Keller Williams Realty Greater Seattle

Hello,
This is in regards to Keller Williams Real Estate Agent Jessica Gustelius, who is affiliated with the 1307 N 45^th, Seattle WA 98 103 location.
Jessica Gustelius is the selling agent for a property my mother is purchasing in Bothell Washington. The sell of the house will be cash and is contingent upon the sell of an existing home, which is also in closing. My mother has been to this home two times: during the open house and during the inspection.
Jessica Gustelius removed the lock box from the exterior of the house, after the inspection. Our agent, the buying agent of this home, suggested that he would personally pick-​up the key from the Seattle office and return it in the same day, in order for my mother to measure, and was denied.
It is not contractual, but considered an industry courtesy to allow the buyer of the home access to measure for furniture, appliances, etc, before closing. Jessica Gustelius refused my mother access until the contractual obligation, 5 days before closing. In my family we have sold our homes many times and we have never heard of the professional courtesy not being extended to the buyer.
It will be extremely challenging to get appliances in time for my recently widowed mother’s move into the home. Logistics when moving are challenging as it is, but not being allowed access to the home to measure, in order to purchase appliances for delivery around the move in date, really adds to the stress and anxiety of the entire ordeal.
Since the purchase of this home is contingent on getting the funds from the sell of an existing property, I am not sure what Jessica Gustelius is trying to achieve. The outcome as of today, May 19^th, 2015 is a dissatisfied buyer and someone who will warn people from ever using this agent for future transactions. Professional courtesy goes along way in doing business.

This is in regard to Michael Holland who works out of the Downtown Seattle KW:
My husband and I closed on our first house as a married couple on the day before Thanksgiving 2014. We feel very fortunate to have had Mike Holland represent us as our realtor, for if we did not have Mike as our realtor, I truly doubt that we would have closed or even gotten to making an offer on our home. When we expressed interest in purchasing a house, Mike got the ball rolling immediately and helped us find the home we wanted. He navigated through every hurdle we faced as buyers, until it closed. In the end we paid well under the appraised value and saved several thousand dollars in closing costs. He is energetic, resourceful and committed to getting his clients to a successful close. He’s an unparalleled problem-​solver. Mike worked so hard for us, from getting us the right lender, to taking us through the FHA-​approval process, to resolving a couple of unanticipated liens. I feel obliged and pleased to give him our highest recommendation. He was a powerful advocate for us and his determination and people-​skills were essential to our closing this house. We love our house and wish Mike continued success! He deserves it!!!