Hilton San Francisco Union Square

Biggest hotel on the West coast… dubious claim to fame.
Have been here MANY times for conferences and meetings… used to love the lobby and it has that OLD SF charm from the previous centry… was stunning and beautiful… well it is gone and they have gone to some post modern kiosk design which seems to be the rage these days… but not a fan myself.
they are doing a MASSIVE redo on all the rooms… and the rooms are just fair in my opinion… all looking VERY STEPFORD WIVES if you get the reference.
Will stay again if conference or meeting and I have no other choice but never 1^st choice… in sptie of points I get… just saying…

This is a cookie cutter Hilton which isn’t necessarily a bad thing. You generally know what you’ll get in terms of rooms and amenities. So if you’re not trying for that authentic local feel, it’s not a bad choice.
I’m here for a work conference, one of two in the facility going on at the same time. The layout of the conference facilities isn’t bad, but it’s not always obvious how to get where you’re trying to go.
My biggest complaint is the food available in the lobby (which also supplies the room service). Even factoring in that I’m from another state with a far lower cost of living, it seems overpriced for the quality of the food.
The hotel is nearby many places where you can get better and/​or cheaper food, so enjoy your stay and eat elsewhere.

This is a factory hotel. It does that well. I don’t like giving bad reviews so I will make this as brief as possible. I’ve come to expect a certain level of service during check-​in and throughout my stay; this was not present anywhere within my interactions with hotel staff throughout the facility. The room itself felt cramped but more importantly lacked hot water consistently…

Came here to direct and produce a meeting and the events manager was very nice and helpful. She even brought me a mocha coffee (unfortunately, I forgot her name). The head AV from PSAV (Jeff Liu) was great and was very easy to deal with considering most of SF is under union laws. My room was okay but wasn’t facing the better part of town.
The bad part is that if you have a corporate meeting, the ceiling height is too low.

Stayed here over the weekend and it was wonderful. Customer service was quick and easy at the front desk. The hotel lobby is gorgeous, nice café there and the whole place was very clean. Our room was spacious, with a very very comfortable king sized bed. The bathroom was a great size too. We were most happy about the location which was near everything we needed. This was a great experience, we’ll be back again when we’re in town.

My husband and I stayed here for one night to celebrate my Leap Day Birthday. I had a great time in SF. The room, while dated, was decent although the toilet had some trouble flushing. That wasn’t a big deal though.
We were hungry around 9:30p but I noticed that the Herb’ N Kitchen café stopped delivering room service at 10:00 pm so instead of being a jerk placing a last minute order I decided to go down the stairs and see what food the hotel had to offer.
Well, the Herb N’ Kitchen was «the» food they had to offer so I walked in. All of the dinner type food was pre-​made and sitting out for you to select. I ordered two veggie lasagna and two cupcakes. The total was $ 38.06 and I put it on my card because I didn’t know what the room number was off the top of my head. This took all of like 3 minutes.
The next afternoon at home, I was checking my statement as I do nearly every day and what do I see but a charge from the café but not in the amount I authorized. In fact, they gave themselves a tip!
Now, they only tipped themselves $ 5.00 so it’s not like they went over board but the fact is, I didn’t tip them for a reason: They didn’t deserve one! And the food was honestly disgusting, we didn’t even eat but 2 bites each and the rest went into the trash. I didn’t complain about the food, I just chalked it up as a loss.
So I have called the hotel, but of course they are «so busy» I have yet to get a callback from a Manager with an explanation as to why the hotel staff decided it was okay to steal from me. Further, how many others have been stolen from and didn’t notice?!
I will NEVER stay here again.

