Minted

I had an experience *very* similar to Gillian Y.‘s in the reviews below.
My fiancé and I chose to order our wedding thank-​you cards with Minted because their package offering includes printing of guest addresses on all envelopes. Minted’s cards were more expensive than other sites’, but we decided the time we’d save in hand-​writing these was worth the extra cost.
We spent many hours gathering our guests’ addresses, formatting them, and re-​arranging them into the specific spreadsheet structure Minted requires. We uploaded the file, selected the addresses for the order and, after a glitch with the website, we paid for our order.
When the cards arrived, we had the unfortunate surprise of finding that the envelopes were all missing the addresses we had spent so much time gathering. We thought this was a mistake on their end that would easily be resolved, since we had uploaded the addresses spreadsheet into the system and included them in our order.
Surprisingly and frustratingly, customer service refused to re-​send the envelopes to us. They claim that we missed a step in the ordering process (selecting the names in the uploaded spreadsheet), hence it was not their fault that the envelopes were missing the addresses. In reality, we had actually done the step they claim we didn’t. However, as we navigated through the order, these became un-​selected; the system did not make it clear that we needed to select them again (why should we need to do that, anyway?). Minted’s response to our situation, after two phone calls, was that we should order (and pay) all the envelopes again; they offered a 15% discount.
I am very disappointed in Minted. On the one hand, their system is misleading and can easily lead to incorrect orders. But more importantly, they are not interested in helping out their customers when their product failed to be intuitive and transparent in its ordering process.

I’m actually so so baffled by the bad reviews. I did my save the dates, wedding website, and wedding invites through Minted. I think their customer service is outstanding, so easy to just chat with a rep instead of needing to call.
Save the dates: gold foil + picture, address printing, everyone loved them and having the addresses printed save me a ton of time.
Wedding Invite Suite: invite, rsvp cards (and envelopes), and reception/​info card. Got them printed with the custom color: burgundy (had ordered a sample previously to double check i liked the color), did the buy now personalize later option to take advantage of Memorial Day weekend sale but could wait until our tasting to finalize the meal options on the RSVP cards. Really easy service to use and if i had any questions, customer service was right there. Also ordered the gold foil envelope liners (you have to put these in the envelopes yourself but no big). I had 123 envelopes to stuff so again, having the addresses printed was a huge time saver.
While the pricing may seem really expensive, it was less than $ 5.5 per suite (about the same price you’d pay for a Papyrus birthday card) so it was definitely the best option for price + time savings for me. ALSO I ordered and received them in LESS than a week!

So far, I’ve been very happy with the Minted experience. Their selection is superb and I loved all the options to customize the design. My order came sooner than expected and was beautifully packaged and 100% accurate. My only disappointment was the quality of the photograph that was printed on the back of the invitation card. It looked like it had been printed on a home printer and I expected better. I haven’t heard any recipients complain about the envelopes being open (another reviewed reported bad glue). Now that I just read that, I’m kind of nervous :(

Unlike many of the horrible reviews on here, I had an excellent experience ordering wedding invitations. From choosing a design, to customer service, everything went well! I loved that they gave me 2 options when proofing my final invitation (online). I gave very specific comments on how I wanted the invitation to look (I wasn’t able to change spacing on some invitations etc) and everything was met just right. I received my box (very carefully packed) and noticed that every single envelope (with free recipient addressing — amazing perk!) had my finace’s last name spelled wrong (missing a T) on the return address. I had APPROVED this proof, but called in and they very quickly said they would re-​ship all my envelopes FOR FREE as a courtesy. I only paid for shipping. I loved my invitations and was 100% satisfied with the whole experience.

