Mak Cleaners

STAY AWAY! they ruined my designer shirt. All they had to do was clean it. I got it back missing a button and smelling weird. On the top of that, horrible customer service.

During a normal launder, they ripped one of my shirts and didn’t notify me. When I went to wear it a couple weeks later and found the huge tear, I brought it in. The woman said things like «well I don’t know if this was us» and «I can’t be sure we did this» and basically said four or five different ways of either trying to get out of it or that I was lying.
Probably the worst customer service I’ve had in over a year. The $ 3 per shirt fee was enough, but telling me I’m lying about you ripping my shirt? Done.

No complaints here. Dropped off a few shirts and a suit for dry cleaning… picked them up a couple days later. Prices in line with other dry cleaners in the area, staff was friendly and everything came back in great shape.

Michael is such a down to earth kinda guy. Very genuine and honest. A must go for all your dry cleaning needs. Can’t wait for the new location to open up.

We have been using Mak for our cleaning for several months now.
The Good:
Clothes were cleaned and always on-​time. Only had one occasion where a stain did not come out on the first try.
The Bad:
A couple months ago we noticed the amount charged to our card seemed higher than it should have been. We got busy and did not look into it any further and forgot about it. Last month we noticed the charge was 4x higher than it should have been! At this point we knew something was up, we pulled our receipts and confirmed we had been overcharged by over $ 100 the past two months. It took 8 phone calls and over two weeks to finally get a refund, during those two weeks the customer service was outright bad. Not returning calls, accusing us of doing our math wrong, false promises of a manager calling back etc. Finally a manager did call and did apologize and at the end of the day we are glad we finally got our refund.
The whole situation doesn’t not smell right and felt like someone was trying to pull a fast one on us. We will never come back to this establishment, there are plenty of choices for dry cleaners.

*****CAUTION!*****
ENTER AT YOUR OWN RISK! You have been warned…
They are getting one star only because we can’t give negative stars!
HOW ARE THEY EVEN IN BUSINESS???
I came here needing a verrrrry simple pant hem done on a pair or gym pants. I am 5’0″ tall and I pretty much need 100% of all my pants hemmed so, to say that I have had some experience in the area is an understatement.
I dropped two pair or pants off on Thursday. I was told they would be ready five days later, on Tuesday by 1:00 pm. That seemed a long time for such a simple hem but since they were not being done on the premises, I decided I could wait.
I was busy on Tuesday so I went in on Wednesday to pick them up. They only had ONE pair. The other one wouldn’t arrive until the next day, Thursday. OK. I asked them to call me when they arrive. They never called me. I went to pick them up anyway around 5 pm.
I got home and held them up and they looked strange so I tried them on.
My reaction when I looked in the mirror… (gasp!) OH. MY. GOD.
They were insanely crooked and uneven, they were folded at the bottom like a taco so there is this big empty «space» at the bottom that could seemingly hold water like a reservoir (or a taco) and… they used FUSCHIA THREAD on solid black pants! WTF???
The cuts on the hem on the inside were, how can I describe it… so crooked like nothing I have ever seen and there were still chalk marks left on the inside. I just couldn’t believe what I was seeing. I was seriously just staring at them wondering if what I was really looking at was for real.
*SEE ATTACHED PHOTOS which were taken AFTER they were «fixed»! Yikes!
Within 30 minutes I was back at the cleaners and explained my utter shock at the hem and the cost ($ 14 ea.) which took an entire week and looked like it was a preschool craft class that had done the work.
Again, I was told they would call me the next day when my pants arrived. Again, they never called me. I picked them up anyway and they still look like crap. BUT… I took them and left as quickly as I could. At this point, after two tries to do a simple hem and they still can’t get it right, there is no way they will ever learn how to sew.
After wearing them TWO times lounging in my home, the hem has come completely unraveled!!! WTF?!
Take your clothes and run as fast as you can to any other dry cleaner in town!
YOU HAVE BEEN WARNED! BEWARE!!!

