Optical Illusions

Meh! Disappointing to a large degree. My first time getting an eye exam. My first time needing glasses.
The person who helped me select my frames didn’t want me to find frames I liked, she wanted me to have frames she liked. Even worse, she seemed to think she was an expert on style, when what she had was an outdated sense of style (hispanic girl with an accent). She convinced me to buy some frames that I was a little apprehensive about buying, because I questioned the style. She almost seemed to get offended when she selected styles I told her I didn’t like. That was really annoying, and I wish I hadn’t let her influence my frame purchase decision. I came in knowing exactly what I wanted, and she convinced me to buy frames that didn’t 100% satisfy me. Now I regret it, because I spent about $ 400 (cash) for the frame and progressive lens, and I now have glasses I will eventually replace, because I simply don’t like the way they look on me.
I will say, the doctor was nice and professional, and most of the employees up front were nice and professional as well. (Deserai and Danielle).
Optical Illusions should be in the business of ensuring their customers are absolutely happy with their purchase. I think they miss the boat on that part.
My first issue was with the lenses, as I was not yet used to the progressive lenses. But once the doctor explained how they were made, and the limitations of progressive lenses, I was able to accept his explanation.
Ultimately though, I didn’t want the frame style I received. That’s partly my fault for not standing firm on what I wanted, but it’s their fault a bit too, because they just wanted to sell me something they wanted me to have. Bummer!

Went in for my exam and everything went a lot better then expected.
Spoke to the operation manager regarding my last visit and apologize for the miscommunication.
The doctor visit went great. He was very knowledgable and did offer me plastic surgery for my lazy eye if I wanted.
They do mark up the prices on lenses but it makes sense since they do have to pay the lease fees there.

Everyone here is so friendly and helpful. Got my yearly check up here for contacts and glasses. The doctor was very welcoming, accommodating, and answered all my questions. They have various name brand glasses that you won’t be disappointed in! The girls up in front were so helpful in helping me pick out my new glasses. I sure do love my new Chanel glasses!

Any service for my Cartier frames I always come to this location. Staff is very helpful and knowledgeable.

Awesome experience from when I walk in the door everyone knows me like its Starbucks and can immediately look up my information. This awesome as I don’t have to remember anything, they do all the work for me and give solid frame recommendations based on my needs. Anna was particularly helpful on my last visit, however Bunny, Danielle, and the rest of the team are excellent too! Since I am buying designer, I will keep coming back as I receive designer service here.

I love this place in the past & refer my family there! But since this year the service is terrible. Dr. Is very nice but staff aren’t very knowledgeable. I’m not happy with them at all & definitely won’t return again.

I have been to many optical stores through my 40+ years of wearing glasses. This by far tops any of them. The staff was fantastic!
I had no idea what I wanted. The optician picked out several frames that were just perfect. I was so very pleased with the personal attention. She was able to get me the most bang for my buck. I was able to get the thinnest progressive lenses with a designer frame.
The glasses were to take two weeks. I received a phone call one week later that my glasses were ready. They also emailed me!
I went to pick them up. I was greeted warmly. They adjusted my frames as well as my old sunglasses purchased elsewhere. I left with a great pair of glasses, a cleaning kit, and a piece of chocolate in a lovely bag. They even sent me a thank you.

I would’ve chosen a 0 if it was an option. First I’d like to say that Dr. Steiner was the best Optician I have ever met. He explained everything in great detail, explained thoroughly the exact conditions of my eyes and that was awesome. Now as far as taking care of their customers, is quite opposite. The very worst customer service ever! I paid close to $ 600.00 for my glasses on March 1^st, 2014 and opted for the scratch resistant lenses (which is extra) and they are so scratched on both sides, directly in front of my eyes, that everything is blurry. the glasses are unusable. When I called last night, the guy that answered (who was really nice) said to bring them in so we can take a look at them. I went in today and the girl that helped me said” that the manufacture guaranty is for 1 year, sorry. There’s way too many scratches for me to even try, would you like to purchase new lenses?” I replied, «I will never come back here again». I need my glasses to see and wear them 100% of the time. I’m wearing glasses that I got from LensCrafters 13 years ago with lenses from Costco about 6 years ago. Really?
If you want to get ripped off and treated like dirt, then go here. If want exceptional customer service who stands behind their product and cares about their customers, then go to LensCrafters or Costco. VERY DISAPPOINTED AND DISGUSTED!

Went in for a regular eye exam and the doctor was very thorough and quick. The manager was extremely friendly and helpful. They didn’t carry the frames I wanted, but they ordered them for me and had it ready within the week. I will definitely come back for my future exams.

I came in looking for a pair of glasses, the staff was super ultra friendly and flexible and helped me pick out the pair that I liked. Five star experience.
Then I did my checkup, doctor was good, seemed thorough, explained what he was checking for. But i think I would have preferred if he spent a bit more time going over the changes in my prescription. Four star experience.
I ordered my glasses and lenses, June 16. They arrived mid July (over a month’s wait). When I got them back, the lenses were not perfectly cut to fit the frame, so one end of the frame had a gap and was not continuous. She tried to fix it first, then tried to talk it off as if that is what the design is like, then I took her to the Cartier display and showed her that the frames are continuous and that the lenses that are in my frame have not been properly cut to fit the frame. It is now July 30^th and I still do not have them. I just called and the friendly staff didn’t have an ETA.
Funny thing is they called me last Wednesday saying it will be ready Friday or Monday, but nope it’s a week after the call and they are not back from the lab yet.