I’m baffled by the negative reviews! I ordered my invitation suite and had the envelopes pre-​printed and had no problems at all. I’m absolutely thrilled to send these out and share with my friends and family! I didn’t realize that a graphic designer reviews and tweaks each order to be even more esthetically pleasing but I was really happy with the small changes the designer made.
Would order again without a doubt. I chose a pricier option with gold foil but saved some money by reducing to a 4×6 size and using a promotion. Absolutely love my invites and would recommend highly!
Also, shipping was pretty quick. I had the invites within 7 business days of ordering and approving the design.

Justified spending such a hefty price for invitations because they looked so beautiful and I loved the little touch of recipient addressing. I understand that it is a courtesy service, but I also value my time inputting all of the addresses, and then the hours of time put into hand writing these after the fact (not to mention the frustration of needing to search addresses name by name through the website). It was a huge part of me justifying the cost of the invitations (which cost twice as much as my dress) as I really wanted the addresses professionally printed. We are on a VERY tight budget but it felt extra special — which I think is an important part of the minted brand — the little touches.
I don’t feel that 15% off my order and shipping is an adequate compensation for the stress and disappointment. I honestly feel a little offended and let down.
On the phone they said I didn’t select the addresses I had input, even though I remember putting them all in, choosing my style of placement on the envelope, and even the receipt says recipient addressing– this system feels very flawed. Maybe I missed a step but it should have been made far more clear than this.

My fiancé and I used
to order our save-​the-​dates for our wedding. We spent many hours looking online before we finally found minted. They have, by far, the best designs available and a plethora of designs to choose from. All of the designs are created by independent artists around the country. We went with the independent artist Design Lotus and we definitely recommend them.
We designed our cards, had them proofed, and received them in a short amount of time! The quality of these items are wonderful. Even the envelopes were thick, quality paper. And our photos transferred perfectly onto the cards.
Because of our experience with minted, we will most definitely be using them for our wedding invitations, as well as any other stationary we may need!

My fiancé and I ordered wedding invitations from the Minted. We have ordered before, and have not had problems, but this is an absolute disaster. What we sent in our invites was the invitation, weekend festivities card, & RSVP card with return envelope. I would say first, they were outrageously expensive at over $ 1,700. I expected nothing but the very best. They looked good upon arrival and everything seemed fine. We started getting reports back that they were open upon arrival. Many of them were missing various cards, rsvp, festivities, etc. We have no way to know which were opened, what was missing from which, etc. Some of you may be thinking this was operator error. However, we each sealed our own families invites, I licked them, my fiancé used a sponge and water. BOTH had problems.
We have no idea what to do at this point. Who knows who received what, and who did not RSVP because they did not receive the RSVP or because they are not coming. Worst of all, I called minted. They first offered to re send my items. Unfortunately it is too late for that as final numbers are due. They then offered to create a website for our wedding. Not sure how that would help in anyway. We already have one a website created, but again, we have no idea who can even visit it because it was printed on one of the cards we sent out!!!
They then offered 15% discount. I asked if he thought that was reasonable considering its highly possible we are going to have to contact every person to see if they know about all the activities (its a 3 day wedding weekend), or got the RSVP, or know the time of the actual wedding. The representative then offered me the best they can do, 20%. At least stand by your product. They left us 100% disappointed, and so frustrated with their crappy glue.
To add insult, we also received photos of our open envelopes from various guests that asked if we went with the cheap envelopes, ala George Costanza. Seinfeld fans will get the reference.

