Precision Rooter & Drain

So happy to report that the reviews for this company were totally on the mark. I called several local companies with no call back (God forbid it was an emergency). Precision called be back right away, kept to the schedule, technician (Mario) was polite, efficient and very professional. They are definitely now my go to plumbing company. They get customer service! Very refreshing. So much so, that I didn’t even price shop.

Wow. these guys are amazing! I called the other 5 star guy and he has yet to call back. A one man band and that is just fine. These people actually have someone answering the phone! Imagine that. When I asked to set up an appointment in the next week they said why not in an hour? They are there now. prices are the normal ($ 145) but that is what you will pay. Nothing sucks as much as plumbing work and I have done plenty with two houses over the years. The quick response was amazing. They are keeping me updated as they work. SIX STARS!!!

Mario and Ray were class acts. They helped solve an issue with my clogged down spout (a beer can from next door was lodged in it!). Will definitely use them again.

Wonderful service to a not so fun situation. Our drain had a clog at the city line and when it started to rain our bottom bathtub starting overflowing at 5am.
I called and was told an accurate time window as well as how much to expect the service to be which was welcomed information, no surprises when they actually came out. They called within 20 minutes of Marios arrival.
Mario was professional and very quick. He explained our situation with our home and then went along his business.
I would highly recommend this company for any situation similar.

Called a couple of other plumbers closer to where I live, who did not pick up or went to vm. Precision Rooter & Drain answered right away and the coordinator was polite, courteous, and organized.
Mario did a Super Mario job. He came within the specified timeframe, pointed out what the issue was — a clogged main sewage line 15−20ft long — worked efficiently, and helped clean everything up. As everyone else noted, the pricing was fair and I wouldn’t hesitate to call Mario and the Precision team again in the future. Thank you!

Once again Ray did a superb job. This is the second time we’ve made the call after 4 trouble free years. No fuss no muss. Beyond excellent service at a reasonable price. This time the sewer line was stuffed with … tampons. Just throwing it out there as a helpful caveat — perhaps not everybody is familiar with the concept as to how properly … you know … where to put it.

Sewage was coming into the garage after a rain, and Precision sent Mario out within a few hours to clear the main sewer line. He knew exactly what to do and cleared the line in about 10 minutes.

Fast service — within a couple of hours! Problem solved on sewage issue. Mario was also a pleasure to work with.

I called in Precision to help my elderly neighbor with a main drain clog this morning. The dispatcher called me back promptly and was both friendly and accurate with the ETA and expected cost. Ray did a great job clearing the drain. I learned about this company because a neighbor across the street used them last week and was also very happy. Good service, fair price, and no upsells.

After another plumbing company couldn’t fix my bathtub clog, I called Precision Rooter. Mario came by the next morning, he called ahead of time to let me know he could be there even earlier than the originally scheduled hour which worked out great for me.
Mario was super efficient, friendly and precise, he was able to figure out the issue and was able to unclog the drain with some hard work and expertise. He left the bathroom very clean after the work and I was very impressed and happy with his service. Thanks Mario!

Wow! Was not a fun day today, but Mario with Precision made the best of a bad situation which for us, was a clogged main line — filled with every gross thing you can imagine.
He was incredibly professional, timely… very reasonable rates and just a hard working nice guy.
Highly recommend and would use again.

great service, job done within the hour and warranty .
i will recommend to my friends

Fast and thoughtful service. I really appreciated the after service cleanup (he left the bathroom spotless). $ 175 to have my shower unclogged. Thank you!

Ray called, as previously agreed, 15 min before arriving. Our sewage was backed up. He asked a few questions to assess the situation and got to work. He gave me helpful advice on how to prevent the problem in the future and gave me a detailed description of his read on the quality of our plumbing. Before he left he made sure to clean up and offered a 30 day guarantee. Solid guy. Solid service. Highly recommended!