I have no complaints about my stay or the hotel itself, it was actually really nice and I would have given this place 5 stars.
The reason they are getting 1 star is because of Annabelle, who was the RUDEST financial advisor. I just wanted to find out about some pending transactions that showed up on my account because they were more than what I expected but unfortunately I couldn’t ask my question because she kept cutting me off! First, when she answered she asked if I was Mallory and when I said no she goes «okay hold on hold on» and just puts me on hold. When she finally took me off hold I couldn’t even get an answer to my question because she continued to talk even though I never got to the reason why I was calling in the first place…

Ugh not a great experience. First, if there’s a fire… you’re screwed. Our room was in a giant circle that took forever to get to the elevator and I still don’t know where the stairs are. Second, I slept for about 2 hours bc it was so frickin’ hot in our room. Third, not enough outlets. Finally, we go to checkout (very early a.m.), waiting in line for the ONE person ahead of us to finish checking out and some asshat runs up and as soon as the other person was finished! Now, I know this is not the hotels fault… BUT what is the hotels fault is not saying, «excuse me sir, there’s a couple ahead of you.» SO sick of employees not having the balls to be fair. Husband said «I must be invisible waiting here?» but decided not to take it further… I was tempted to yell at both the receptionist and the asshat though. It’s rude af. We won’t stay here again.

I’ve always had a really good experience at this Hilton. The location is extremely convenient and there’s no shortage of smiles awaiting you when you arrive, from the friendly gentlemen who open the door for you to the front desk personnel. The rooms are clean, comfortable, and quiet. I appreciate the large desk space that is standard. I do not like the rooms that are inward facing as I appreciate a view of the city, which a large number of rooms provide. This is a large place but we’ll run. I do wish the room service menu was better — had more options. Otherwise, no complaints and I’ve stayed here many, many times.

For the price and location this place is perfect … It is a bit run down and rooms don’t have nearly enough outlets for an electronics world … Time for an update, but when in SF who is sitting in their room !?

I was satisfied with my one-​night stay at the hotel.
Because of its location, I am totally understanding that the rooms have probably been well used, and thus will not begrudge a little staining on the walls, etc. No matter how expert the cleaning staff (she was very sweet, she was really understanding and concerned when I thought I misplaced my wallet after checkout. I found it after searching later on). I understand that some things just do not come off.
The room is compact, but for the location it is totally understandable. The lights worked and the TV got all the standard stations, and even some international ones. The complimentary bathroom items were of higher quality than most, and didn’t feel like dollar store knock-​offs common at some establishments. The bathroom layout is a little weird, as the sink is cozily positioned in front of the mirror and next to the toilet, which makes washing one’s face a water fight gone wrong at times. The shower is pretty great and spacious, and the water is warm quickly. The room service prices were surprisingly reasonable for being room service, although I didn’t have the opportunity to test the food itself.
The parking is fair for the city, there is a hotel guest special for a set price with unlimited in-​and-​outs, so that’s convenient depending on how many times you need to come and go. Never was challenged to find a spot.
The staff were high quality, polite and seemingly appreciative of my choice in lodgings. I didn’t try the lobby restaurant and coffee shop, but the ample customers seemed to be satisfied. There’s a bar in the lobby, as well. Overall, the price was very fair and everything was fine for my stay. I wasn’t particularly blown away from any one thing, thus the 3-​star rating.
PS. I think the most entertaining aspect of being in this area was being propositioned by a «companion» outside and a little down the street from the hotel at about 2am while walking back to the hotel. I didn’t partake, but it sure made that place memorable…

I came here for a night and found this hotel through
. This is a huge hotel like others who had mentioned about this place. I can’t really complain much because the front desk gentlemen was nice and friendly. We were on the 18^th floor as I had requested to be on a high floor. The room was pretty nice and spacious for two people but view was okay. I always check for cleanliness and for the most part the room was in good condition. We had a more modern room so I was glad it wasn’t an older room I had saw on the website. We were mainly gone and didn’t stay in the room for the most part when we did sleep it was pretty quiet.
Location was conveniently close to Union Square and Westfield Shopping Center. This is in the tenderloin area so expect to meet some interesting people. Overall I wouldn’t mind spending the night here again!

One would think that the for the rates they charge your room would have room… you know to walk between the desk and the bed… or room between the bed and the window… or room between the bed and the bathroom wall…
This is perhaps the smallest, most claustrophobic room I have ever been in for a major hotel chain. If it were not for work related events here, I would NEVER stay here.
Prices at their in-​building cafes and such are also San Fran Fabulous.

