Up In Smoke

It was my first time going into this smoke shop and it was actually my first time buying a couple of pieces. I didn’t know too much about what to look for, but Ryan (one of the associates) was very helpful and friendly. He didn’t make me feel out of place or anything since it was my first time buying, and gave me his honest opinions of what to get and what not to get. I really appreciated how nice and patient he was with me. In the end i walked out with 2 pieces and cases that I love. I will be coming in to get more cool accessories at this place because of Ryan. Thank you again!

My sister and I recently came here looking for a couple bowls. The selection was extensive to say the least and the prices were great. Rob was also incredibly helpful with finding the right items for us. He’s a great guy and this store has been in the game since 1994, so he knows his stuff. We left feeling extremely satisfied with our selections and the service we received! I would definitely come here again and recommend it to others. I’m confident in Rob and his crew’s ability to provide quality service to anyone. Two thumbs up all day!

I wish I could give NEGATIVE stars. Just popped in this place to get some hooka tobacco and charcoal. I always come in w a 20% off coupon. I’ve dumped $ 1000s in this place. This 1 time I didn’t have the coupon with me and the little guy (with jacked teeth) comes out from the back all aggressive saying they won’t honor the 20% off. Serious? What happened to being a chill local shop with a cool vibe? I guess the dollar is more important than showing customers that we’re appreciated. Your loss– taking my business elsewhere.

Was there today for help with vaporizers! I had absolutely 0 knowledge about it, and the whole staff was completely catering to my questions and helped me with an amazing purchase! I am grateful for everything the Up In Smoke staff did for me today. You guys are awesome!

Awesome pieces there; all very impressive glasswork! A little pricey but they have a good range of prices.

Summary: Zero Stars. Selling fake vape products which are dangerous.
I would like to preface this review by saying that it is for vape products at Up In Smoke. They seem to have a huge selection of glassware, and for this reason I was initially inclined to give them two stars. I pass this store twice per week on my way home and have never been inside. Yesterday I was in need of a replacement BVC coil for my aspire nautilus, so I decided to give this place a try. Earlier in the day, I looked at buying a Nautilus coil in Morgan Hill which was so ridiculously fake it was comical. The inside had some loose wick wrapped in wire. I went into Up in Smoke to find they seemed to have a decent vape selection, so I was hopeful that their products would be real. If anyone has tried to buy vape products on eBay, you already know that the market is flooded with fake products that do not perform in any way like the real ones. So the guy here shows me the BVC coils. I was initially skeptical because I did not see the authenticity scratch label, but there was a big price tag where it would normally be, so I thought maybe it was under this. I inspected the coil inside the package, and it looked okay. so I bought the five pack for $ 19.99 [they would not sell them individually]. Mind you, authentic coils are available from online retailers for as low as $ 12.99 for a five pack, but I like to support local businesses whenever possible. So I bought the pack and headed to my car. I opened the package, took one out, and within 10 seconds could tell that these were fake. The inner construction is obviously different as you look down the top. And the bottom lacks the two notches that the real coil does. I peeled off the price tag, and of course there is no authenticity sticker. So I just paid $ 20 for about 40 cents worth of fake coils when I could get authentic coils cheaper. Not happy, I walked back into the store. They guy tells me no refunds, there is nobody here you can talk to, but you can come back tomorrow if you want. No thanks. So I head back to my car and figure «how bad can these coils be?» I should be at least able to get a couple of days out of it [vs two weeks with real BVC coils]. So I fill up my Nautilus and start driving home. I always shake them a bit to get the air pockets out and then let them sit for about 5 minutes to saturate the coil. I turned down my Eleaf to 3.7V to give this fake coil an extra margin of safety and took a drag. Here is where Up in Smoke’s potential second star went up in a toxic cloud of acrid smoke. I have never in my life inhaled anything so disgusting. I had to roll down my window to spit and then stop for water. For a second I thought I was going to throw up. Mind you, I smoked cigarettes for many years before switching to vaping two years ago. I have used at least a dozen different atomizers, sometimes with fake coils. but I have never inhaled anything so terrible. Clearly it was not vaporizing anything but instead incinerating some part of it’s internal structure. So thank you up in smoke for turning my pleasurable and relatively safe smoking alternative into a toxic crap shoot. I still have a sore throat this morning. Anyone looking at these coils would be able to tell quickly that they are fakes, so Up in Smoke is selling these products dishonestly, profiting greatly from it, and putting our health at risk. It’s not about $ 20 wasted but about dishonest business practices and the resulting health risks.