I have been without a means to laundry so had to rely on MAK to wash some of my undergarments. They were returned to me tangled together in a ball, still damp and in a plastic bag. Very disappointed with the lack of care given to my clothing. I have spoken with their management who stated next time they would «make sure it gets back to you as you want it to be». So I guess if you send them your clothing, make sure you tell them you prefer it dry and folded.

Complete fail.
I went to this place because it advertised itself as ‘expert alterations’. I dilemma was a cashmere sweater with a small hole in it due to a thread that had been broken. I basically needed someone to so the loops together to prevent them from further pulling.
I was told by the girl at the counter that what the tailor would do is simply zigzag over the entire hole with a sewing machine and that it would not look like the rest of the sweater.
To do this on a cashmere sweater would be completely unacceptable and anyone that knows anything about sewing would know that a child could do that reparation and would not require an «expert».
The thing that got me fuming was the fact that the counter girl kept pulling it at the hole and picking at it! Why would you do that if you knew a sweater was already pulling?!
I wasted a trip down to this place. Took my sweater and left. Won’t be back. Too bad because I live downtown now and needed a tailor down here.

They have a tendency to have certain items that don’t come back. It is kind of annoying to pick up an order and they tell you «there is an item that did not come back, and we will call you» and then never actually call you.
Their prices are a bit high, and I would expect to get great service.
I bring orders of 30 pieces at a time, and would hope that volume and repeat business, plus the fact I live next door would have them act like they care. Nope!

DON’T WASTE YOUR MONEY HERE!!! Overpaid to get a suit tailored and with the price I expected the alterations to be great. First of all, they did not measure when we took the suit in so that should have been my first red flag. After wearing the suit for two weeks the hem is falling out on the pants AND jacket sleeves. Yesterday the side of the pant seam was split about 6 inches! The material they used is extremely cheap as well. Cannot believe what a horrible job of alterations they did! So sad because this place is right around the corner from me but it is such a waste of money!!! Don’t waste your money here it will fall apart!!!

My frustration with this business knows no bounds.
I am told that my dress will be ready on Friday. I go in Friday to pick up my dress for a navy ball that night and THEY DO NOT HAVE THE DRESS. The woman working calls the location where the clothes are dry cleaned (Poway) and no one answers. She then calls her boss and speaks with him. She tells me that her boss is on his way to the Poway cleaning location to retrieve the dress and drive it downtown. I ask her how long the drive will take (5:30pm on a Friday) and she says 15 minutes. Everyone knows it takes longer than 15 minutes to drive from Poway to downtown even WITHOUT Friday traffic. By the way, she did not apologize for the mishap… while I was silently freaking out because I did not have another dress appropriate for a ball.
I NEVER receive a call or the dress on Friday. I call the business Saturday morning to pick up my dress. THEY STILL DO NOT HAVE MY DRESS. After talking to the manager, he explains that they found the dress in another patron’s dry cleaning bag and it will be downtown for pickup in the early afternoon. So, I finally pick it up and inspect the dress. THERE WERE STILL STAINS! I ask the woman to give me the manager’s number. She refuses but says she can call him and I can talk to him on the store phone. I tell him that the dress was never dry cleaned and he says that it was dry cleaned… twice. I don’t understand how this is possible. I tell him that I want to speak with him in person to show him the dress and he says that he can meet with me on Monday.
The manager tells me that he will call me on Monday to figure out a time to meet. It is currently Wednesday and I have not received a call. Thumbs way down. I will never go here again and will tell everyone I know not to use this business. Disappointed and frustrated.

Do not take your clothes here. The first time I brought them my clothing here to be dry cleaned they were returned with the same stain I had brought them in with… and for the price they charged it is unbelievable. I thought ok well I’ll give them one more try. I am sorry I went back there. Not only did my clothing have the same marks as when I dropped them off but the customer service is awful.

