Pelle Heating & Air Conditioning

San Jose, United States

4.7

20 reviews

Accepts Credit Cards

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Telephone:
+1 408-800-2791
Website:
www.pelleheatandairconditioning.com
Address:
3751 Charter Park Ct Ste D, San Jose, CA, 95136
Fairgrounds
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Accepts Credit Cards
Yes

Today

Today –
Local time (San Jose) 04:46 Sunday, 1 June 2025

Business hours

Monday 9:00 am – 5:00 pm
Tuesday 9:00 am – 5:00 pm
Wednesday 9:00 am – 5:00 pm
Thursday 9:00 am – 5:00 pm
Friday 9:00 am – 5:00 pm
Saturday –
Sunday –

Description

Specialties

We specialize in new heating and air conditioning installations, air conditioning repair, air conditioner maintenance, furnace and heaters maintenance, furnace repair, furnace replacement, digital programmable thermostats, and water heater replacement.

Consultations for your new Heating and Air Conditioning equipment installation are always complimentary. There are many HVAC Solutions to common problems, and our Comfort Consultants are experts in helping you design a system that best fits your family’s needs and budget.

History

Established in 2002.

Our employees work hard to provide you with the best service. Pelle’s highly trained service technicians take great pride in their work, with a level of professionalism, enthusiasm and thoroughness that is hard to match. We specialized in furnace repair, furnace installation, air conditioning repair, and air conditioning installations.

Meet the Business Owner

Steve P.

Business Owner

Pelle Heating & Air Conditioning is a family-​owned business that understands that our success is dependent on our ability to meet and exceed customer expectations. Our employees work hard to provide you with the best service. Pelle’s highly trained service technicians take great pride in their work, with a level of professionalism, enthusiasm and thoroughness that is hard to match.

Our team uses only the highest quality materials and equipment, including Bryant and American Standard. If you have a particular need or existing system, Pelle will work with you to install any equipment you prefer. At Pelle we work hard to be as nonintrusive as possible; from start to finish we maintain a clean and orderly environment. Our thorough cleanup leaves no trace that we’ve been there — just a smooth running heating or air-​conditioning system.

We are proud of our strong commitment to our customers and our community.

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20 reviews of Pelle Heating & Air Conditioning