Picked this hotel for our pre and post –civil ceremony stay. This was a week prior to the Super Bowl so everything was decorated for that so it was festive. The lobby is very nice with a lot of seating and couches for guests to lounge around or to grab something to drink.
Our room was a good sized room with a view of the pool located on the 19^th floor. The hotel is really big so it takes a while to get to our room. The room was nice and modern but the restroom needed a lot of work. First off the bathroom was really small with the counter top and sink above the toilet. Not much room to place your toiletries. The door was this sliding door that wasn’t easy to use and half the time left a small gap — so not much for privacy. The towel rack was falling off too. Overall, I expected much better seeing how much we were paying.
The nice thing was that we can control the temperature level exactly in our room. Also the location was very nice. We had a bell boy help us with our luggage when we checked out. He was very fast and efficient.
Overall, we enjoyed our stay but not sure if we would choose to stay here again in the future.

Rude staff at bell desk.
I travel regularly for work and think maybe the general area of this hotel has rubbed off on the staff.
The food is priced typically for SF and generally good from a catering perspective.
Rooms are what you would expect from Hilton, not recently refreshed but fine.

Hotel is great, room service is awful.
I am here for business for 11 nights. The hotel and rooms are fantastic, FedEx office is efficient and helpful, room service is disappointing; very limited menu and the food was absolutely awful.
Fortunately, there are a ton of great restaurants nearby. It is more time consuming to get out for a meal, when I have to get work done though.
Overall, great hotel just don’t plan to eat in.
Tip: There is a much less expensive garage a couple of blocks away (Ellis-O’Farrell Garage).

Nice clean big rooms. Bathroom was small but we managed. Lobby was always busy but clean. Café had lots of healthy options for breakfast and lunch and snack. Pool area was basic but nice. Gym was spacious lots of newer equipment

And your waiter on the top
Floor restaurant was the best waiter we ever experience. Everyone was so nice and we could not ask for better service and cleaner place so we are coming back next year.

Do not park here, there’s cheaper parking across the street. You can’t help but feel that you are being robbed by staying here. a brewed coffee costs $ 4 at the lobby. Some parts of the hotel is old, currently going thru renovations. The first room had peeling wall paper and musky and cigarette smell. had to transfer rooms twice.
The other Room is so tiny, 200 square feet with double beds, very very small bathroom. thank god we got transferred to a better room. at least the front desk person is friendly and understanding.
However, no refrigerator in the room. We were told there’s a wait list. My son needs his milk so we have to buy one everyday as it goes bad even if you put it in a bucket with ice. Middle of the night we had to go find an open store to buy one. No consideration. DO NOT STAY IN THIS HOTEL. Stay at a Marriott where you can never go wrong.

If you happen to enjoy seeing people urinate, defecate (or both!), or if you just like being harassed incessantly by the local homeless population who need another pint of whiskey, this hotel is in a great location. Though I enjoyed my stay while INSIDE the hotel (the staff all seemed stressed out and fatigued), it wasn’t worth putting up with the gross environment outside.

I’ve made it a habit to come to San Francisco at least twice a year for the past 3 years. The last two visits I’ve stayed here.
Location is great. However it is pricey, I was offered a renovated room with an awesome view. $$$ is right. I don’t think it’s worth it if they can’t even offer free wifi.
Place was clean and spacious but I feel like they are starting to lose touch with their customer service. It was very difficult to get a hold of someone to help with our luggage and also to adjust the heater in our room.
Overall I think the most noticeable upside to this is that there is a Starbucks inside and the location.

cons:
–this is on the edge of union square… be aware.
–no one helped with luggage upon arrival.
–I was made to feel like I had to negotiate to get a good room at check in.
–it’s obvious that Hilton only caters to Hilton honors members and only puts up with non members or low points members.
–old hotel, please update the lobby and hallways.
–shallow closet… you can’t close the sliding door when you hang a coat on a hangers.
–over priced café/​shop at lobby… $ 3 for a can of Diet Coke???
pros:
–good valet staff, although it’s a bit of s distance to get to them.
–car rentals to choose from directly across the street.
–a lot of smokers congregate directly outside of main entrance toward union square.
overall: I am a Hilton honors member but with low points. I don’t think Hilton wants to cater to me or someone like me. this stay at this Hilton solidified that. why support a
business who doesn’t want you.

