Branham Lane Cleaners

It’s pretty crazy to me, after giving them consistent business (easily a couple thousand dollars worth of work) for 2+ years, they weren’t willing to work with me whatsoever when they burned one of the Brooks Brother’s dress shirts that I regularly brought in to dry clean. No apology, no discount, no nothing.
Sometimes small and family owned isn’t best.

I’ve taken my clothes here a few times and have had minor problems. Sometimes my skirts and dresses were over-​pressed so the seams were shiny, and a few times, my shirts looked more pristine when I dropped them off than when I picked them up.
However, a few weeks ago, I took a heavy winter peacoat to be cleaned before leaving on vacation.
They had my coat ready in a day and a half (which is great — I was in a hurry!), but when I took it out of the bag, it reeked. I’m not a smoker, nor is anyone in my household, but my coat smelled like it had been soaked in a bathtub of stale cigarettes.
After researching, I found out that what I’m smelling is contaminants in their dry cleaning solvent, meaning that the solvent they used had not been purified as dry cleaning solvent should be.
The plus side to this dry cleaner is that they are quick and much less expensive than others. It cost $ 10.75 for my coat.
I will be bringing my coat elsewhere to have the odor removed and the coat re-​cleaned.

Easy and friendly service. Basic pricing– not under and not over priced. They also do alterations and repairs.
I had a cashmere knitted scarf with a few holes and they cleaned and repaired it for $ 14.

The 3 dresses cost me almost 27 dollars, and on one of them they did a very poor job of cleaning it on the inside. My make-​up stains were there, just like when I brought the dress to the Cleaners. They redid the dress, and did not bother to pay for it, or offer a discount. Not going back there.

I took my husbands shirts and suit here for an upcoming trip. They were polite and reasonably price was quoted at drop off. I was able to pick them up next day, and they were quick and polite again. They even had the arms neatly clipped up front to keep them from wrinkling! I live across town, but my kids go to preschool near by. I’ll make a point to take a trip back here any time I need items dry cleaned. Thank you!

I wish I had read what bad reviews this place had before I went. I just got back one of my most expensive and favorite sweaters from this place and it had a small hole and a snag. I saw the snag first and then thought maybe I had done it, but after noticing a hole in the fabric, I knew something was wrong. A few other reviewers said similar complaints.
I have switched to another dry cleaner near my work that has great reviews and so far so good! It costs more and I guess there is a reason for that. I’m willing to pay extra if you don’t rip my sweaters :-)

Had to share this because I was just SO upset after last night. I went in on Tuesday morning, and dropped off a dress that I wanted for Thursday. I explained this to the lady behind the counter. She gave me my slip and told me to come back after 5pm on Thursday. So, I showed up at 2pm on Thursday and she told me that the dress still wasn’t ready. I told her I would be in Santa Clara trying to rush back, if she could please have it done sooner because I had a party that night. She said no, that it would be ready after 5pm. I was in traffic and got to the store, no later than 7:02pm, and they close at 7pm. A different lady was closing up and she said that she couldn’t turn her computer back on to get me my dress. She said she didn’t know where it was and she wasn’t sure if I had paid for it. I was so upset… Not only did I pay for the dress, show up before 5pm and ask them to have it ready earlier, but now they were holding my dress for ransom… SMH… Not very customer service orientated. And I was VERY clear that I needed the dress for a special occasion. In this instance, Karma will come back to them and their lack of customer service.

I hate to do this but I tried giving them the chance to fix the problem and accept responsibility for their wrong doing. I even took more clothes to be cleaned hoping they would make it right but they didn’t and I had to take my clothes and my business elsewhere. I have been going there for months and had never had an issue until they ruined one of my favorite dress shirts. Now I understand that the shirt was old so I gave them the benefit of the doubt and took the credit they offered me for the troubles. But them it happened again! Two shirt this time that where taken in on the same day and had identical stains and burn marks on them. These shirts were not old at all and I spent a lot of money on them too. They told me that they were unable to get the stains out and that they were there before. Lies! It sad too cause I used there tayloring service there and spent quite a bit of money with them.

Horrible service. This place makes me so mad!!! I had a Comforter dry-​cleaned and when I got it back, 80% of the stichings that were along the middle that kept the material inside from bunching up, we’re gone! How did I know? You could still see where it was sown at one point. What on earth would you mess with that when you only had to clean it?!! This place is horrible, I regret giving them my business. Almost two years of trusting them to do a great job. I highly recommend you avoid here. You may end up with stained shirts, or other unfortunate things happen to your favorite articles. Don’t say Unilocal didn’t warn you.

I will never do business with this cleaners ever again and would strongly advise others to look for another company besides B.L. Cleaners. I noticed a small hole in my slacks after I picked up my dry-​cleaning. I thought how did I snag my pants to create this hole and not remember doing it? From this point on I looked at my cloths to make sure nothing was wrong with them. Two weeks later I drop off my suit jacket (which I bought three months ago) along with other items. I looked them over and found nothing wrong. I picked up my cloths four day later and the lady at the front counter told me they didn’t clean my jacket, because it had a hole/​rip in the sleeve. (about ¼ long and almost completely through the sleeve) I told her I inspected the items before I dropped them off and the rip was not there. She insisted the rip was there when I dropped the jacket off. I asked to speak with the owner, which she gave me a number to call. I explained the situation to him and he told me to drop off my jacket at the cleaners so he could look at. He never called me back. After a month I finally reached him by phone. He told me he was not going to do anything for me, because I must have caused the damage.