Bunny have done a great job providing customer service & helping me choose from different variety of name brand glasses. Highly recommend her service to patients. Keep up the good work Bunny!

You know what I love about Optical Illusions, the staff is knowledgable, polite, professional, and friendly.
I’ve been coming here for years, will continue to, and suggest everyone shop at Optical Illusions for the best in eye wear and eye care.
ps: Dr. Steiner is Great!!!

I chose optical illusions because I was looking for a certain pair of Chanel frames and I was completely out of contacts. Overall, it was a really easy experience and I would go back next year for my appointment.
When I got in for my appointment, they had all of my information saved so I didn’t have to write it out a million times which was very nice. The technician took me to the back within five minutes of arriving, Doctor was very nice, he talked to me about my prospects of lasik, and even gave me an extra contact because I told him I was out of them.
The technician helped me pick out my frames – showed me an even cuter pair than the ones I thought I wanted, and gave me my options to take advantage of how much my VSP would contribute. Only thing I did not like was the manager coming out of the office to try to sell me on why I had to get some kind of special coating on the lenses. It demeaned the very nice salesperson, and was kinda awkward.
She said they would take two weeks to get in, but I got a phone call and an email letting me know that they were in about a week after the appointment. I went to pick them up today, she adjusted them a little to fit my head better, and I was out within 15 minutes.

I searched Unilocal specifically for a place that offered Chanel frames and takes VSP and voila: Optical Illusions. They happen to be very close to my workplace and so they are convenient to get to, right on Santana Row. They carry high end brands and had just what I thought I was looking for.
The real review is for the staff. Every time I came in I was helped by the same girl, and she was with me through the whole process across multiple days. I came in looking for Chanel frames which she gladly helped me with, but ended up showing me other frames she thought would be a better color and shape for my face. I am so glad she went out of her way to make the recommendations, because I think she was totally right! Not to mention the ones I end dup with were much less expensive than what I originally thought I wanted.
They had optometrist services here if you need them-​they take walk ins but they fill up quickly so I’d call ahead. I highly recommend Optical Illusions, especially if you are looking for high end, quality, brand name frames.

My name is Jon and this is my second Unilocal review so far. Optical Illusions is a very nice and friendly place to get a new pair of glasses or contacts. They are very quick at processing your vision medical plan and performing the necessary eye check before you purchase your new pair of glasses. My plan wound up covering most of the bill there and about a week later, my new specs came and fit great.
Thank you Optical Illusions for your assistance!

Hmmm — this place lack customer service. When I first walked in, one of the girls sat at her desk in the front and asked if I needed help. Please stand up and walk to the customer (me) when I walk in, it’s just common courtesy and etiquette.
I chose a frame that I liked but the price was $ 200-​$ 300 higher than what the internet and other optical stores priced the same frames at — how about pricing your frames to approximately the same or a tad bit higher than other competitors. I don’t know how they still manage to stay open.
Now — I have to drive to SF to find Cartier frames.

I’ve been to several optometry offices around the bay but this place definitely has the best optometrist and staff I’ve ever dealt with. Dr. Gatschet is a good listener, patient and knowledgeable. The staff is incredibly friendly and honest. When checking out frames they didn’t try to push the expensive brands in my face. Plenty of frames to choose from so you can spend hours looking for something that you like. I ended up leaving with contacts since my frames were holding up all right.
Although I don’t live in the bay anymore I refuse to go any other optometry and those who reads my review should do the same!

When I first visited this optometry, I didn’t have insurance. (And the costs weren’t even that bad.) I had also gotten frames from like Target or something, so I had asked them to just put the lens for my (new) prescription into those frames. Several weeks later, the cheap frames broke on me. At another optometry that I had gone to, they said I would HAVE to buy new frames and lens, because they couldn’t do anything with the broken. When I same Back to Opitical Illusions, they told me they could just reshape my lens to fit any pair of frames. But only if I bought a pair of frames from there, so I did. And it this day, I come back every several weeks to tighten my frames, because they are plastic, and they happily do it each time! (So the entirety of the cost of the frames and service is well worth the price.)
Although my current insurance isn’t partnered with this optometry, I def wouldn’t kind coming back and paying full pride for the quality and service.

I walked in here last night with some fellow Unilocalers for Santana Row’s Beauty Bash. With no expectations to buy anything, I was quite content to try out some frames and maybe put something on my «wishlist». They had a trunk show happening with several vendors– one being from a favorite brand of mine– Oliver Peoples. The rep that was working for them handed me a black pair that he told me to put on. Not expecting to like the frames, I took one look in the mirror and felt that inner squeal saying, ‘I like, I like!!” Uh oh. I knew I was in trouble.
I had been eyeing a pair of sunglasses from Prada and wished that I could compare the two and just my luck– Khanh (one of the gals who was working there) pulled out the exact pair so that I could try both of them on. With the help of some Unilocalers, the decision was made. I was going home with a pair of Oliver Peoples sunglasses that were also 50% off for the event!
Aside from scoring a pair of sunglasses for half off, they had a lovely table of refreshments with grapes, cheese, chocolates, cookies and drinks. They also had a raffle where they gave away one pair of Oliver Peoples Sunglasses and two pairs of designer prescription frames.
It was a great night and I can’t wait to pick up my frames when they come in.

I was way over due for an eye exam and they were able to squeeze me in the very next day.
The workers are very friendly, they greeted me when i walked in and asked if I needed any help. They checked me for my appointment and I only waited a few minutes before being called to the back for pre-​testing and my eye exam.
The doctor was very nice and before I knew it the exam was over. They had a very nice selection of frames here. I look forward to coming back for my next appointment!