ICare Vision Center

Very disappointed with the service of this place through my awful experience with them:
1. very slow on returning phone calls when trying to reach them from 11 am to 2pm. You literally have to chase after them to get an answer other than them providing you with timely information and nice customer service.
2. broke their promise of fixing glasses lenses, basically being dishonest in their practice.
3. very rude and inconsiderate of customer’s needs
I will never go back again and I’m happy that I have a choice and no need to be stuck with them. The whole service I received made me feel that the place is poor quality and has no work ethics. I’d rather to pay more and find a decent place other than this one in White center!

I came here to have my first eye exam in 10 years. I’ve had glasses since I was 9, so I’m very familiar with all of the tests, poking and prodding that go along with eye appointments. I’m a pretty good patient because no matter what you stick in or near my eyes, nothing really makes me flinch. I found iCare on my insurance website and I also live in the neighborhood so I’ve driven by a few times.
This office is small, but neat and clean. Dr. Chhim is awesome! She is really nice and puts you at ease immediately. I really appreciated how she described what she was looking for with each test. It was also easy to chat with her while I was waiting for my eyes to dilate. I can also picture her being good with kids since she has such a sweet personality.
Even though it had been so long since my last exam, my eyes hadn’t changed at all. I still wanted new glasses though, so I bought frames online before my appointment. They do have a selection of frames in the office, but they will also put lenses in frames you bring to them.
I’m really happy with the service I received at iCare and will definitely keep going back for my annual exams.

In going here I find it fantastic I am disabled and have a service dog and I have never felt more comfortable than here with my eye exam