Please steer clear from Minted. RUN! I have had the worst, most bizarre, and mind-​boggling experience with this company, one I wish to never repeat. While the designs for anything wedding-​related are quite lovely, the lack of customer service and ability to get anything right is not worth my time or money.
I first ordered very expensive wedding invitations from Minted. Within my sealed packet of invitations were someone else’s invitations mixed in with mine. While admittedly, I did not look at every single one because there were so many, I should be able to trust that everything is correct after examining the first twenty. I sent my guests SOMEONE ELSE’s INVITATION because Minted’s printing department is entirely inept. When I called, I was argued with and frankly disrespected — as if this was my fault. Ultimately, they sent an entirely new batch to me at no charge, and offered a 20% off my next order. What a joke, but frankly, I was exhausted, so took it.
Then, I did (perhaps naively) utilize the 20% off for my menu cards and place cards. The menu cards, surprisingly enough, came to me perfectly. However, the place cards were AGAIN mixed with someone else’s order. I called, calmly, to explain that yet again Minted made an egregious error through the printing process. They acted horrified on my behalf and promised to send the correct ones (we went through every single missing place card, and I noted the correct design), in a most timely manner. This reprint would be free for me, and I also received ONLY 50% of my order back. I made sure they understood that it was absolutely non-​negotiable that I receive my order by this Saturday. They promised this to be true.
That same day, I received an email from the printing department asking me to wait for 2 – 3 business days to have my order printed. This was entirely unacceptable. I called back, this time livid, and required to speak to a supervisor who would actually get things done. After much back-​and-​forth and me basically begging this company to do their job correctly after so many mistakes, my order was shipped to me over night.
When I received the order, I was dismayed that yet again I received the WRONG PLACE CARDS. I called Minted absolutely furious. I again had to beg to have my order to me on time. The customer service representative even said that he could not promise anything would get to me overnight, even though they had JUST done so for me previously. Minted made me feel awful, stressed, accused me of lying and argued with me. Ultimately, to make a long story slightly less long, I had the correct order in hand over two business days. I, as the customer, was forced to waste my work days to call Minted repeatedly to receive updates and answers. I was completely mistreated by customer service on clearly multiple occasions. This was truly not about my wedding items any longer, it was about the integrity and principles of this company. Or lack thereof.
Frankly, the printing department needs to be entirely let go and built back up with new people and a new process of checking their work. Just because the designs are great, does not mean that the other parts of production should be forgotten. I would suggest that any client look elsewhere — Wedding Paper Divas is a good alternative!

I would not recommend Minted! Run! I ordered save the dates, wedding invitations and rsvp cards from minted. Since day one, I have experienced several issues and contacted their customer service reps. first, there was a question regarding a second line for the envelope addressing (to invite children and unmarried couples). Someone emailed me back saying I needed to put that in my special requests. Okay, I put it in my special requests. While, emailing another CS about the over pricing and I told them that I had some design concerns that needed addressing and wasn’t sure it that would be additional money and to wait off on the price adjustment, he informed me that they couldn’t add an extra line on the envelope addressing! How is this a customization stationary company when you can’t get a second line? Anyway, why didn’t the first CS person tell me this so I wouldn’t have to waste my time waiting to hear back.
I purchased everything so I could use the 20% off special promotion off wedding items. I wanted the STDs printed right away but not the wedding invitations. That couldn’t be done because it was the same order. Okay.fine. I hadn’t worked out the RSVP dates. and didn’t want the invitations sitting around that long. The list goes on the wedding website is horrible and provides no instructions, I couldn’t upload any pictures properly, they would show up sideways. My wedding events were not in chronological order, contacted customer service again. days later I heard back saying that they fixed the order but I could go in and change it myself by moving the three bars on the side and dragging it! Well, how would I know?
I was overcharged on additions and was not given the 20% off for adding a return address on both STDs and Invitations plus addressing RSVP envelopes. That email correspondence went on and on… have CS tell me that they always give you the promotion rate if you purchase something and add stuff later. I had to send a snapshot of my receipt to prove it! Um, why can’t you look it up in your system and see what I paid! After I approve my proofs the CS person was going to give me a price adjustment, he emailed back saying that everything was right and there was no price adjustment due. I was livid, how many times did I have to explain that the discount shown was not 20% off. in the end I did get 20% off of everything but it was an ordeal.
I finally got my order, although the website said they weren’t done printing or shipped out. I open the box and see white envelopes! At first, I thought I had screwed up because I was making changes left and right to my order. I ordered silver, I looked at my receipt and sure enough I had ordered silver. so I called CS and told them what happened. no problem we will send those out to you next day. By the way, no where on their website say there aren’t outer envelopes… that was a surprise. Of course, the horrible minted logo is on the back of every envelope! Yuck! Upon closer inspection of my STDs, I notice that the text isn’t centered on the card! The left hand side margin is larger than the right hand side.

