Santa Barbara Locksmiths

As a do-​it-​yourselfer, my default setting is to head to the home improvement store. When it comes to everything locks, however, I go to SB Locksmiths. I’ve had great service and saved money over doing it myself every time. The last time was for a front door lock that wouldn’t release the key. I expected to purchase a new lock, but the fellow fixed my old one in under a minute – no charge.

Very nice setting up appointments but took them 3 months to finish my installation of my front door lock then after 3 month of operation the lock stop functioning and they wanted to charge me 80.00 to make a service call and the ½ hour for labor. The lock could have been installed wrong or the lock could have a manufacturing defect. I don’t think I should have to pay for them to look at it and determine who fault it is. Don’t do business with this company unless you have lots of money to burn what a rip off. By the way when I asked to talk to the manager I was told that the receptionist was the manager. All she want to do was tell me there policy very poor at customer relation.

Excellent, professional one-​stop shop for all lock and key-​related needs. I came here after trying unsuccessfully to get a copy of a key that General Motors used for millions of cars in the 1980s and 1990s: a simple ignition key for a 1991 Chevrolet. Home Depot didn’t have it. Santa Barbara Locksmiths said «no problem» and I had two sets within minutes.
Skip the big-​box know-​nothing retailers and come to this place!

Good, solid, recommended locksmith.

Today people seem not to want to think outside the box and spend any effort to trouble shoot individual problems. I am so happy to say that Santa Barbara Locksmiths employees are all about solving your problems. I needed a very unusual spindle for my lock, which might have been impossible to find and probably very expensive. Alan and I came up with a solution together that he implemented immediately with a smile on his face. It gives you hope about finding that sort of service wherever you go. I am very thankful.
I highly recommend their services.
Alana Guinn

Had a slight customer service mishap with one of their associates, but they apologized profusely and were more than happy to turn the interaction in to a GREAT customer service experience.
Would highly recommend SB Locksmiths. Price, quality of work, and turnaround time were unbeatable!

Great company, especially Esteban! Everyone that works there is always super friendly, and they are punctual and efficient.

Read some some poor reviews, but these guys did right by me! They fixed my deadbolt for a low price when the other «Mobile Locksmiths» in town wanted big money just to come by and take a look a it. I imagine they do quite a bit of driving around town anyway and could have combined a service call in my neighborhood. Don’t know about the new owner, but I used their old location for 30 years and was always pleased with the work. Mike K. St. Barbara

Staff is friendly and all (gave my pooch a dog biscuit), but…
I took a trunk there with a padlock that needed to be opened with a bolt cutter. It took the guy literally 10 seconds to do it. Okay, let’s say one minute because he had to come out to the car parked 20 ft away.
The charge for that time intensive service was $ 15, saying that their normal fee is $ 25 for what they did.
Do the math — their hourly fee, then, was $ 21,000/hr, discounted from $ 35,000/hr.
I know businesses have overheads but really…

Half way up to Santa Barbara I realized I have forgot the keys to our house! We called SB Locksmiths, they were extremely helpful and arrived at the house within an hour of our arrival. The guys were very courteous and had the doors open in a very short time! Thank you for saving the day!

Am I on candid camera? This is shocking how horrible there work and customer service is. We started with the job of changing locks, putting in some extra cam locks and an overall walk thru on security wiht suggestions from owner Daryl. This was (brace yourself) in August! We are still at it. New keys for locks were okay but some locks got put in crooked. Then in security audit Daryl said we should put in a lock on passenger gate. He MISSED the lock on the handle on the inside. Then the special custom passenger gate is steel inforced which they didnt realize. There guy Alan drilled and drilled causing damage to our expensive gate. After a month or so, they finally installed a deadbolt. It was horrible looking like home depot off shelf type. It did not match the covered locks throughout the property and this is your first sight of the property. at the gate. On top of that it was unnecessary given a lock was already there on the inside handle but small (not something someone could open easily from other side which was his point about putting in locking deadbolt (locking with key on both sides) We had just moved in literally so were not familiar with property yet thus we went to lock expert (so we thought). Oh and they finally months later (literally March or so) put in a proper lock with cover. The handle they were to put on, they then welded and stuck on wrong. We are still waiting on the correct screws for passenger gate area. They then had messed up the handle (custom order) so we had to get a new one. The qoute of $ 500 is now being invoiced at more than double around $ 1200. It is crazy. They dont come to finish the work. The cam lock (which they now have my cam lock) is still outstanding and they have been paid nearly the full invoice though work is incomplete. We call and send emails and no response. Once they got their last check it is lik they wont come and put the correct screws in, wont return my cam lock they took to order correct new ones (i could write more about how many times they came to do it and had me empty my drawers and then the installer was like oh no i cant do this or i might break this or…) I wish i had read the reviews. A contractor recommended them to us and i will be sure to call him and tell him our experience very soon if SB locks does not come and finish the job. It has been 9 months since we started this with them. It is beyond horrible, it is pathetic.

Friendly, efficient and the keys copied worked. About all you could ask for in the trade. I would recommend this shop for anyone who knows what work they want done and can communicate that work to the shop employees, who through my experience are entirely competent.

The owner quotes a $ 35 service, spends three minutes opening the lock and then charges $ 95. Total ripoff. Use Smith’s Lock Shop not this guy.

We had two house rekeyed and had over ten key copies made. Shortly after all but two of the keys stopped working. They DO NOT GUARANTEE THEIR WORK!!! I agree with the other reviewer in that this place has gone down hill!!! I assumed they would fix their error as I wanted two other houses rekeyed. These people are not interested in customer satisfaction. EXTREMELY POOR CUSTOMER SERVICE AND EVEN WORSE QUALITY OF WORK!!!

Needed to get a bike rack unlocked. First guy fiddled around with the lock and said he couldn’t do it. I asked if there was someone else there that might be able to do it. He asked another guy who said he might be able to do it, but he didn’t have time right then. Bunch of guys standing around doing nothing. New owner really explains the situation. Really poor attitude, not helpful. The employees could care less. I will not go back.

Fast walk in service on auto transponder key. No luck programming replacement remote keyfob, but will return to try again.

These guys are awesome. I came after they had already closed, doors locked and everything! They let me right in and were incredibly friendly, helpful and fast– definitely a life saver as I was in a crunch! And their prices are very reasonable. Myself and my company won’t do business with anyone else in the future!