Gave it 3 stars for the location. The location was like the only saving grace of this place. Located in the mist of Union Square, it was easy to get everywhere downtown SF. If you want to go to inner richmond or sunset… you will need a car but there’s plenty of zipcar places.
It is average inside– kind of old. Service was friendly but I don’t think they have enough people working. When I came there were only 2 people at the front desk and a mini line. It is a huge hotel and can be overwhelming when you walk in. I got super confused and thought I was in grand central for a second. There’s a bar in the middle when you walk in surrounded by tons of chairs and seats. The front desk is behind this space. There’s some food on the left side as you walk in– overpriced hotel food– average.
If you want a convenient location and have never been to SF before. this is decent for the price.

My family stayed here between Christmas and New Year’s, four of us sharing a double queen room. We are Hilton Honors members, and we appreciated the separate line at registration. The registration staff were friendly and efficient. As other reviewers have mentioned, it is a HUGE hotel. The valet service when we arrived in the garage was wonderful! The gentleman helped us with our luggage and kindly described how to enter the building. Once inside the building, however, finding the registration desk was a feat unto itself! Someone commented that a map when registering would have been a nice touch– perhaps it should be provided by the valet! We opted for the parking and wifi package, which brought down the parking fee a bit, but parking in the city is expensive– period. So any reduction in cost helps.
When we finally found our room, the luggage was brought up promptly. Loved having the Illy café in the lobby. They had a nice selection of breakfast foods and a small area to sit (which was packed in the morning). We also went up to the Cityscapes Bar both nights we were there. The views are stunning, service was excellent, and we totally enjoyed our experience up there.
Overall, we had a good stay. The main quality that made it «A-​OK»? Location, location, location.

This review is for the weekend of 12÷4−12÷6÷15. I wanted to state that as we are Hilton Honors customers mainly because of this hotel and we have been coming here whenever we come down to San Francisco (for about 5 years & btw 3 – 7 visits a year). So, this weekend in particular is bc of this review.
Upon checking in the Registration help named Ben was instantly unprofessional. We confirmed, with him repeating, «you have connecting rooms». This was one of the more important amenities for us as we were traveling with our child and her grandmother. Shortly after, Ben with help from another Registration staff member, found no rooms as requested. After awhile we ended up with 2 rooms, same floor, 2 doors away. Fine. We took our keys and headed up to our rooms.
We went to our rooms and decided to relax while we wait for our luggage to come in. After 20 mins we decide to call downstairs looking for our luggage. We then are told that we did not turn in our luggage ticket (which we did but Ben was so frazzled he lost it after all the miscommunication at registration). My partner decides to retreive the luggage himself so he goes to speak with Ben but because Ben lost the ticket there was none around of course. So, after going back and forth with Ben about the missing ticket and luggage, instead of helping to locate the actual luggage Ben rudely suggests: «If you are unhappy then you can just go to another hotel.» Mind you we were having a problem with our reservations, reserving 2 rooms, and traveling with a senior and a baby. How could he tell us to go to another hotel? Unprofessional! After almost 2 hours we finally get our luggage and finally get some dinner. We do want to mention the manager Brett who tried wholeheartedly to make us happy after the series of unprofessional events… Thank you.
Day 2 started off pretty well until in the afternoon when we went to the lobby to get an extra key. We went to the Hilton Honors line and it took so long to even get to the desk that we hopped out of honors line and into the regular line which only took a few mins but in Honors we stood there for at least 20 mins. Later that evening we were going out to a concert and called downstairs to get the car from valet. No one was answering at valet so we called front desk and they said that no one is answering (duh) and its basically out of their hands that valet isnt there because valet is a private company not with Hilton. Its just baffling how unprofessional and unaccommodating the Front desk staff has been.
Pros: Very close to shopping
Nice sized rooms
Huge balconies
Service staff (room service, maids, etc)
were way more friendly and courteous
Cons: Ben at Registration
Shower was clogged up a bit
Unfriendliness/​unprofessionalism from
front desk