Didn’t read the Unilocal reviews ahead of time. Oops. Ordered our save the dates and they look worse than if we had printed them at home. Very cheap cardstock, poor print quality. Wish I would have had enough foresight to check Unilocal prior to ordering. Don’t make my mistake! Find a different company.

I had an absolutely horrible experience with minted. The customer service staff was condescending and phony, but at the same time very rigid. However, after filing a complaint I was contacted by the director who was absolutely wonderful. She completely changed my feelings about minted and I did end up purchasing from them.
One of my main issues is the tacky logos on the product. Their reasoning is that is how their artists get recognized. This doesn’t quite add up bc if you search them by their name, it comes back to their minted products and nothing else. There needs to be a better way and that burden should not be on the consumer. At the very least we should be allowed to pay extra to remove the logo.

The following is a summary of the issues I experienced using the Minted service. The final paragraph includes my closing thoughts and summary of the compensation offering from Minted to remedy the service provided, which was terrible, and even more disappointing that the desire to make a profit took priority over serving the customer by management (and backed by company policy) with our order.
1^st Issue: After our initial order was made and invitations designed, proof sent to me did not reflect what we designed. Neither my or my fiancé’s last names were included — just first names. I added in corrective notes, attached to proof and sent back to Minted.
2^nd Issue: Updated proof sent back, but (even with my notes on correct spelling included), my last name was misspelled.
3^rd Issue: Updated proof sent back & checks out, front and back. Approved by me for printing and shipping. Invitations arrive, and only front side of the invitations were printed. Back side not printed and not included.
4^th Issue: Minted produces new proof of back side and sent to me for review and approval. I review and approve for printing and shipping. Cards arrive, and while back side is correct, the front side is using proof from the 1^st issue noted above — only using first names.
5^th Issue: The way Minted tried to compensate for the (and I hate to say this) incompetence above.
The options offered to remedy the issues were 1) 50% refund and a promotion code for 20% discount on next purchase, or 2) full refund and send back all invites to Minted. I will be honest and say with 100% certainty, I will not place another order, and strongly encourage you to find other companies for your wedding needs. I would never offer someone 50% cost for the extreme inconvenience, frustration, and disappointment we experienced. Hearing my options provided to me was the most disappointing part of the ordeal — rather than make it right, Minted preferred to make a buck.

Brides Beware! I went with Minted because they had a design I liked. I would say this was the worst experience while planning our wedding.
The online tools are SO difficult to use. They sent us envelopes without the recipient’s names so now we’re waiting for a reprint of the envelopes and tonight I saw that the back of the invitation which is supposed to be pink, is white. There’s no time to re-​order them now. Thanks Minted!

I would NOT recommend
for anyone’s holiday cards. My experience with them this past December was TERRIBLE.
Long story short, Minted shipped my entire order to the wrong person. I only found out because the person who received my order contacted via Facebook. A good samaritan, because Minted’s order tracker said they were not even shipped yet and we would’ve waited longer before contacting customer support (and at this point it’s getting very close to Christmas!)
We called Minted and explained the situation. The Customer Service Rep apologized, and offered to reprint, add 15 extra cards for our trouble, and overnight the package to us. By now it’s roughly December 18^th, but we were happy with our experience so far.
However, they did NOT overnight the package to us… in fact it arrived 3 days later! In addition, our order was WRONG /​MISPRINTED, and they didn’t even add the promised 15 cards extra! We were livid, but because it was only a few days before Christmas, we decided to keep them and mail them out anyways.
We called Minted back to complain again that they messed up our order. The CSR again apologized, spoke to his managed, and only offered us 15% refund. We wanted a complete refund or at least something more that 15% that signified they screwed up ROYALLY.
I’ll never use them again, and I would recommend you don’t use them either. Go to
or
; they have much better reviews!