No registration required
Place rating: 5
San Jose, CA
Pelle gave me a thorough quote and was about half the price of another bid. Even though there were a few minor issues that popped up during the installation they took care of every last detail to my satisfaction. To top it off I got a $ 1,900 rebate because I chose a system that was very energy efficient. I would suggest this company to anyone!
Place rating: 4
San Jose, CA
Great job guys we love their service, very honest, helpful and they have I will say the best price around town.
Thank you for you help.;-)
Place rating: 5
San Jose, CA
We had an excellent experience with Pelle Heating & Air, and want to especially thank Tim K., who came out to do our estimate and helped us throughout the whole process. I took a lot of care choosing the right company to install central a/​c & new furnace in our home, and Pelle exceeded my expectations. Estimate was excellent and accurate; the crew did a great job; and the company was responsive in coming out when I had a slight problem. Our a/​c is working beautifully in this hot summer. I highly recommend Pelle Heating & Air.
Place rating: 5
Mill Valley, CA
Pelle replace all of our A/​C-​Heating ducts in 2011. A recent home inspection revealed that some old ducts were lying on the ground and need to be removed. I reported this to Pelle. Pete was dispatched to my home to remove this disconnected A/​C-​Heating duct sections in the crawl space. Pete is «large»…and my crawlspace is very small (probably about 30″ clearance maximum). I was really worried about Pete going down into this tight crawl space. But he did so, removed the duct sections, and successfully exited without too much personal damage! Pelle – and Pete — went above and beyond usual expectations. This is a HUGE credit to the company and especially to Pete for his courage and commitment to keeping customers happy. I was thoroughly satisfied with the work Pelle did in 2011… and I am astonished at their commitment to customer satisfaction. I whole heartedly recommend Pelle Heating and Air Conditioning for all of your HVAC needs.
Place rating: 5
San Jose, CA
Look no further than Steve Pelle and his crew to quickly get your air conditioning/​heating unit back up and running at an affordable price. I am a huge advocate of good customer service and this company was able to exceed my expectations. Steve (owner) even offered me some free troubleshooting tips in an attempt to fix myself and save some money (who does that?). A well deserved 5 star rating.
Place rating: 5
Santa Cruz, CA
Excellent customer service start to finish. I called this company to add on an A/​C unit to my existing HVAC system. I had also contacted a few local HVAC companies in Santa Cruz. Steve, the owner, is very professional and courteous. He and his staff are top notch, and did a great installation. I am very happy with the work and am glad to have A/​C on those really hot days.
I attempted to install my own thermostat after the installation, and ended up blowing a fuse. Steve was kind enough to drive all the way over the hill to replace the fuse, and install the new thermostat. And he brought a couple of extra fuses, just so I have them on hand. That is excellent customer service.
Everyone I’ve interacted with at Pelle has been friendly and helpful. This company takes pride in their work, and it shows.
Place rating: 5
San Jose, CA
Best in the business! GREAT service, GREAT people! Always reasonable! Steve is the coolest guy you’ll ever want to meet!
Place rating: 5
Gilroy, CA
A year later and still a solid 5 Stars!
I had Pelle back to do the annual service on my HVAC system. Super accommodating scheduling, showed up precisely on time, and super professional/​friendly.
It’s very comforting to know that their exceptional customer service is consistent; even a year after the «big check» clears.
Thank you, Pelle.
Place rating: 5
San Jose, CA
The service guy was quick, prompt and knew his stuff. Very friendly too. I’ll definitely be calling back when I need service.
Place rating: 5
Newcastle, CA
Most sincere, good hearted folks with integrity. You absolutely want to do business with Pelle Heating & Air!
Place rating: 3
Bay Area
Late last year, I called into Pelle for AC maintenance since our unit was sounding like it was working a lot harder than it used to (turns out it’s just old and that’s just what happens ;)). Rafaelle, on the phone, was really nice and helpful and even mentioned they had a special going on for «AC Tune & Cleaning» for $ 78. How kind! He wants to help me save money. Appreciated that.
The superintendent came on the scheduled date at the scheduled time (appreciated that he was very on time!) and we confirmed this was for an «AC Tune & Cleaning». He was very nice to chat with. We showed him the AC unit on our porch. He asked about where our furnace was. We showed him our indoor furnace and he helped to change out the furnace filter. After that, he took a look at the AC unit outside and advised us to give it a good cleaning with a hose and that would work much better than just wiping off the excess dust outside. Then he went on his way to his next appointment.
Conclusion: Everyone I talked to at Pelle is very nice. But $ 78 to change my furnace filter and advise me to use a hose to clean out my AC unit seems excessive…
Maybe I’m mistaken and don’t know how the industry terminology works (because this is the first time I’ve hired someone to «tune & clean» my AC unit) but I imagine «cleaning» would include cleaning of the actual AC unit??? Maybe I was wrong.
Place rating: 5
Menlo Park, CA
