unpacking and assembly of my household goods and furniture was to be done by Peeters who was assigned by Atlas International as their local agent. I have done this move 3 times before, and with other renowned companies, so I have a frame of reference.
They first promised an unpacking date of Thursday-​Friday, and then told on Wednesday that unpacking would only happen on Friday. They assured me that it is doable even when I expressed concerns to Maria there. On Friday as the end of day happened, they still had 100+ boxes left to unpack when they finally gave up and said they will come back some other day and finish the job.
If you have lived in a house, you know that a house with rental furniture is better than a house full of moving boxes. We had boxes coming out the wazoo. Thankfully they had assembled some beds so we could sleep.
Then Sunday I was told they will come back Tuesday. On Tuesday only 2 guys showed up, instead of the original crew of 5. That crew also did not complete the job, and packed up and started to leave at 3. They were told by their manager this is a half day job and they need to leave. Finally upon me escalating the matter to the owner they were allowed to stay till 6 to work on assembling some of the items left behind. Sharp at 6, they again got up and left. No customer empathy that they should complete the job they got paid for.
We are stuck with 6 unassembled pieces of furniture and bunch of unopened boxes… and an awful and unprofessional customer experience.
Completely agree with John L and Tess C. find another moving company.

I really don’t think they deserve one star. Total lack of professionalism from the sales guy that visited our home. On his initial visit there were several red flags like commenting on some of our personal items, slamming our cabinet doors, telling me stories about previous customers, etc. We were willing to overlook some of those things if the price was reasonable. We got several quotes from different moving companies and the reason I am giving them a star is because they were able to bring the price down and work with us. However, the lack of professionalism continued to occur and we felt it was best to pay a little more money to moving company that was professional and that we felt more comfortable with. Once we explained that to our sales guy, he screamed at my husband and hung up on him. I have contacted Atlas headquarters and reported this company. We love Atlas and will continue to use them but just not this agency.

Do yourself a favor and find another moving company.
I was being relocated for work and I thought that it would be nice to have someone else doing the lifting since it was being paid for. After the initial and pleasant estimation I decided to go with Peeters. That was three months prior to the move. Then… not a single peep from them. I had to call the day before our pickup at 5 pm to even figure out if they were coming. Nobody at the office picks up their phone and if it wasn’t for my cell phone saving previous calls I wouldn’t have had been able to contact R— from the company. The guys that picked up our apartment were professional and quick. I appreciated them the most out of the whole experience.
So we were given a standard two week window for delivery. Not 4 – 5 days prior to delivery M — - at Peteers demanded a credit card for payment. This was after setting everything up for a purchase order from the get go. They knew that my employer was going to pay with a PO in June yet in Aug they wanted my credit card?! I was on the phone with M — - and asked why she didn’t tell me this months ago or even two weeks ago — silence. So then my employer gets on the phone with them to work something out to no avail. The complete lack of professionalism from Peeters, R — , and M — - led my head of budgeting and accounting to explicitly tell me that they will never recommend them to anyone again.
Even after the payment exchange I was still not given a delivery date. I had to ask them directly and they didn’t know. It wasn’t until a day later that they could tell me when our stuff was coming. So on the very last day of the delivery window, we got our stuff. We were charged another ~$ 500 for a shuttle fee that was not in the quote. The guys delivered our stuff well enough. Our Dyson vacuum was lost in the move for which I was told someone would contact me. That never happened. I had to contact Peeters to get that part sorted out after three business days. Now I’m having to deal with that.
I didn’t read the Unilocal reviews before but I wished I had. No communication whatsoever. I can handle a miscommunication on occasion, but no communication from a «professional» company in the Bay Area is completely unacceptable.
Update:
I had to contact Peeters about filling a claim. Sent in the document for a $ 250 vacuum and got a $ 12 (twelve) dollar settlement. I didn’t pay for a $ 0, $ 250, or $ 500 deductible which would have cost $ 286, $ 150, and $ 46 dollars respectively. So these guys have a good thing going — steal, break, or lose something and not have to pay for it.
Update 2:
So after leaving negative feedback through Atlas, writing the owner an email, and writing this review, I got a phone call. They didn’t necessarily call to apologize, although they did, they didn’t call to make things right for losing our vacuum, because they didn’t, rather, they asked me to tone down this review. I was told that if it was any other part of the year, the communication breakdown wouldn’t have happened and that the summer months are brutal for them. Take that as you will. I don’t care for excuses nor do I care for the underlying reason of why they reached out to me. Take that as you will too.

