The UPS Store

I was in need of notary service so I called to inquire about their hours. I was told a Notary Public would be available until 6:00pm at the store. When I arrived at 5:50pm, the Notary Public told me he couldn’t help me because he had a family engagement and needed to leave on time. Assisting us would take time and he also needed to close out his register. I pointed out to him the hours I had been told over the phone but he refused to help. I only had 1 document which would have taken 5 – 10 minutes at the most. Still he refused to help me. I will never go to this store for notary service!

Excellent service! Very fast and efficient staff. Thanks

We’ve had our business mailbox here for 3 years and have always received excellent service from Megan, Chris, Kristin and John. My business requires us to notarize documents regularly and everyone is always patient and helpful no matter how busy or scatterbrained I am. The most important reason for me to give them 5 stars is their level of professionalism with our mail and/​or documents that are crucial to our business. My life would be much more difficult without them!

I come into the UPS Store everyday! Because we have all our business mail sent here. I use them for personal and all business. Everyone is amazing!!! MEGAN is always very helpful. Chris ROCKS. John is always helpful as well. All staff is welcoming and professional. I am in the store for at least 15 mins a day going through our mail. They are always pleasant to all customers while I’m in the store. I highly recommend them and am grateful we have our mail sent to a store where I enjoy coming…

After spending an hour at usps, and unsuccessfully trying to send a gift to a friend, because usps doesn’t know their own shipping policies on nail polish, I went to this UPS store and I was in and out in less than 5. They were super nice and knew exactly how to ship my gift. Never going to Usps again. Always go to UPS, they are the best!

It doesn’t matter what time of day or which day of the week you go. It is always understaffed. Every time I go to this store I have to wait 10 to 15 minutes to get help. Somebody is always in front of me shipping a package to Siberia, or something. Certain shipping transactions take time, obviously — but why can’t this place have more than one employee there at the store? I don’t get it.

This UPS store has excellent customer service! Not only do I ship to all my clients through them, but I have a PO box there as well. As a business I use them frequently and everything is always delivered perfectly and on time. Customers are impressed with the timeliness of the receipt of their orders, thank you to the UPS store for their professionalism! Customer service is amazing and the owners are on top of it. Recently I had an expensive piece of equipment that needed repair and they packaged it up perfectly and it arrived next day as it was supposed. Nothing negative here– great positive environment and they will work hard to service you! Highly, highly recommend them!

If I could give them 0 stars I would!!! Terrible service. Dropped off a return to Zappos and they said they would take care of it. Next thing I know UPS delivered it back to ME. They never put the Zappos address label on it. Never again!

The employees and the owner of this store are extremely knowledgeable, helpful, and kind! I ship from this store on a regular basis and have a mailbox at the store and have always had the most wonderful experience every single time I go in there. I have never had one problem with anything I have shipped and highly recommend this UPS store!

I give this store O stars. I would not recommend you to do business with them. They do not stand behind what they sell you. Paid $ 40.00 for an overnite to colorado, as it was very important to have the contents there the next day (I was shipping a car and the cashier check and keys needed to be there the next day in order to get the car from the transporter) the envelope did nto arrive until the 2^nd day. I did not pay for 2 day air. They refused to give a refund and got annoyed while I was at the counter asking for the refund and told me to leave the store as they were calling 911 so the police would REMOVE me as I was scaring their customers away. PLEASE STAY AWAY FROM THIS BUSINESS, NO CUSTOMER SERVICE AND THEY DO NOT STAND BEHIND WHAT THEY SELL. I CONSIDER THESE PEOPLE TO BE DOING BUSINESS IN A VERY UNPROFESSIONAL WAY. STAY AWAY

Based on the helpfulness and demeanor of the people who work there I would give this store at least four stars. Based on my latest experience with the store ownership, I would give it one star. I’ve compromised — and weighted my rating more toward the employees — and somewhat grudgingly given them three stars. I will explain.
Two months ago I rented a mailbox so I could have a physical mailing address other than my home address, where I had been working from. A few weeks ago I was presented with an opportunity to share an office with an associate, for a very reasonable and affordable price. I took him up on the offer and no longer have need of the mailbox.
I paid for a year and received a couple or three bonus months. I recently went back to the store and asked if I might have at least a partial refund. I would have been happy with 50%; maybe less.
Unfortunately, the owner has decided that having a useless box sit unused for the next year is preferable to having it available again. With a 50% refund, the store would still have realized a nice little profit from my short rental and everyone would be happy.
Now, however, I will go there to see if somehow I received mail, but I will never do business with this particular store. I will also advise anyone I know who may use them to go elsewhere, as the owner of this store is — in my opinion — shortsighted, stingy, and underserving of my or my friends’ business.
I’m truly sorry it’s come to this, but I have no respect for someone who is incapable of bending even a little.

The UPS Store — Rocks. Not only are they a great store, for all your shipping needs, the are very personable, and involved in the community.

This UPS Store is the Cheers of Simi Valley. The staff is so friendly and they know all of their regular customer’s names. They are very helpful and take care of everything you need (boxing and packing for you). Another huge benefit is that they store all of the addresses you ship to in their system so you don’t ever have to worry if you forget an address. They also do notary signings. Great store. I highly recommend giving them a try!