Primary Eyecare Center

Just wanted to give a quick update on my experience here. When I went back in to pick up my glasses when they were finally ready, they had a gift card waiting there for me to help compensate for the delay and inconvenience. I really appreciated them making the effort to make the experience better for me. My glasses were beautiful and exactly what I needed as well.

I got great treatment from the doctors, but the customer service was so bad on 2 occasions that I won’t return.
I have been using Primary Eyecare for a few years, and I had no problems until about a year ago or so, when I tried to reorder contact lenses. I had enough to last me two weeks, and I thought that would be plenty of time to reorder. I didn’t get my contacts for a month. Their computer system was down, which I was very sympathetic about. They told me repeatedly that it would be back up «tomorrow» and they would call me immediately, taking my information over and over again. They never called. I think I called them six to eight times. They never even called once my order finally arrived. Shockingly, they also never offered me any sample lenses, even though I know they have them at the practice and they were aware I was out. I remained polite through all this, and when I went to pick up my lenses at last, I asked to speak to someone about it. I relayed my story, and I was given 10 percent off, which I appreciated. However, it was 10 percent off an order they had accidentally doubled. I had tried to order two boxes of contacts, and they took that to mean two boxes for each eye (my eyes are the same prescription). I decided to take them all so that I wouldn’t have to go through all this again for a long time. After the discount, I paid well over $ 400.
Recently, I have been wanting to buy a low-​cost pair of backup eyeglasses. I own professionally made glasses (from before I started going to Primary), and I wear contacts often, but I have several friends who have had good luck with Warby Parker and Firmoo, and I thought I’d give it a try for some cute, cheap glasses. I called Primary to get my prescription info and pupillary distance, which you need to order glasses online. The person on the phone told me she didn’t have my pupillary distance because I hadn’t gotten glasses there before. Understandable. I asked if they could measure it for me quickly, which I didn’t think would be an issue as I spend hundreds of dollars there on contacts and get regular checkups. But no, I was firmly told they do not recommend people order glasses online because they are much lower quality and could cause headaches and so on. I told her I understood but I thought it was OK for people who accept the risks to purchase glasses online. «That’s your prerogative,» she said, before reiterating she could not help me and hanging up.
I work in medical marketing and am very familiar with the issues that can arise from ill-​fitting or poorly made glasses. I also am very careful about my eye health. That being said, I have no problem spending, say, $ 36 on Firmoo for a pair of glasses that I would use every so often with full awareness that they may not fit or function as well as a $ 300 pair from Primary. That is hardly an unpopular opinion these days (Google «online glasses reviews» to confirm), and the staff at any optical shop should know and accept that. My request seemed to have been met with swift defensiveness, which I imagine has to do with the business loss Primary and other brick-​and-​mortar optical shops are struggling against with online competitors doing so well. However, they would do better to accept the change and respect their customers, especially those who still spend a lot of money there and know what they are talking about.
The doctor whom I saw was Dr. Tackett. She was always helpful, funny and knowledgeable. I enjoyed my appointments with her and honestly feel bad that I won’t continue to patronize her. The people in the front office and opticians were just so inconsiderate, condescending and rude that I’m moving on.

I stopped in to have my glasses adjusted, the receptionist and Cassandra the Optician were super sweet. They did not charge me for the adjustment even though I am not a client. And I received great tips for our stay in the area! Thank you Primary Eyecare Center!

Just got back from an excellent experience at Primary Eyecare Center.
The technicians Eric and Kevin were gracious, professional and knowledgeable. Eric seemed to be new and Kevin was guiding him a bit. No problem by me. All good.
Dr. Lauren Tobin Tackett did my exam. Smart, thorough, great communication. Again, all good.
Very pleasant offices that, though they are located on Santa Rosa Street, are peaceful and nicely decorated.
Prices are in-​line with other optometrists I’ve seen in the past. I’ll be back.

Dishonest, talk the walk, and don’t help you. Billed my Insurance company for services not rendered, so I get to straighten that out. Primary Eye Care has been my autumn
go for negative stars.

Love the staff always pleasant and courteous! Been coming here for years never had a problem, I will never go any where else!

Very courteous and helpful staff. Definitely feel comfortable coming here for any future problems I have with my eyes. I’d recommend this to any student in the area, as they’re also reasonably affordable.

I’ve been seeing Dr. Hider for nearly 15 years. I’ve always found their staff to be friendly and professional. Through regular monitoring of my eye pressure, Dr. Hider detected that it was getting high, and rose to above normal levels, which means Glaucoma. Fortunately, because he caught it so early, I was able to get on Rx drops to reduce the pressure and no damage has been detected in my nerves. I go in about 2 – 3 times a year for monitoring which has proved to be excellent preventive maintenance and care of my eyes.

Dr Hider is great I’ve been a patient for many years. Great experience always very professional staff.

While I kind of totally dread eye appointments, this place is great. They’re friendly and patient. Highly recommend Dr. Immoos.

I have been going to this business for over 20 years. They have great doctors, good service and Laura,(who is one of the eyeglass specialists) can even clean men’s razors! I was desperate and she showed me how! Saved me for sure!

I went to Primary Eyecare Center for a checkup. I found the experience to be pleasant and Dr. Immoos and her staff were very attentive. They were professional, friendly and patient. They also had a wide selection of frames to choose from. I’m very happy with my new frames. They fit my face perfectly and I’ve gotten so many compliments on them. I would recommend Primary Eyecare Center and Dr. Immoos to anyone who needs an eye exam.