Hollingsworth Auto Service

I went into Hollingsworth for a side-​mirror replacement. This was the shop choice of the person who hit my car and was gracious enough to pay for the damages. Service was relatively fast on my car. It took a little longer to get the part in then they originally estimated, but it was no big deal. The service guy was friendly and gave us all of the appropriate parts options to fix the mirror. The actual mirror replacement took about 30 minutes.
My only real complaints about this place are the hours and the reception. This shop is only open 8 – 5 Monday-Friday…which is exactly when many people are at work. I had to take time off of work twice to get my mirror replaced. As for the receptionist, she is a bit rude on the phone and in person. She is also not knowledgeable about the other staff or the work being done there.
Overall: they do good work as long as you have the time.

We never completed repair service with this entirely poorly run company. The staff was rude, talked over the customer and have an extensive wait time for auto repair. Somehow 4 – 6 week wait for even a minor repair is acceptable to this company and they utilized all 4 days our insurance company would allow for what should be a 2 day repair max. We have never experienced such a poor customer service where the coordination of service and customer appreciation was grossly missing. The staff stated to us they have glowing reviews and have been in business over 100 years when we addressed the service. Well, based on our research (please see ALL available reviews on line-​several ¹⁄₅) and whether in service briefly or veterans in this business — it is inexcusable to be rude, mislead customers (we were told a date for repair but then apparently not coordinated into their computer system on their end and we were moved to the end of the line, informed we can’t cut others in line despite the fact that we had an appt they didn’t enter in their system-​1 month delay added here) and use their longevity as an excuse for running a company as poorly as we witnessed. Please consider other shops.

Hollingsworth Auto staff are always helpful and respectful. My car and truck always looks great after I have used their service. They have a nice waiting area.
As a bonus, they honor the Vietnam Vets and their loved ones during the St Patrick’s Day parade even when it wasn’t «in» to honor this portion of our vets. Salute to our veterans!