I moved forward with ordering our wedding invitations from Minted because they had a 15% off holiday code (every dollar counts when you’re paying for a wedding!) and I’m so happy with the result.
I decided to splurge and order foil stamped invitations. I loved the complimentary guest addressing and paid a little extra ($ 55) for return addressing. My design was edited and proofed in less than 24 hours. We also received our invitations approximately a week before our estimated delivery date! Talk about quick turnaround. I’ve no issues with customer service whenever I had asked them any questions or made any modifications to my invitations.
Several friends and brides-​to-​be have asked me where I’ve ordered my Save The Dates and invitations, and I’ve proudly told them that I ordered it from Minted. Even though their logo is on the envelope and on the back on the invitation, most people don’t really look at those details. My only gripe is the price of all that paper — but it’s all a part of this lucrative wedding industry.

I never write negative reviews but I am making an exception, because I had the worst experience with Minted last year on my Christmas cards. It was particularly disappointing because I used them the year before and it worked out just fine.
First, they got two out of the three photos wrong — even though the Preview showed correct photos. I opted out of the proof because the previous year, they did a good job and I trusted their quality. However… this time around, one of the photo came out where a cropped out beer can in my husband hand reappeared, and what’s worse, my face was cut off from the card. Another photo came out incorrectly but it was minor enough to let it go, but a beer can and a cut off face? All 65 cards we ordered were completely unusable.
When I first called to complain how the photo did not come out how it did on preview, the rep took great care of me (though halfway through the call we realized he was looking at the previous year’s cards !), and said to look for the proofs in 2 hours via email. He also stated that they will express the process so that I would receive the printed cards on time and offered me a 25% discount for the inconvenience. I hung up feeling relieved and waited for 2 hours — the proof never came.
I sent an email the next day, and when I didn’t hear back, I called again to see where the proof was. The second customer service rep was AWFUL. He stated that I got the wrong information from the other guy, that there was no way they can turn around a proof in 2 hours, and he then got confused with my previous year’s holiday card AGAIN, put me on hold forever then stated that no way they can get the cards ready for me on time. I was disappointed and asked for a full refund. He then put me on hold yet again for awhile… and when he came back and he stated «My supervised told me to EDUCATE you on how to process cards through our website». I let him know that the card came out not ‘slightly’ different than what I previewed but completely different! If this is a possibility, then they should make proofing a requirement not an option — and have big disclaimers.
At the end he said the credit will be processed for the full refund… and I let him know I will not order from them again. I then went to Walgreens to order a nice set of cards available in 24 hours pick up at ¼ of the price I paid Minted.
Today, I am looking at my bank statement and only see the initial discount but not the remaining full refund which they sent me an email on 12÷9÷15. Very disappointing all around.