Thanks to the awesome crew at Pelle my new home has a 21st century h. eating system! The whole crew from the apprasier to the crew were friendly, non-​pushy, and effecient in their service.
They were careful with my walls/​ceilings during instillation. 10⁄10 would recommend to anyone in need of a heating/​cooling system.
Place rating: 5
San Jose, CA
Friendly, Professional and the Best Price
After obtaining several estimates Pelle came in with the lowest rate. Over $ 700 savings from the next lowest quote for the exact same furnace.
Daniel installed our unit and was outstanding
Without a doubt we recommend Pelle
Place rating: 2
San Jose, CA
There is a minimum of 500 dollars in duct repair, the admin told me before they would even look at my ducts and how is that a free estimate like it says on their
why bother? bad customer service
Place rating: 5
San Jose, CA
Owner called and apologized for what happened and took ownership of the fault of his employee. Exactly what an owner should do. To err is human. Who doesn’t? Definitely giving them another chance just because the owner was a gentleman!
Place rating: 5
Cupertino, CA
This company is simply the best. My wife and I decided to have central air installed the week of our move. Being last minute, I called around to a lot of places. Eventually I talked to Ron (superintendent) at Pelle. No other place was able to come out and quote that same day OR agree to install that week. Ron and Pelle did both.
Not only did they quote on Monday (same day I called) and install on Wednesday, they did any awesome job. Prices were very good compared to others I’ve heard. Work was as good as can be. They were honest and up front about everything.
Pelle has all of my HVAC business and referrals from here on out.
Place rating: 5
Los Gatos, CA
Robert, Vincent and Reyes (and the host of
others who stopped by) did a wonderful job installing our
system.
They worked long into the evening on
both Thursday and Friday. Boy, what a devoted team!
Thank you for our lovely,
comfortable system. We ran the air on Sunday and it cooled
the place down quietly and quickly. This is such an
improvement!
We absolutely recommend Pelle Heating & Air Conditioning to anyone installing a furnace or AC in your home.
Place rating: 4
San Jose, CA
After a lengthy search, I gave Pelle my business to install new central air & heat in my home. They were quite professional for the initial quote, and completed the work in a timely fashion, however several problems cropped up immediately afterwards. The first, most blatant problem was a prominent crack in my ceiling, where it seemed that someone in the attic broke the sheet rock during the installation process. Pelle sent someone out to fix the ceiling damage.
Second, a non-​trivial amount of my attic’s insulation ended up in the new vents, and later blown around my house, and finally clogging up the furnace coils. Three days after the installation, the AC was no longer blowing any air at all. Pelle did send a sub-​contractor out to clean the vents (this guy was incredibly unprofessional & rude, having claimed to finish the job 40 minutes into a 90 minute appointment). However after Pelle returned to clean the furnace coil of all the attic insulation that had accumulated, I once again had attic insulation blowing out of my vents. It was obvious that the vent cleaner did a poor job, and would need to return yet again. The same rude individual returned, acting as if he was being highly inconvenienced. He finished the task, and since then there haven’t been any additional problems.
Their customer service skills are top notch, but their focus seems to be a bit lacking on getting the job done right the first time.
Place rating: 5
San Jose, CA
GOOD PRICE, GOOD PEOPLE, GOOD SERVICE
I had a very positive experience installing a new central AC unit with Pelle. I received a quote from Tim Kennedy, who was on time, thorough, and prompt with subsequent email and telephone communications. In comparison to three other vendors who also gave me quotes, Pelle’s was the lowest by several hundred dollars.
Pelle is an authorized vendor for Bryant AC’s, which makes a good product (or so I was told by several other companies too). For the consummate Unilocaler, you could look up online how much your AC sells for (based on the size, like 2.5-tons, and the SEER value, an indicator of efficiency) to figure out how much they are actually making off of your job. Most of these units have a 10 year warrantee and a 2 year parts warrantee.
I was schedule in less than 10 business days (in the middle of summer no less!) and Matt and Ron (Ron and Matt?) came to install the unit. These guys were super friendly and efficient — the installation took only about 3 hours. As Tim told me, I did not need to pay until everything was finished.
Another nice thing about this company is that you get a DISCOUNT WHEN YOU PAY WITH CASH OR CREDIT CARD (as opposed to financing) so this could potentially save you even more money.
I would definitely use Pelle again for my AC/​heating needs down the road!
Place rating: 5
San Jose, CA
We sought to have our heater replaced and to have air conditioning installed as well.
Tim Kennedy came out and went through installation options with us. He was very knowledgeable and coupling that with the Unilocal!reviews for this company we decided to have Pelle Heating and Air do the job.
It turned out to be a good decision.
Installing Heat and AC is one of the most invasive construction projects you can do while you are in your home. The owner, Steve Pelle understands this and he also understands the meaning and value of customer service. The install team was very professional.
We are happy with the end result.