I decided to stay here for thanksgiving weekend cause I knew it was walking distance to the tree lighting in union square. This place was about one block away from Macy’s. Its actually a pretty good locations for all you shoppers.
I ended up arriving at 10 am on a Friday. I was able to check in and also got an upgrade to a better room. How awesome is that. Makes me love coming to San Francisco even more. The room was more modern which I love. The bed were pretty comfortable and didn’t really have much problems.
The located is great. We were walking distance to everything. The people in valet were super slow but really nice.
Overall, I think I would stay here again.

We booked two rooms here for four nights. They were having a good sale so we booked 2 renovated rooms for 181 a night that includes free continental breakfast. For this area that is a really great deal. We are traveling as 3 adults and 4 children so we requested 2 rooms on the same floor. They upgraded 1 of the rooms and put us on the 17^th floor. (We are diamond at Hilton which didn’t seem to help that much they seemed happy to try to upgrade when possible) may have gotten a better upgrade if we didn’t need the rooms on the same floor. The smaller room is small — 2 double beds — but frankly a lot of the rooms in San Francisco at 5x the price are about the same size even if nicer quality. The upgraded room has a separate living room and for the price is an incredible deal/​room.
Problems:
The line to check in was long and slow — I wish that since we had the app we could just get the upgrade and pick up keys
The valet parking is great to have but its in the back of the hotel — keep this in mind if you are using valet parking — I do wish they would let you check in in front and then drive the car around for you
The continental breakfast was great and when you factor that in the price of the room was pretty surprising deal. And kids are only 7 dollars if you have more kids than vouchers
The hotel is a good location but not the cleanest and nicest area. But a quick walk to areas where you want to be in San Francisco.
Haven’t tried the pool yet — hoping to do that today
The Lobby has a modern feel and they have a great lobby café/​sandwich/​beer wine place to purchase food, etc.
Great views from the bar on top

The Hilton Union Square is a huge hotel. Bring comfy shoes to get around (I learned the hard way).
My recent stay was for a company convention and I was surprised by the cleanliness of their guest rooms and meeting space. I was in Tower 1 and my room was pretty small; but well-​kept. It was modern with upgraded amenities. Their lobby was under construction during my stay; but I hear they are building a bar to be the center attraction.
Within the hotel you’ll find an Illy’s coffee shop, FedEx Office, gift shop, Urban Tavern and Cityscape restaurants. It’s also a few steps away from Union Square, the Powell Street cable cars, San Francisco Centre mall, Ruby Skye night club, and many notable restaurants.
Not a bad place to stay (just don’t go walking around the neighborhood past midnight).

Avoid at all costs… this place is awful!
I’ve stayed at the Hilton near Financial District a few times and it is one of my favorite hotels for the price in San Francisco. Unfortunately, it was booked, and being a HHonors member and loyalist, I came to this location.
Normally, when I check into a Hilton property — no matter which one — I get greeted with «thank you for being a Hilton Honors member», «here’s your free water bottles», here’s where everything you need for your stay is located in our hotel”, etc.
Here… I got greeted with (and I’m not exaggerating at all here): «Name… «Credit card». Then I was told my room number. I asked «where is tower 2?» and the response was a nod in a general direction. Are you kidding me!!! Normally, for a hotel that size, I would expect a map with the layout. I would expect being told from when to when breakfast is being served and where. This was a joke! No concept of customer service.
The room looks like it hasn’t been touched to renovate since the early 90s. The décor is beyond dated. The mattress was incredibly uncomfortable. The room was clean, though, for the most part.
House keeping decided to have a rather loud discussion in the hallway at 7:30am to a point where I poked my head out the door to see what was going on. Seriously?!
Housekeeping never wiped down my bathroom counters in the 3 nights I stayed here. I really don’t think they did anything besides make the bed.
It’s bad enough that this hotel is horribly dated and I get that they are trying to renovate to fix this, but the complete lack of customer service /​customer focus is just simply unacceptable in this day and age when there are hundreds of hotels to choose from in a 2 mile radius.
To pay over $ 300 a night for this is infuriating!

