Ace Hardware

I’m a frequent customer of this store because it’s so conveniently located close to my office and most importantly, has excellent customer service. They’re knowledgeable and are always ready to answer my random home improvement questions, and whatever they don’t have in stock can always be shipped to their store in a day or so.

Very impressed with how courteous, friendly and professional the staff are there. I have only gone there once and just returned, but it is worth writing about. I brought in four keys for three sets of copies. When the keymaker was done, he came over and demonstrated how two of my keys were identical. Nice catch! Plus, he merely made three sets of 3s and then gave me a refund for the key I didn’t need copying.

It’s $ 2.49/key now plus tax. Service was great. Store is very organized and clean. Very nicely located between Montgomery and Embarcadero BART.

For a downton FiDi hardware store it had everything we were looking for. Nothing special, but no complaints either! I’m sure I’ll be back.

A hardware store in the middle of the financial district in of one of the most real estate expensive cities in the world. How is this possible? I have no idea, I am just so glad its here. They have lots of useful stuff and the staff are very friendly and helpful.

Just came here for keys but the staff was so friendly I just had to write a quick review. In the middle of downtown but I suddenly felt like I was in my small hometown hardware store. Quick stop to get keys made.

Been to Ace Hardware a couple of times to get duplicate keys cut
Each time, it took mere minutes. They’re cool w/​you waiting or leaving & coming back — whatever is more convenient for you. We chose to wait & were out in a jiffy
Best part is if the keys do not work for whatever reason, they will recut them for free
And to that I say it doesn’t get any better

Love having this awesome hardware store located so close to the office. I shop at this Ace when I need tools or box cutters for work in a pinch and can’t wait for a vendor order. It’s not a large store by any means but they always have what I’m looking for. Recently I went in to inquire about some pest control (ick!). I was helped by Maria who was so patient with me and all my questions, very helpful and friendly. When she couldn’t answer my question about a particular product, she got on the phone to contact the vendor so I could get the right answer. The vendor helped us right away. All for lil ol me! I felt special :) I’ll be seeing them again really soon whether for work tools and supplies or personal shopping since they carry Mrs. Meyer’s products which are my faaaaave! No complaints about Ace here.

I am the chief engineer of a couple of commercial properties in the financial district. Let me just say, that when you’re main customer base consists of guys like me, you better be on top of your game.
The staff of this store consistently exceeds the mark for both friendliness, and knowledge of their products, with an amazing selection crammed into such a small little place.
Only bummer is they’re not open on the weekends. But then, this is the financial district after all, and nothing is open on the weekends. Ever.

I don’t understand this particular location. I work in the area, it is the only Ace that is close by, and they close at 530? When everyone is getting off work? It would be nice to be able to get my hardware supplies after work, guess I’ll have to go downtown and out of my way. Thanks for being inconvenient.

Why does it cost so much to get keys made? $ 2.49 each for your regular household key. Staff is friendly, wait is 10 min (why can’t you make it NOW, no one is there?). Plenty of other places you can take your keys to get copied cheaper.

When you need hardware like a hammers to deal with windows 8 laptops!

Wow, super friendly great service here. I walked in, looking lost as usual, headed towards the counter and asked for key service. The nice gentleman asked me for my name and told me it would take appx. 10 mins. Nice to know! I browsed around and killed time and the keys were done in less than the 10 mins he told me. Nice! 4 keys came out to about $ 10.

This Ace truly has everything you could need. Also the women who work her are incredibly helpful and patient but don’t bug you all the time.
Great spot for getting keys made, paint, random office repair items and the goods for bigger jobs.

Super friendly service. Such a contrast to the larger chain home improvement/​hardware stores. This place is easy to navigate and get what you are looking for as people are sooo willing to help you out. Also, they offered me alternative solutions to cut price. What store does that anymore?
Love this neighborhood store!

Weird location but glad they were here, little pricey but when you need it and your downtown this is the place to go. They have free pop corn too!
Not the selection as the big stores but will do in a pinch. The service is great and looks like they have had the employee’s here for sometime

I came in today at what I hoped was the post-​lunch time around 1:15 to get 2 keys made. (Thank you fellow Unilocalers for helping me find this place because a hardware store in the FiDi? I wouldn’t have known it existed!) Unfortunately, it seems every one else had the same idea and they told me it would be about 15 minutes. The woman at the counter was not nearly as friendly as everyone said, in fact, I thought she was pretty rude, which is the only reason I subtracted a star. But I mean, at the end of the day they are keys and if they work that’s what I came in for, not to chit chat.
I went out to pick up something to eat and came back what I guess to be about 10 minutes later. There was a young guy this time who was extremely friendly and asked if I needed help finding anything. I didn’t, so I just wandered the store until they yelled that my keys were ready.
The keys were $ 2 each which is more than I’m used to paying, but less than that key place on Stevenson.

I found real stainless steel solar path lights here for $ 2.99/ea. These are the same price as Target’s cheap dinky ones. The clerk who rang me up swore that it lasts a long time. We’ll see. However I do have to say their solar lights are cheaper than Walgreen’s.
Friendly service. It’s no wonder why they are still in business!

I always have such a pleasant experience when I come to this store. They have the best customer service I’ve ever experienced at a hardware store (I’m talking to YOU, Home Depot and Lowes! Tisk, tisk).
The moment I walk in, I’m immediately greeted and asked if I need help finding something. So I’m usually able to get in and out of there in 5 minutes because they’re so helpful that I don’t waste time searching the aisles. They’re a smaller store but they carry alot of the more common items you might need. For example, I’ve gone in for light bulbs, plastic zip ties, and to get spare keys made. Just random stuff.
It’s so convenient to have a place like this downtown. It cuts down on my after-​work errand running time :)

I never would have expected to have such a pleasant shopping experience at Ace Hardware! First, when I asked if Ruggles (my dog) could come in, the immediate response was «of course!!!» Next, when I asked where to find paint brushes, the friendly cashier directed me straight too them. On my way to the paint brushes, I noticed that the store was so clean and well-​organized! It almost didn’t feel like a hardware store… you almost could have eaten off of those clean floors! Well, Ruggles would have liked to anyway…
As I walked to the counter with my paint brushes and what I thought was painter’s tape (hey, it was in the paint brush aisle!), everyone pet and oohed and aahed at Ruggles. He loves when he elicits that response! When I asked if I’d picked up the correct tape, the cashier politely directed me to the blue painter’s tape in another aisle.
Then, she rang me up and encouraged Ruggles to jump up on the counter so she could pet him and say good-​bye. Then she let us know that he was more than welcome to come back any time!