Allure Total Management

This company is unresponsive and incredibly difficult to deal with. A tree fell on my vehicle on the property they manage and they refused to talk to me, would only talk to the owner of the property I’ve rented for the past 5 years and tried to deny any responsibility before their insurance company even investigated the incidence. I’ve never worked with a more unprofessional management company whose only interest seems to be themselves. They should really be trained in customer service 101 and I’m surprised they were able to manage our condo complex as long as they did. The association finally got rid of Allure a few months ago because of all the complaints and consistent poor management.

They are horrible. Don’t credit HOA payments until days after they are mailed. Jill morgan is the rudest person I have ever dealt with and believe me, this company has its own agenda. I hope and pray that our HOA gets rid of these idiots. They are unprofessional and to say dumb is an understatement. Watch them… they don’t always play by the rules and that is in an attempt to pad their own bank account. They do not have the best interests of the homeowner’s associations at heart.

I had to deal with this company today and what a mistake, they are the most unprofessional property management company representing my HOA I have EVER dealt with. The attitudes of the employee was demeaning and insulting, and had no desire to be helpful. I have no idea how they stay in business. I would never use this company to represent any property I own. Be warned in my opinion stay as far away as possible

This company is the mgmt company for California Capri townhomes. 9 days ago my home had extensive water damage due to a pipe that broke inside the kitchen wall. My «walls in» insurance required that a claim be filed with the Master Carrier in order to pay for anything above $ 5k. Once the Master Carrier came back with a denial of the claim, my insurance as the secondary insurance could come in and approve additional repairs. However, for the past 9 days Allure refused to even file the claim despite having both insurance companies call them to explain the procedure. The insurance would only have needed an email from Jill Morgan, owner of Allure to file a claim on my behalf. Due to their refusal to file a claim with the insurance company, I have had to register complaints with the Bureau of Real Estate, the Department of Insurance and the Better Business Bureau against them. The BBB gives them an F. Below is the BBB rating for Allure
Factors that lowered the rating for Allure Total Management include:
Failure to have a required competency license.
I am now working directly with the board of directors to resolve my situation.

I contacted this management company in order to apply for a rental property they were advertising. I brought them my applications (3 in total) as well as a $ 35 fee/​application. Their website and their application stated that I would be contacted with a decision within 72 hours of turning in my application. After three days I was requested to turn in more documentation. I responded to all requests quickly and provided them with many sensitive documents including 4 months worth of bank statements. After a week of communicating via email several times, I was asked to come in for an interview the following week. I made several attempts to reach someone by phone in order to schedule the appointment, but was always sent to voicemail, never received a return phone call, and the only communication I got was via email. I was told I was not yet being offered a lease. When my husband and I arrived for the appointment in the middle of our work day with the deposit check we were requested to bring, we were told that our application had many red flags and were told to «defend» ourselves. After a 5 minute conversation in which we were treated completely hostile, we were dismissed and told we would be given a decision the next day. I knew immediately that I did not wish to rent anything from this management company, but several days have passed and they did not even have the courtesy to let me know we were officially declined. I found a better rental the following day and am already in a lease.
Seriously the most unprofessional company I’ve ever dealt with.

Totally worthless management company. I just left our HOA board meeting, and their response to almost every comment us owners had was, «We’re not obligated to comment on your questions.»… Really?.. then what is the point of these meetings? They make no effort to keep fees low, they take weeks to deposit our monthly dues, and they can’t keep their records straight.

These guys literally stole my money. They are not to be trusted. They didn’t even give my deposit back until 20+ emails and threats of legal action. Stay far far away.