The Hilton Union Square is pretty much par for the course. I wouldn’t say that this location is great for a vacationer but it is actually good for someone who is on business travel. I have been to this particular Hilton a couple of times and for some reason it is always under construction, continuous improvement I suppose… Nevertheless, this place is massive, service is decent and the parking situation pretty much sucks. There is a strong probability that they will attempt to up sell you to a higher room, but just hold tight and tell them you want a view. The rooms with views have a nice bay view or golden gate city view which is pretty cool to wake up to. The rooms are nicely done and the beds are fairly comfortable. Overall, not my first choice to stay in SF (prefer JW or Fairmont), but if on business, this is not a bad place to stay.
Pros–
Proximity to Union Square
Service
Room modernization
Bathroom size
Amenities
Free wifi and breakfast to hhonors members
Business travelers
Cons–
Crowds
Always under construction
Homeless all around outside
Parking is terrible and valet is expensive approx ~$ 55

I recently stayed here for six nights for work conference and it definitely does not live up to the Hilton standards.
The area is more Tenderloin than Union Square and can be a little iffy at night.
They don’t offer a concierge level for Hilton Honors but do provide breakfast coupons for a beverage, pastry and piece of fruit at the lobby café or for use towards the breakfast buffet at Cityscape (regular price is $ 34 but $ 9.99 with the coupon — barely worth the discounted price!).
I stayed in a renovated room in Tower 1 on the 15^th floor. It was extremely noisy — to the point where I could here voices outside at the street level.
Luckily the room had two double beds because the duvet cover on one bed was filthy which they finally changed on the 3^rd day although the replacement wasn’t much better.
The layout of the hotel takes a couple days to master.
The workout room is located on the lower level and features relatively new equipment, but it was crowded, hot and smelled — not big enough for a hotel this size.
There are much better (and more cost effective) places to stay!

Wow it is expensive to stay in SF. The rooms are on the older side and probably needs a major update. My friend paid $$ 350 a night for a low floor no view double bed room.
The overall hotel is fine. I came for a conference and the place is fine although kind of a nightmare to navigate. It’s very easy to get disoriented.

Good hotel, a little dated but they are renovating some areas. Great central location, close to everything in San Francisco.
I’ve stayed at Hiltons exclusively for years and like all Hiltons they’ve downgraded their amenities. There is no executive lounge for Diamond Honors members and they give you a small bottle of water as a thank you. This is the reason for the 4 star review.
On the positive side the staff were all helpful and the registration clerk upgraded me to a cabana room which was very nice.
The bathroom here is tiny. There is only room for one person at a time to get ready. The bathroom is shower only, no tub.
Parking is outrageously expensive if you use the garage, $ 55 + $ 7 tax
A good place to stay but be prepared to shell out a lot for the experience!

Okay let’s talk about this. I am NOT A hotel kind of girl.
People who stay in hotels aren’t creative. To me, they’re uninspired people who can’t think outside the box. Hotels are generic and stuffy, crowded and cliché.
Why not a bed and breakfast? Something else? Anything else?
But we wanted to be in the middle of the action, not too far from a conference, and within walking distance of the metro (cause you know my weird ass loves metro)…so goodbye to being creative and thinking outside the box. Maybe next time.
But Hilton Union Square, you expensive ass hotel, I loved you.
The incredible service from these guys deserves a segment on Good Morning America. The concierge deserves some kind of hospitality award from Barack Obama. With a conference and thousands of people in and out of this shit every second of every hour of every day, and to STILL treat every single person as if they were a king or queen… to STILL treat every person as if they were the only person in the entire hotel… that shit deserves an award! Plus they have these hydration stations that filter/​fill up your water bottles for you, so you can drink clean water without wasting plastic bottles. And the gym was immaculate… plenty of workout equipment and nothing was broken. And the elevators were so so so fast going up and down all 40?/50? Floors day in and day out. Never once breaking down. Those elevators were dedicated.
And dude… what a killer view of the city. The room was a bit smaller than I’d liked for it to be, but we were hardly in it. Didn’t matter… The money we dropped was worth it. I’ll be back. Screw creativity. Time for that city grind. We outchea.
(Happy Birthday, Keila!)