Yes fellow Unilocalers, i m also capable of writing a positive review. Peeters was recommended by the senior community where we were moving my mother. Had a very good phone consultation with De (after they initially hadn’t returned my phone message). I let that go, chalking it up to a minor human error. He met with my brother and mother, and they identified all the items that were being moved, special packing requirements (art mirrors, etc), elevators, moving to two locations (my mother’s new digs and a storage facility), packing recommendations, permits, etc. He worked up a very detailed quote, giving us the flexibility to eliminate things that may or may not be needed on the day of the move. His crew were punctual (early), efficient, professional and very respectful of the fact they were moving an elderly individual and her possessions. Everything arrived safely. Moving is always an ordeal, but if you can find a moving company that understands the stress and keeps the lines of communication open, then you can have peace of mind that that every aspect of your move is well taken care of. Sorry for the dangling modifier. I’d use Peeters again.

I needed a small truck to go SF-​Sonoma County that would make it up a tiny wine-​country road, and these guys got it! They showed up on time (a bit early actually), efficiently loaded, and made good time on the road. Reasonable rate by the hour for the truck and two guys. Final bill was under estimate. Everything arrived in good condition with no damage. Would definitely call again!

As REALTORS, we are dealing with many moves, not just one experience. Marty with Peter’s Transportation has always helped our clients and done a great job. They’ve moved us twice as well. I like their service. I never knew how much there is to setting up a move until we met Marty. He’s like the Godfather of movers.

HORRIBLE! Don’t use. Go with another mover. This place doesn’t deserve your money.
We used Peeters because it was affiliated with Atlas Van Lines, which we had used before and were happy with. The guys who actually did the manual labor and moved our stuff were good. However, our key contact at Peeters Transportation, Marty Pollex, was horrible to deal with.
He kept giving us vague dates as to when we could expect delivery of our stuff, and from then, kept delaying on us. We politely communicated the need to know a concrete date and to get our stuff as soon as possible since we were moving with a baby. Yet, Marty would just say he would work on and call us back, but he never did. We had to constantly follow up and Marty would never pick up our calls — on purpose. He would just email back to say he had nothing more to discuss with us. We honestly weren’t rude to him or anything when we left him messages, but you can understand how he was really pissing us off towards the end when he would avoid us and not give us any concrete information to plan around. His attitude and customer service was ridiculous.
If you want realistic delivery dates and someone who you can contact throughout your move process, use another company. There are so many moving companies out there that you don’t need to consider this one at all. Trust the poor Unilocal reviews. There’s a reason for them — these guys suck.

We decided to go with Peeter’s Transportation because they had a lot of experience moving for higher end companies and residencies. This bit of information gave me the reassurance they were probably trained well and would be extremely careful with our belongings. We needed to move from San Mateo to Dublin. We had 3 movers whom arrived on time. They provided us with all the little things we needed to move (wrapping drawers with plastic wrap, endless box hangers for clothes… they were ready in ways that we hadn’t even thought of). They made moving a breeze because they anticipated our needs the entire time which made everything organized and efficient. Their attitude over the entire long, hot, summer day was upbeat, positive, and professional. I offered them lunch but they told me they brought their own lunch and ate in the truck. They didn’t seem tired going up and down the steep stairs carrying all of our stuff. I personally dislike «moving» while they seemed so thankful to be working while getting a work out. I found their lifting techniques fascinating because they were lifting and doing a lot of partner work the proper way to save their backs. We will be calling them again in the near future because our rent has increased and will need to move again! Thank you Peeter’s!

Beware! I called Peeters Transporation to arrange an estimate two weeks in advance of needing to move. I gave them the date I preferred to move, and they agreed to come by to do an estimate 2 business days later. On the day the estimate was to take place, the estimator called 15 minutes prior to the appointment to say that he was on his way and also to ask if I could possibly schedule my move for a day earlier than what I had originally proposed. I said «Sure, no problem». The estimator subsequently failed to show up at the designated appointment time. Half an hour later, he called to say that they couldn’t take any new business for any of the days I was open to moving, offering only a date that was too late for me. I called the owner a minute later and told him I had taken off work to make this appointment and asked how this could happen. He offered no apology for the inconvenience and then explained that they had just gotten booked up in the last 3 hours, a suspect explanation.
This company’s communication skills are poor, a bad omen for a moving company. They’re unreliable, as evidenced by their failure to keep a simple appointment. And instead of professionally apologizing for wasting my time, they offered excuses and double talk. I would never consider using this company in the future.