I’ve been here a few times with questions for information and advice and I can safely say that I have never had a bad time.
The first time I came in it was questions about vaporizers and the better quality ones. I spoke with Rob and had a great explanation about the ones that they had, what he recommended and the better ones on the market. He had a lot of good information and advice so that I could make a good, informed decision about what I was going to purchase. He told me a lot of good information, didn’t pressure me to buy anything and just talked it out with me and helped me understand everything. It was a great experience and very helpful
The second time I came in it was to buy a vaporizer that they carried, I found exactly what I wanted (in the right color) and left very satisfied, I didn’t see Rob that time around but it was still a very good experience, the guys behind the counter are generally pretty great here.
The third time I came in (tonight, 1÷23÷2015) I had a chance to talk with Rob again, we had a great conversation for a good 30 minutes or so before I really started shopping. He showed us a lot of their really beautiful pieces that were speciality, showed me some of the more interesting pieces and talked about some of the weirder ones. (Penis pipe. ‘Nuff said) as well as a few others. Once again, there was no pressure, he and the other guy behind the counter showed me the ones that I was interested in, were very courteous and good to talk to. I learned about some of the guys who make their pipes and everything and really got to see that Rob has A LOT of knowledge about that store.
Some people would say that they are over priced but I really feel that what they sell is much more decorative than what you would get at many other shops. Yeah, the other shops will have what you need, but this shop has what you need and makes sure it is BEAUTIFUL. My boyfriend and I had a great experience to the point that my boyfriend (who doesn’t smoke in any capacity) said, «we need to keep coming here.» That says a lot about good service. When I have friends looking for pipes etc. I know where to send them!

I’ve been here several times now, and each time has been a pleasant experience. Whether I’m shopping or just browsing, I always get great customer service. I just love their selection, too! So far, I’ve gotten a new attachment for my vape pen and a cute little pipe with a screw cap enclosure. Just moments ago I stopped by for a replacement part for my water bong. The part they had wasn’t quite what I needed, so they threw in some screens. I also left with some really awesome smelling incense.

I went in this establishment to purchase another stem for my water pipe. I waited for about 15 minutes with no offers to assist me. I told an employee (employee #1) who was busy with customers, I needed a replacement stem. The employee offered to help me once he was finished with his current customers. I browsed and browsed… no help. Another employee, (employee #2) behind the counter, saw me, never offered me help. I waited patiently, directly in front of him, opposite the display counter. A couple of minutes later, some people entered the store. Employee #2, quickly greeted these potential customers, and asked how he could help them. Employee #1 was still busy with his customers. I finally gave up and walked out of the store.
This store has a great selection, but horrible service. I will never return again. Their loss, I had some money to burn. They seriously need new management! This was the second time I experienced poor service here. I’ve only been here twice. The first time I was able to purchase an expensive water pipe before I walked out of the store. I’m going elsewhere next time.

This place is cool, they have a ton of selection but a little bit overpriced! Most of the staff seems like they have a little chip on their shoulder because they work at a headshop, the only one that is awesome has been there for like 20 years, his name is Rob Roy. He’s a bald white guy, if he’s there I suggest going to him, he won’t lie to you or steer you in the wrong direction!

alot of pipes. alot. the music/​cloths isnt my vibe but the selection was very fat. im a spliff guy tho. went with a friend since he gooked amd lost his 10^th pipe. definitely was over priced.

The guys working here for the most part are super chill and cool. Although my last visit I purchased an 18 mm quartz nail. Not three days into using I notice the damn thing gave out in the middle. To me it appeared the quartz was too thin in the middle and the heat got to it. I tried calling them up see what they can do for me, dude says he cant do anything and that I’m on my own. $ 70 Bucks down the drain defiantly not coming back unfortunately I really like this place.

Been coming here for so many years. When I buy a new piece or recommend a place to go this is my first thought. Up In Smoke always has top quality product, don’t forget you get what you pay for, but the value is in the quality. I don’t live very close anymore but still stop by whenever I can.

Went in on a Sunday afternoon to pick something up for a friend. Place was clean and had good music on. Two young guys were behind the counter and were very nice and helpful. I don’t usually shop and «head shops» so I’m not sure how good the prices were, but everything looked nice and organized!

Just left this place. …hella suspicious that they only accept cash late at night, I think they are pocketing that shit! BRUNO was most un helpful, tell that bastard to smoke a bowl and be happy. I said I was in the industry and he called me a liar and refused to check my card. … I’m writing you off unless Robroy is around!

One of the dopest smoke shops ever!
Great customer service and not to mention they have soooooooo many pieces!
My boyfriend and I went to Nickel City a few weeks ago and I said we should stop and take a peek in this place. They have everything a smoke shop should have. You name it, they have it.
Even though they knew that we weren’t looking to buy anything that day, they were still giving us awesome customer service and that’s what I like!
What was really awesome was that the two guys working were suggesting all kinds of cannabis clubs in the area. I really thought that was cool.
If you want a new piece to add to your collection, this is the place to go! From Tigger bongs, to Spongebob pipes. They even have a Joker… So awesome!

