U.S. Bank

When I first started looking for the right bank to trust my money with one of the first choices was the US Bank in Northgate. I decided to bank with them because they are friendly, and explain everything without using big unnecessary words. This is absolutely my favorite branch

I opened my account at this branch and have always enjoyed going in. The staff is always friendly and, unlike some banks, never judgemental. For instance, if I were to go in and withdraw $ 40 leaving my account with only $ 2, no big deal. Done with a smile on their face. Bank of America and Chase, who I’ve banked with in the past, were both the opposite in this regard.
Also, they play music in the lobby, try to get you in and out quickly, always have an adequate number of people working, and have always smiling staff!

Went into the Northgate Branch of U.S. Bank in Seattle to open a business account (changing from Chase to U.S. Bank.) This is the most non-​responsive, apathetic crew that I’ve ever encountered in a bank setting.
If you go to this branch, expect to never have a call or email returned, and when you ask for the basic services (such as placing a check order on your behalf), they will lie and say they did so and only place the order when you ask for tracking (this happened to us, delaying our order by 1−½ weeks.
When I spoke with the branch manager, he stated that this was a fluke of some sort and admitted that they had done nothing to inspire confidence and would have to work to earn our business. He then told me that he would get back to me no later than noon the following day. Guess what? I’m still waiting for that return phone call and/​or email.
In today’s economy, it pays to put your money in a place that actually deserves it. If you value customer service, the Northgate Branch of U.S. Bank in Seattle is definitely NOT the place to go.