I had quite possibly the WORST experience while ordering my wedding invitations through Minted. I (at many times) wished I ordered through Wedding Paper Divas (where I got my save the dates). The customer service reps have no idea what they are doing. I was given different feedback and advice from every single person I spoke to. My first inquiry to your customer service rep was if Minted was able to accommodate a request for outer envelopes. The rep stated that the A-​7 envelopes that come complimentary with the suite fit inside of each other to form inner and outer envelopes. Although it sounded odd, I was convinced by the rep and ordered an additional 75 A-​7 envelopes. I had another question about adding contacts and decided to call back. While on the phone, I re-​confirmed with another customer service rep, and this rep confirmed that A-​7 envelopes do not fit inside of each other, and cancelled my order for the additional 75 envelopes. Had I known this, I would NOT have ordered my invitations through Minted. PLEASE ENSURE THIS IS LOUD AND CLEAR ON YOUR WEBSITE to avoid frustration and confusion. We wanted to abide by etiquette and use 2 envelopes. Now, we are unable. Thank you so much, Minted! 2) I ordered through Minted, so I could take advantage of the free recipient envelope addressing. We chose a design that did not technically match the recommended wedding suite because we found another design that included gold faux-​foil that matched the gold envelope liner we ordered, and the gold border on the invitation and enclosure cards. While choosing this design, our computer screen resolution appeared to show black font as opposed to grey. PLEASE include what color the recipient addressing font is on the website. When the envelopes came in, I got dark grey font on the envelopes instead of black to match my suite. NOT ONCE DID YOUR WEBSITE disclose the color of the font. After I called in to inquire why the font was so light, I was then told it was grey font, not black and that it was not a printing error, and they could not re-​print them in black. I would have LOVED to receive the same faux-​foil printed envelopes in black, but it was impossible. How can you not change the color of the font? That is completely ridiculous. You are a «customized» printing and design company. The printing error would NOT have occurred if you stated what color the font was on the envelope recipient addressing screen. FINALLY, you printed the minted logo on the envelopes, and did not make this apparent or clear. There are MULTIPLE reviews from angry brides who did not have time to re-​order their envelopes because of the cheesy minted logo on the back! This is incredibly offensive and so sneaky! You advertise free envelope addressing, but do not mention you must keep the logo on the back. That is such bad business. I would have been livid if I had to send the envelopes out to my guests with the minted logo on the back. Luckily I had time to reorder! PLEASE make your brides aware that you will be printing your logo on their envelopes if they choose the matching font, as you are completely fooling them and wasting their valuable time and money. Additionally, please figure out a way to delete all contacts at one time, instead of one at a time for the envelope addressing. My entire ordering process caused such headache and tears. I will never order anything from Minted again. I have already told multiple co-​workers planning weddings and my wedding planner to steer clear of your horrible business. Never again will I order or recommend your services. I hope you change your website for future brides, because this has been the WORST part of my wedding planning thus far.

We ordered our wedding invitations and RSVP cards through Minted during their 20% off foil stamped event.
Pros:
–Great paper quality (signature paper). Nice and thick, but not too thick.
–Foil stamping looks wonderful. –Printing quality is good.
–Customization options.
–Designer made a change to my design that actually made it look better! Which I really appreciated.
–From placing order to receiving invitation suite only took about 10 days.
–They provide little pieces of vellum to place in between your invite and RSVP card for when you mail your suite to your guests, to avoid bleeding.
Cons:
–No outer/​inner envelope options. They only have 3 envelope sizes — 1 to fit the 5×7 cards, 1 for square cards, and 1 for the RSVPs. I ended up having to use a different site to purchase outer envelopes, so I was not able to take advantage of Minted’s free guest address printing service. Their envelopes for 5×7 invites are 5.25×7.25, so I had to use another vendor to buy 5.5×7.5 outer envelopes.
–When my invitation suite came, there was some type of ink smudge on the plastic that the vellum was packaged in. Some of it got on 1 of the RSVP envelopes and 1 of the invitation envelopes. Not the end of the world, as I fortunately ordered extra envelopes.
–Even with the 20% off, I felt that the price was just a tad high. Not terrible, though.
–The fact that if you want a back to your invitations (other than just plain white), there is an extra charge.
Overall, I really liked the design quality and the help of the design consultant. I definitely see myself ordering from Minted in the future, for rehearsal dinner invitations, thank you cards and even birthday invitations, Holiday cards, etc.

I ordered my wedding invitations, thank you cards and Christmas cards in the past year through Minted. I love their clean, classic designs and the fact that they offer free recipient addressing (saves time and looks better than my handwriting!). From my experience, customer service has been consistently great. I was very picky about my cards and went through several rounds of edits before approving the final printed copies. Shipping was reliable as well and I even received my wedding sooner than anticipated.
If you want to check out, you can also get $ 25 off your order through the link below: