Cooks Collision

I have used them 3 times in last 10 years. Car is perfect every time. (3 different cars) I have no idea why anyone would or could rate them lower than 5 stars.
Jerry. From Danville

My car was hit when it was parked so I had to go through other persons insurance. Pain in the ass!!! My head lights are tinted and they told me sorry we r just going to give u a regular factor light. I get to Cooks and tell Tony my frustration not only did he take care of everything and keep me updated but got my light tinted plus the other one so they both matched. AND had insurance take care of it. Can I say I love him lol but awsome. I will be going back if needed and anyone else who plans on going ask for Tony to help!!! Two thumbs up never been happier leaving a repair place! :)

This is the second time (unfortunately) that I have had to use San Ramon Cooks Collision. I used them a second time due to the excellent service I received the first time. From start to finish either Tony, Melissa or Krystal saw my repairs through from start to finish. Excellent follow through from the moment I drove in with the damaged vehicle. To make the situation more complicated, I was taking my vehicle into the shop after being rear ended when I got rear ended again 3 blocks from the facility. Dealing with two different insurance companies and accidents wasn’t easy to do but Melissa made the process so much easier and made the majority of the contacts with both companies. I can’t say enough good things about this particular Cooks Collision shop. Thanks to everyone for a good experience during a stressful time.

Karen at cooks collision awesome. Awesome work and great attitude, professional. Did work on car part having it painted. Same day painted cant ask for more than thay. Thank you very much. Great thanks to karen.

Fairly lousy service. The service manager called me three times to tell me that my Audi was ready, but each time they postponed delivery on grounds that the part was not fitting. Each time the estimate increased– how convenient. Finally, when I picked up the car they didn’t bother to reinstall the front license plate. I had to return the next day, taking time off from work, only to find that the staff were in a «meeting». I had to wait another 30 min before these people would return my car to me.

Our Jeep was brought here after being vandalized… It looks brand new. The service was awesome. They even picked me up from my house when my car was ready. Thank you again for making it an easy process.

Cooks has always been a pleasure to work with. They are efficient, clear, and get the job done hassle free. They have a drop off box if you need to bring your car after hours and follow up the next day. I worked with James and he was so easy going and communicative. They really made the process run smoothly. Even though there was some error on the parts that were ordered, they rushed it so I wasn’t with out my car for too long. They even took car of some of my rental fees due to the problems with the parts. I have used them for 2 of my accidents and will continue to use them.

My car came out in a worse condition it went in. More interested in bottom line than customer service.

My husband had his car repaired at Cooks a few years ago and they did a good job. After having a car accident yesterday, we decided to again have the repairs done at Cooks. The people at Cooks could not be bothered with us. The man told me that they were backed up and understaffed, couldn’t even provide an estimate for two weeks. They did not seem to want to help or care at all. I walked out, drove up the street to Mendellson. Rico at Mendellson gave me an estimate on the spot, helped me arrange a rental car, and told me they can start repairs ASAP.

Please read all reviews for cooks San Ramon to see all the similarities in other reviews.
What a joke this place is. This was my 2^nd experience here and after the first bad experience I held off on a review, thinking it may have been a fluke… But no, after a 2^nd experience it was the same thing.
My first experience was around August of last year. I was getting my car repaired, and they estimated 3 – 4 weeks. I did not get my car for a month in a half. I understand that unplanned events happen, but the delay was due to their error and ordering the wrong parts… Well that’s what they said. On top of the how long it took, the lack of communication was just unacceptable. I would call and be told someone would get back to me asap… But in many instances their was no call back. Overall it was a miserable experience. That was my first experience.
Now onto my 2^nd experience. This September I had a pretty minor body repair, and I had gotten 4 estimates prior to going to cooks in San Ramon. I had to take it to cooks to get an estimate since they were in network for my insurance company. Tony (Antonio) was the associate who helped me with the estimate. Tony came out to my car, took pictures and evaluated the damage and told me he wouldn’t be able to get to the estimate until later that day or the next morning. He finally got the estimate to me at 4:00pm the next day. Seemed like longer than it should have been as an estimate can realistically be done done in 30 – 40 minutes, especially with the limited amount of damage I had. He sent the estimate to my insurance and to me as well. When I saw the estimate I laughed. As I stated before I had 4 other estimates done, and one of the estimates was done was by someone I really trust. All 4 estimates were within $ 500 of each other. Well Tony’s estimate was $ 2000 under all the other estimates. That’s great, right? No it was actually terrible for my situation, as I was not going to take my car cooks. My insurance company based the repair off his estimate, which didn’t include half of what needed to be done. When I took my car to the shop where I was getting the repair done, they were unable to start working on my car because the discrepency in estimates. My insurance company had to send someone out to do the estimate due to this. This pushed the start date for my repairs back 1 week. Well when my insurance company came out to do their estimate, and guess what? All 4 other estimates were on par and Tony was $ 2000 off, and his estimate was half of what it should have been.
I didn’t even have my car repaired at cooks this time, and they still managed to screw me and waste more of my time, as well as other people’s time. I highly reccomend using another shop so you don’t have the same experiences that I did (and after going through reviews the experience many people have had). If you have to go here, avoid Tony (Antonio). I hardly ever write reviews, but after these 2 experiences, I felt the need to share.
UPDATE: I was told I would receive a call… There was no call! Another example of lack of communication…

No follow-​up at all. worst customer service.

Top notch service all around! I recommend them highly. I dealt with Melissa Baptista who is super professional and friendly.
They made a few accommodations to assess my car given that I have an infant and went above and beyond to return my car within 4 days. I recommend them wholeheartedly!

1^st timer but what a great experience at Cooks. Our car was in a minor accident (2k) — these guys have it down to a science. I worked with Melissa and the entire process, end to end, was really seamless. She provided frequent updates and kept me in the loop from the beginning. In fact, they delivered the car a day earlier than expected. They also handled the return of our rental car. They really take customer service to a new level — thanks so much!

Hands down best shop in the tri valley area. Super duper customer service. Homer was very helpful and always does a great job. All the estimates are very knowledgable and make sure you get your car done right the first time. Highly recommended!

Cook’s collision did a great job repairing my fender from a fender bender. They were very communicative via text every day telling me what step of the process my car was in. I have already referred a friend to their business. I would use them again but hope I don’t get in an accident and have to.

We are very impressed with the quality of work and service we received from Cooks Collision. Everything went very smooth and our truck was finished when promised.

The service was impeccable and the quality of the work was phenomenal. James Hall bled expert as he deftly led me through the murky water of insurance repair. The work was done ahead of schedule and handled all interactions with the insurance company. Nancy at the front desk greeted me with every item requiring my action. She defined professional. I highly recommend Cook’s Collision!

Every single bit of my interaction with them to repair my vandalized car was seamless and exceeded my expectations.
I called my insurance company Monday morning, and as the back window of my CR-​V had been shattered, I really wanted to get it TO the shop and behind their locked gates asap, rather than driving it to/​from work or having it sit, open, outside my house until some shop tells me they can get me in.
My insurance adjuster conferenced me in with Cook’s, they asked ME when I wanted to bring it in, and when I told them «today» they said that’s fine, just tell us what time to expect you. That was a big relief, right off the bat.
I brought it in, spent about 5 – 10 minutes doing paperwork even though they were quite busy, and they promptly gave me a ride to pick up the car I was going to borrow.
On Tuesday after they worked up the complete estimate, they called me and told me they expect it to be finished Monday. From then on, I got daily texts updating me on what stage of the repair process my car was in, and I absolutely LOVED that! No wondering, no having to call them if I wanted to know, none of that.
I got a call Thursday evening that they were just waiting on the auto glass to come in, and still expect it to be completed Monday. I appreciated the update, though it wasn’t necessary as I was already expecting Monday.
However, this afternoon, Friday, I got a call that it was ready. A day ahead of schedule. I was thrilled that I didn’t have to go the weekend without my car.
It looks even better than it did before it was damaged; I was made completely whole, window tint included. I couldn’t be happier with the work, and the customer service was excellent!

If great costumer service and timely responses are what you expect from a company you intend to do business with, go somewhere else. I made an appointment here as this was my insurance companies «preferred/​TLC» shop. (Monday) Was greeted and introduced to Sal, who inspected my vehicle. He promised my insurance company and I would receive an estimate via email by end of the next business day. (Wednesday) No estimate received. Called Sal and promised me he’d have it to me by days end. It’s now Thursday evening and no estimate. No calls explaining the reason for the delay.
Needless to say, I’m not going to be having any work done at Cooks Collision and never will. If I could give them zero stars based on costumer service, I would.

A bit hesitant due to the overall average ratings though this was the preferred body shop for my insurance. Initially, I requested strictly the damage assessment/​quote (potentially opting to go elsewhere) but was rather impressed with what appeared to be a rather clean & state of the art facility. Additionally, most of the negative reviews were regarding quotes or delays due to unforeseen events extending estimated completion times. That being said, I could care less about either of the negatives as long as the positive reviews regarding quality of work were up to par. Dropped the car off on a Tuesday & picked it up on a Thursday looking SPOTLESS… When I say spotless, damage was completely unnoticeable & car looked as if it was detailed from top to bottom.
Everything from the initial quote to scheduling to completion was very professional, very quick (though without sacrificing quality of work). Only negative was with the garbage rental car company (NOT their fault) which failed to wash or vacuum all the damn dog hair in the car (seriously though, dog hair on the driver seat?). Anyway, no stars deducted for the rental car & a yet another RECENT 5 star review for Cooks. Great job guys though I hope to never see you again… ;-)