This is my first negative review as I don’t believe in giving poor reviews if I don’t know how to fix the problem myself. I had high hopes for Precision given the Unilocal reviews and how easy it was to make the appointment. All went well except for the actual repair. The plumber called me at work to advise me the toilet needed replacing. He said he adjusted something but it wouldn’t hold for long.
I returned home and tested flushing the toilet. It still didn’t work yet I paid $ 350 to be told I needed a new toilet. The following day I called the office as the bill indicated I neeed to let them know within 48 hours if the repair didn’t work. The office staff was rude and said she had no time to talk to me and that I needed a new toilet.
The Toto toilet was installed in a bathroom model 9 years ago and shouldn’t need replacing yet so I called Toto customer service. Luckily Toto has plumbers answer the calls. The customer service plumber told me I needed a new universal fill valve and flapper and could easily replace it myself. He said plumbers make more money from toilet sales and installations rather than from fast easy repairs. Toto sent the parts compliments! I then looked inside the tank and touched the flapper and my fingerprints are the only ones on the flipper. Thus, it appears that the Precision plumber didn’t open the tank!
The replacement parts were at my door today… YouTube showed me what to do, and my Toto toilet is flushing like new.
Lesson learned — precision plumbing is eager to upsell merchandise I didn’t need.
Precision, congratulations on being the vendor that generated the worst review I’ve written.

So my sewer line was plugged and backing up this morning. I Called Precision and was told that someone would be here between 5−7pm today. I was given a courtesy call about 20 minutes before Ray’s arrival. I explained the problem and he went right to work. Within 30 minutes he was finished and my sewer line was cleared.
So that was what happened. Here’s my experience: The woman on the phone was polite, gave me a good estimate and a time that fit my schedule today (other plumbers were ‘booked’ until mid June). When Ray arrived, he was punctual, attentive, polite, efficient and a nice guy. Overall he was very professional in his appearance and demeanor. Considering their fast response time and Ray’s ability to quickly solve my problem, I think their pricing was *very* reasonable.
Folks, this company gets an A++ from me and I wish I could give them more stars. What a great experience (esp. concerning a not so lovely problem: sewage). Would I use them again? You bet. Would I recommend them to a friend? Absolutely.
Thank you Precision Rooter & Drain for the help and the nice experience.

Our septic system backed up and was coming out all over the back yard drain. Super gross. We had people over too :-(I called precision rooter and they were there within a few hours
Quoted me $ 200 over the phone and that’s what it was. I think it’s working better than ever! Ray Willis was our specialist and he was professional and fast!

Just had a crisis with the sewer line backing up and Precision Rooter came right away and fixed everything.
I was so relieved because it was on a weekend and I thought that I couldn’t get anyone. The price was very reasonable.
I got these guys from Unilocal and I am really glad that I did.

Post-​Christmas sink problem solved! Called at 2:30, they had an opening window of 3 – 5. She explained to me the pricing clearly, as it was listed on their website.
Mario called fifteen minutes before and was there by 4:20. I was a little worried because he did say «oh wow» a couple of times but he worked on my janky old bernal plumbing, showed me what was weak, what broke and what he had to replace.
He had to snake the adjoining bathroom and replace the trap there as well. It was also draining badly.
All in, it was $ 245. Was it cheap, it seemed fair. Was it reliable, yes. Was it fast, yes.
He cleaned up after himself, carefully told me what he had to move and suggested that I make sure I let the area under the sink dry before I put stuff back.
Five stars.

I chose Precision due to proximity to my house (so they’re familiar with the neighborhood) and Unilocal reviews. Called around 10:30am and they said someone would be over 12:30−2pm.
Ray gave me a courtesy call about 30 minutes before he showed up. He was really nice, respectful and helpful! Cleared out a giant hairball 15 feet down my shower drain and told me how to maintain my shower so it won’t happen again. Awesome service, no upsell, and I felt very comfortable with having him at my house.