Ethan Allen

I also logged on just to leave a review for Sue Sellers :-) I’ve never had such a good experience buying anything. Business-​like, clear, works quickly, but friendly and relaxed. I never had a problem saying «nope, no way» to anything she suggested, I felt no pressure. We picked out a GREAT couch. I am very much a «if you’re going to use something every day, but it at high quality so it’ll last forever» type of person. The couch will take a while, so if we have any big problems, I’ll come back and edit this review, but I was really intimidated to walk into that schmancy expensive store and was relieved to have a terrific experience.

I am surprised by the negative reviews?! We’ve had a wonderful experience at the Ethan Allen store in Skokie. I cannot say enough positive things about the store, and more specifically, the designer SUE SELLERS! We met Sue upon our first visit to the store about a year ago, and since then she has helped us furnish and decorate the entire first floor of our house. She’s an amazing designer/​decorator — extremely helpful, smart, talented, and a complete pleasure to work with. Sue goes above and beyond to assure we are happy and confident with our selections and the overall shopping experience. She really listens and cares. I couldn’t be happier with the furniture we’ve purchased through EA, the quality, and the level of customer service. We’ve always had great experiences at the store and felt very welcome. Overall, 5 stars! Ask for Sue if you go!

I really love Ethan Allen furniture — the quality, the craftsmanship, as well as the aesthetic loveliness always make my heart flutter! I really like their older lines compared to the new as the current is a bit too ‘modern’ for me. They offer pieces such as sofas, loveseats, sectionals, chairs, chaises, recliners, ottomans, tables, media cabinets, dining tables, bedding, mirrors, office desks and chairs, garden seating and umbrellas, as well as accents (tables, artwork, clocks, florals, rugs, lighting, etc.). We’ve purchased many pieces, such as an armoire, an entertainment cabinet, a couple of bed frames, night stands, dressers, and tables, made from cherry to honey to walnut. The one thing that I am disappointed with Ethan Allen is their delivery process — it does take a couple of months for the furniture itself to be crafted (which you really can’t blame them on) and be delivered; during the delivery, the furniture can have the possibility of having scratches and dents, and some of the drawers may not having the ability to open with ease (always check each part of the furniture carefully!) — some furniture had to be sent back, which requires even more of a longer wait. One thing to note is to never settle! If you notice that there is something ‘off’ or wrong with your piece, have the delivery guys load it back up on their truck — you are not required to settle with anything less, and the store has the responsibility of replacing it! I did appreciate in having one of the tech guys come and fix one of my drawers that had an issue and was not charged, as it fell under the warranty — just be sure to keep all your documents and statements for confirmation. You can set service appointments by contacting their customer service team by email or via phone. If you want a furniture to be delivered out-​of-​state, that can be arranged, and you’d be charged for that respective state’s taxes and fees. All in all, the items that we have will definitely last for a lifetime! :D
+make sure you check furniture during delivery
+warranty on furniture

Had a great initial experience… until a problem arose.
Purchased a bedroom dresser from here a month ago. The sales associate was nice and very helpful and I was pretty pleased with the experience. Then a problem came up with the order and suddenly no one would return my calls. I noticed that I wasn’t charged for delivery, but was supposed to receive it according to my order form. Took two weeks of waiting on an answer and then I had to call management. They ended up charging me $ 81 for delivery even though it was their screw up. Then, the district manager promised to call me and sort it out and SHOCKINGLY I never heard from her.

We found an interesting piece at the store. After walking around for a while, NO ONE asked if we had been helped yet. We asked if anyone was able to help us, and we were told no one would be able to help us for the rest of the day. We had only one question about a material, and no one could answer our question. We left extremely disappointed.