$ 1.49 per laundered shirt, starch included. Legit.
No tears or wrong doings. Dropped off 19 shirts. All came back so fresh and so clean clean.
$ 1.49 is a deal, for sure. I’d do it again.

Overall: Clothes have seemed to be handled well though I took in a large amount after a mold issue at a former place I lived in and so I haven’t worn them all yet. While the people have generally nice, my two star rating is based on mine and my husband’s most recent visits to this cleaner which I will describe in detail below which happened within the past couple months.
Detail: We dropped off some clothes and drapes to be cleaned and were told to pick them up on two different days. The first day I went in (Monday night) and took another item to be cleaned. The first item I was suppose to pick up was not done. They asked me to come in the next night. My new article of clothing was suppose to be done on Wed. So I told them instead I will pick both items up on Wed. On Saturday (a week after dropping off drapes) my husband stopped in to pick the drapes up. They weren’t ready, I was told to come in on Monday. On Monday I stopped in, they weren’t ready again. I was told they were working on them now and they still needed press, can I come back in 1 hour? I said I would come back the next day. Went in the next day, was told that they drapes were never cleaned and could not be because they were too old. While these drapes came with our house when we moved in, they were not in any particularly poor shape that I could see. Were they brand new? No, but they weren’t fraying or coming apart at the seams or anything. If they were, I wouldn’t have taken them in.
At this point, it had been 1 week and I had had to come back on 3 occasions to pick up stuff that was not cleaned in time. I was nice but firm and relayed my frustration, as I have never in 15 years had something not be ready at the probably 6 cleaners I have been in to in my life… let alone, 3 times in 1 week. Additionally, when I stopped in previously I was told they just had to be ironned… I don’t think I was told this intentionally to misrepresent the facts but if it was true that these DRY CLEAN ONLY drapes were not suitable to clean due to age, then why didn’t someone call me when this was first determined? or tell me the first time we stopped in, or the second? The woman working had mentioned a possible discount the day before and I did ask for a discount related to the items I had picked up due to the issues… She said instead she could give me one on my next visit. Hmmm… so why should I come here again? Don’t read me wrong here, if I was told 1 or two times that it wasn’t ready I would have been annoyed but three times, the misrepresentation, and then them not being cleaned at all?! I had wanted these drapes for when some family came into town… can you imagine if it was a dress for a wedding or something like that?
While the actual service, when we got things cleaned seemed on par with other cleaners, it was this situation that has me looking for another cleaners since I often take stuff to the cleaners when I need it. If I can’t depend on them getting it done on time, it’s just not worth the gamble to me.

Very nice service, the staff is alway polite. My clothes are properly cared for and always ready on time. The formula is right for business, good service at a good price on time.

I wish I could have given Branham Ln. Cleaners more stars or a better review. The only reason I’m actually typing a review on a dry cleaning business is because I am so out right disappointed. I have gone to this business for about 13 years now and never had any issues besides the regular small issues such as not being able to get a stain out. No biggie, its my fault to begin with.
But lately they have just been plain out reckless with our clothes. My fiancé recently took a few suits and dress shirts, only to bring them home and think everything was okay. He put one on this morning only to find his slacks had been snagged by who knows what, a small stain near the buttons on his jacket, a scorched collar on another jacket, and a funny looking pattern on another pair of slacks. They lost one of his shirts, miscounted another group shirts and to top it all off, their prices are ridiculous. It sucks being quoted one price for an item you bring in to be cleaned, only to pick it up and be charged more! And a sweater is not a jacket, just because it has buttons, its not a jacket, it looks and feels like a sweater so it should not be charged at the rate a jacket would. Yes, that has happened to me here too.
I’ve taken sweaters, jackets, bed spreads, slacks, you name it because I’ve always trusted them, not anymore and its such a shame because I’ve gone to them for years. We’re now looking for a new spot to take our clothes.

It was about three hours until my buddy’s wedding and I discovered that the zipper on my blue suit pants was busted. My options were to either wear one of my black suits I had (which needed cleaning), or to get a quick repair job. I decided to get the zipper replaced… if I could. I went to the closest cleaners and alterations place by my house and, to no surprise, their tailor doesn’t work on weekends… and it would usually take a couple of days to get this repair done anyway. The lady that works there referred me to another cleaners place that might have a tailor on weekend duty, that might offer same-​day alterations.
As soon as I drove up to this place, I noticed the beautiful name on the sign… B.L. Cleaners. When I showed the lady the broken zipper, she told me that they can fix it and it will be ready on Monday. Then I asked about same day service, and with a little hesitation, she said it can be done by 5:00 pm. Then I pleaded… and pleaded… that I needed it sooner. After thinking about it for 2 minutes and looking at the scheduled jobs they had, she said that it might be done by 2:00 pm, which is when the wedding begins. I figured that this may be the only service at the time that can accommodate my situation. So I’m thinking to myself that maybe I can just show up at the reception… but that’s not how I roll… or I could have my black suit as a backup. Not a biggie of a deal at this point… just checking if it can be done. If they can get it done before 2:00, then great… I might just have to mention them on Unilocal or something. I left the place with a little assurance that it can be done before 2:00.
Miraculously, she calls me at 12:45. I made the wedding ceremony on time looking pretty fly… no pun intended. I got a new, well-​stitched zipper in almost 2 hours for $ 15. You may find $ 10 zipper jobs at other tailors, but for a one-​day turn around. For dry cleaning services and $ 9 hemming, I’ll definitely come back at «Bobby L.‘s» Cleaners.