A Plus Htg & A/C

A Plus is such a great company when it comes to all your HEATING AND COOLING NEEDS. From the first call to the end of the process they are just so professional. The receptionist that i have spoken to is just so sweet and answered all my questions prior to routine maintenance. Just by talking to her made me feel like i have definitely chosen a good company for all my Heating and Cooling needs. The technique we had was very thorough, patient and very nice. My son loved watching him and asking questions mind you he is only 3. I would highly recommend this company. Thank you A plus you guys are AWESOME!

Set up an in home estimate through the Costco system. Got a call back from A Plus Heating & Air a couple days later, who was fairly rude on the phone, regardless I made arrangement to have our recently purchased home available (sellers doing rent back) and arranged a sitter for my little kids for the estimate time only to have the grumpy HVAC NO SHOW. Since it was through Costco I had no way to call him directly! The next day the scheduler calls me to see about rescheduling since *I* wasn’t available! I told her that A Plus Heating & Air never showed and never called! Clearly they had my correct number on file since she called me and the note on file saying I never answered my phone was wrong since its a cell and I had no missed calls or messages!
I’m adding one star since the scheduler very sincerely apologized and seemed truly sorry for the inconvenience. However she gave me the number to call to reschedule which I decided to do as its hot and we need A/​C. I’ve called and left messages twice and so far, crickets for 3 days.
This is not acceptable service from a Costco vendor. I have this forwarded this review to them as well.

A Plus Heating and Air was recommended to us by Costco and we couldn’t be happier with their service. They replaced our furnace and added a new AC unit. The process was seemless and their team efficient and competent. They even replaced some old ductwork and added an outdoor power outlet at no additional cost. They also held my hand through the permit process – I jus had to let the inspector in to see the unit. Our heat and AC units are to code and function great. Theirs was not the least expensive bid we received, but in the middle and anyone backed by Costco has to be good!
More:
Two years after the install, we encountered some problems with a new hot water heater (it Y vents out with the furnace). When numerous plumbers and PG&E couldn’t figure out the problem, we thought it was the Y vent A Plus had installed (per city code). Matt from A Plus Heat came out – free of charge – to take a look. He discovered (and we shouldn’t have doubted A Plus’ work) that a roofer had sealed off the vent. He repaired it for us and recommended we get a chimney expert soon.
They’re not a «quick buck» company, but stand behind their work. I highly recommend them to anyone in need of HVAC service!

Looks like I’m not the only one who wanted to post on Unilocal today about A Plus! All i Can say is that the people at A Plus made my decision to use them very easy! I set an appointment to get an estimate for a new heating and cooling system for my home. My old one was loud and noisy and I knew my energy bill could be better… I called a few local companies and I was sold on A Plus. The sales guy was courteous, knowledgeable, and thorough. He took his time to inspect my home and walked me through the quote. He was the only company to inspect my home! That’s why I knew i needed to go with him. And their pricing was so much more affordable than some of these other guys who came in! I can’t just leave it at that. The install guys were polite, clean, and arrived on time everyday. I am so happy with this company and I am going to refer them to everyone. Plus, I got a $ 1500 Costco gift card!!! Thank you, A Plus! I’m going shopping.

I had A Plus install a new AC/​heating installation through Costco — their selected provider.
They were always on time, courteous and very professional every step of the way. Also, extremely responsive to any questions I had. I just had my final city inspection and the City Inspector said this was one of the cleanest and best installs he’s ever seen. Hearing that, I had to give a Unilocal review. I will continue to use them for any service needs and obvious not hesitate to recommend them.

We have a complicated situation, this is not doable, this is going to cost a fortune, we can’t get permits. These were some of the words told by many contractors that I reached out before and after I contacted A plus. They are costco exclusive contractor. Got their contact through hero program website as we were approved for the same. Mr. John is the sales manager who visited us over weekend upon appointment and he clearly explained the process and recommended the best option. The best of which is 15% cash card through Costco (usually it’s 10%) but there was a promotion going on plus 2% cash back. On top of it gave best ever rate lower than all of others without compromising on the quality — Lennox– 14 seer heating and 96% efficient AC.
Appointment to install both heating and cooling was scheduled couple of weeks later. Had three professionals visited and did an awesome neat job in 2 days flat. Had beautiful thermostat installed which can be controlled through smartphone. Have a two story building don’t have to go downstairs to adjust temperature anymore!
Finally when we scheduled for permit inspection someone from the company accompanied to ensure everything goes smooth. Thanks A plus for keeping us warm during this unusually cold weather. Oh I almost forgot they went out of the way and gave us 2 portable space heaters temporarily for a week as our old heater was not safe to use.
One thing they could have done to make it completely flawless is that we had to follow-​up to get status on the Costco cash card. They said we need to sign some papers — Why you didn’t tell me this before and I had to follow-​up on the same?

A Plus setup an appointment three days in advance for a first call at 4:00 pm in the afternoon, then called me at 4:00 pm the day of the appointment to tell me the technician would be 45 minutes to an hour late because an estimate turned into a HVAC sale for them. Convenient for the earlier customer, not at all convenient for me. A call in advance would have been appreciated, however, the dispatcher or technician did not feel it necessary to provide this notice. Sending another technician would have been appropriate, but this was not offered. I felt that if a first call was starting out this way, any future relationship would be negative and rightfully cancelled. Based on this poor customer service, I am not able to give this company a good rating.

Great service! Although this company is not very widely known, they were extremely professional and informative. They were so friendly to talk to and work with. They answered all my questions. The install went by very smoothly and my family is very happy with our new furnace.

This company cold-​called me and asked to come out to give an estimate on a new heating system for my home. Since I am considering putting one in, I agreed and made time in my schedule. The sales man who came out was rude and condescending. He was especially upset that my husband wasn’t home, even though I had told the person who phoned me that my husband could not be available, but that he is comfortable hearing information from me. I will not be able to review this company’s actual product, because they will never get my business with such a poor attitude.