The clerks here are very rude and snobby. They obviously do not care about the customers. Everything here is over priced and they are just so hard headed. They probably think they are the best shop around and can screw however many people they want. If you care about your hard earn money do not come here.
I bought a piece from them for $ 340 and I came home and found out my nail wouldn’t fit it. They refused to give me an exchange and I think that is the most messed up thing that has ever happened to me at a smoke shop. Now I have to sell it on craigslist and loose $ 100.
I hate you up in smoke and I hope you go out of business soon so another shop can take over that actually takes care of their customers.

okay okay okay,
I have alittle joke here with the owner.
im a freakin clutz when it comes to some things, and this happens more than i would care to admit, but i break a glass dome on one of my oil rigs at least once every couple of weeks. one time it was really bad, late night, and i broke another one.
I was devastated, after working a long ass day and not being able to come home and take a nice big dab to chillax.
Luckily, this place was open, located near my home, had the glass in stock (even had a few awesome designs to choose from) and even offered me a great final price that showed me a little discount (everyone loves saving a dime)
plus, 5 reasons why these guys deserve 5 stars.
1) Staff is always friendly, chill, open to my needs
2) best selection of quality glass in the area
3) pricing is competitive
4) THEY ARE OPEN LATE
5) one time i got a free shirt, it was dope.
check it out for yourself, im a bit of a collector of glass smoking utensils, cant keep myself away from this store.

I love this place, we buy all our wraps from here, and super blunt wraps. They got shirts tee’s and skateboards too, not just a smoke shop, lots of other stuff too

SOOOOO this review has been a LONG time coming. I apologize for my tardiness. Now, this is the closest headshop to me, and Ill tell you right now, its taken over the title of MY headshop. I used to frequent another, but its been a while since Ive been there. With the service, selection, price and SERVICE I get here, why go elsewhere?
Up in Smoke has been around for a while, but was a smaller hole in the wall store for most of their existence. This all changed about six or so months ago when they moved down the strip mall. WOW. I would honestly say that theyve easily doubled if not tripled in size. Theyve got such a large assortment of wares that when you first walk in, it may seem overwhelming. Now generally with a store this size, sales people tend to… well, be sales people. When you walk in here, once youre close enough to the counter, they welcome you with a smile, and tell you to basically take your time and call someone over when you need them. Thats the way it SHOULD be done.
Their wares include everything from Water pipes, to lighters. Yes, the usual headshop rules apply, and they have a sticker to remind you of it. Are they anal about it? Yes, but its due to the way laws are written, and if you ask about it, they can explain it to you. Full of information and with some people that have been in this industry for 10+ years, thats something that you can trust without the bullshit. I like this, because they DO have some pricey pieces in here. lol.
On one of the trips my cousin had purchased a Vector lighter and was told that if ANYTHING happens with it and it doesnt work, bring it in and it will be fixed/​replaced free of charge, but it will take a little bit because they have to ship it in. Figuring this wouldnt be used for a while, we said cool. Now, within a week it died and would not light anymore. We took it back in, and they sent it for repairs. Two weeks later the vendor was laggin, and they apologized and made sure to get my cousins number again to let him know when they got it back in. Couple days later my cousin got the call. We went in and picked it up and its working perfect now.
Ive taken a few of my cousins here, and all with great success. Even my cousin that DOESNT smoke was impressed with the shop. Like I mentioned earlier, their knowledge is second to none. Its why its become my number one spot for all of my smoking accessories. You will always pick up a new bit of information from EVERYONE here. Even the female that looks like her pictures should be posted on the wall centerfold style… just sayin. Haha. They dont hire anyone based on looks. Atleast thats how it seems, if they do, they do some DAMN good training.
Their glass selection is absolutely HUGE. I dont know another store that has this many pieces to choose from. They have bubblers, water pipes, downstems, bowls, spoons, sherlocks, hammers, steam rollers, and almost every other type you can think of. Theyve got all of the brand names as well from Illidelph to Sheldon Black. They also carry a dope selection of sport team themed pieces, so for someone like me thats an extra bonus. When Im able to find Miami Dolphin glass pipes, Im in heaven damnit.
Theyve got a ton of shirts from a wide array of places. Band shirts, stoner shirts, Bob shirts, LRG and the list can go on. They also carry skate board decks, lighters, grinders, bags for your glass (If you take your piece out of the house with you, these are AWESOME!) They have tons of papers, screens (Both glass and metal) and high quality butane for the lighters.
Ive bought my last three glass pieces here, as well as cases, plus Ive already got the next two that Im buying from yall picked out! Ive taken two of my cousins here for their first piece, and they have both been taught how to buy quality. Little things to look for that you dont normally get told. Little tips and tricks and suggestions are always welcomed when theyre coming from experience and FACT.
Overall, if you can find a place with THIS much knowledge, friendly staff, selection and sometimes even price (They dont sell crap) Id go there, but these guys fill all of those needs for me. Kudos and I hope youre around for YEARS to come. Youve become the «Go To» headshop.