Absoluter Massentourismus! Man wird vom Service nur wie Vieh von a nach b geschickt. Worst Hotel in the USA i had during my trip the last 3 weeks!
Fazit:
Service mies!
Empfang unfreundlich.
Überfüllt (langes warten beim Frühstück vor allem sonntags) dafür reichlich gute Auswahl
Zimmer zum Teil abgewohnt
Betten bequem und roomservice good.
Auf jeden Fall kein 4 Sterne Hotel! Nie wieder Hilton!

Strictly for my experience at the Ballroom «Continental.»
Was here for an Asian American event last night.
Prior to arrival, all the tables were setup already. I realized that they put all the salads, desserts, and water on the table already. How long have they been on the table? I find this kind of disgusting since 500 – 600 guest walking around trying to find their table. Dust particles and germs are floating in the air. Nothing was covered.
Main entrée was served cold. Beef spareribs were done nicely. Scallops were cold on the inside.
Servers were rude. They were pushing our chairs to walk around (ballrooms were packed and probably exceeded maximum capacity). Forks and knives were thrown on the plates while they were taking stuff away.
By the way, park somewhere else. They charge $ 12/​hr. You can find parking for $ 8/​hr acrodd the street from the main entrance. Or you can park on union square from 6pm-​midnight for $ 2.50/hr. Shop around.
Thanks Perez.

Chambre très bien si n’est la deco qui est standard
Salle de fitness parfaite
Et petit dej gargantuesque
Position dans la ville au top et service du personnel au mieux
Rien a redire
Par contre pas de machine a enlever le décalage horaire et ca c’est bien dommage :-)

Grand hôtel bien placé dans San-​FrancIsco… Mais dans cette «catégorie» il y a nettement mieux !
Cet Hilton est assez «impersonnel» avec sa décoration dépassée et d’un goût qui date des années 80 ou 90… Et encore c’est disons limite à refaire…
Si vous désirez séjourner sur SFO pour 2 ou 3 jours c’est acceptable mais au delà je vous conseil d’aller voir ailleurs car je trouve les tarifs excessifs par rapport au confort tout juste acceptable… Préférez une chaîné hôtelière Européenne nettement au dessus pour les mêmes tarifs…
Les standards Made in USA né sont réellement pas une référence en terme de confort et d’élégance concernant leurs hôtels… C’est d’ailleurs malheureusement aussi le cas dans de nombreux domaines… Voitures, restaurants, compagnies aériennes, chaînes de vêtements, alimentation, etc, etc, souvent de piètre qualité … :-(

Unser ursprünglich gebuchtes Zimmer (265 USD/​Nacht) war eine absolute Katastrophe. Lampen deffekt, Schubfach kaputt (ließ sich nicht mehr schließen und sprang immer auf), Tapeten lösten sich von der Wand, dreckige Vorhänge,…um nur einige «Schwachstellen» zu nennen. Das Zimmer lag im Tower 3, Etage 11. Leider konnten wir aufgrund einer Konferenz nicht auf ein anderes Zimmer umbuchen, da das Hotel komplett ausgebucht war. Nach der ersten. Nacht konnten wir in ein Zimmer auf der 18ten Etage umziehen. Das neue Zimmer war angeblich auf dem Executive-​Floor, was ok war, aber nicht dass, was man unter Executive versteht.
PRO:
— bequemes Bett
— netter Service
— Kaffeemaschine mit Kaffee und Tee auf dem Zimmer
— Crushed Ice Maschine auf dem Gang
— Lage
KONTRA:
— Hotel generell sehr abgewohnt
— Parken sehr teuer (für Gäste 47 USD/​24 h zzgl. Tax)
— Wifi nur in der Lobby kostenlos (und langsam)
— kein Frühstücksangebot bzw. «nur» das vom Starbucks im Haus
— Lobby wie eine Abflughalle (laut und hecktisch)…fehlte nur noch der Sicherheitscheck ;-)