Jessica is great! My go to place in east village for dry cleaning and pesky heel repairs,

Great for pressing shirts, bad for stain removal and horrible for getting shoes polished. They look the same as when I dropped them off, only my wallet is a lot lighter now!

I bring my dry cleaning here usually. They also do shoe repair, so I asked the owner if I can bring my shoes if they will be able to fix it after looking at it. He responded by saying that his shoe guy contracts with Nordstrom and he can do anything. So I brought my shoes, which had chrome gold wedge and there was a small scratch that I wanted to repair. Come to find out later that they don’t carry metallic gold paint. I’m sorry but if you work for Nordstrom, you should have every paint or know where to get it. They tell me that I can put nail polish on it or go get acrylic metallic paint. I consulted with two other shoe places and they said it would not make sense to put acrylic since it will come off when they rub together. Another shoe repairman told me to buy chrome gold wheel paint from pep boys and paint over the scratch since it’s a small scratch. So I went to get my shoes back, and the MAK shoe repairmen had peeled off chunk of the gold from the wedge and now I cannot even cover it with a little paint without making it look ugly! I would NOT recommend this place for shoe repair because they promised me nothing will be touched until I told them to start repair. Very disappointed and I cannot find these shoes anywhere anymore, and they are a pricey pair.

DO NOT TAKE YOUR HATS TO THIS PLACE!!! This place ruined 2 of my favorite hats, they first charged me $ 14.00 to dry clean a snap back. Then shrank both of them substantially, sure its just a hat but if you collect hats you would understand that you can’t ever find a particular hat again and they aren’t cheap. When asked for a refund i was denied and only offered store credit? Seriously? Why would i ever come back to this place again. 7^th Ave Cleaners is cheaper and way better service. Don’t waste your time here. if i could give this place no star i would have.

I took my beautiful turquoise silk cocktail dress to be cleaned here. HUGE MISTAKE. It came back with weird imprints all over it, like someone walked all over it with heels on. It’s completely ruined now! It even had a tag on it showing it got sent back to the plant for pressing again. I know it didn’t have the marks when I dropped it off, because I looked over the entire dress with the spot tape to make sure everything got cleaned properly and there were no marks then. Definitely not returning.

I come to Mak mostly to have my high heels repaired. For a cool $ 15, you can have new heel posts put on high heels which extends their life and puts a new spring into your step. I have brought many shoes here, high end to low end, from Nine West to my most recent repair of my favorite Louboutins. They always do a great job and I get my shoes back in less than a couple of days. They have work friendly hours and I can usually drop my stuff off on my way to work and pick up on my way home.
I have also had clothing altered here which is convenient since it’s close to my house.
The only reason I give Mak 3 stars is because it seems a bit pricey. I get a discount as part of my local gym but I still feel that paying $ 8 to clean a jacket is a bit much. Maybe that’s just me.
All in all, it’s good little dry cleaner that is a one stop shop for all of your apparel and footwear maintence needs.

Mak Cleaners on Market Street has really redeemed itself with me since a recent «mishap» with a comforter. I am hoping that everyone in the East Village area looking for a dry cleaner will read this and give Mak a chance.
I think that reviews for any/​all dry cleaners are highly charged with emotions! Understandably, people are commonly writing about their very personal experiences with their very personal items. I honestly do not think that I could choose to GO TO or NOT GO TO a dry cleaner based on glowing or scathing reviews because bad things happening are sort of flukes and they certainly don’t happen all of the time to everybody or every dry cleaner would go out of business! Over the years, my most horrific dry cleaning incidents concerned designer clothing with specific dry cleaning instructions and those incidents happened at «high end» dry cleaners and they were quick to demand original sales receipts and become defensive and borderline combative.
I had been doing business at this Mak Cleaners for YEARS! I have cats so I always buy two comforters for my master bedroom so one is always getting dry cleaned and one is home with me. I would say that I have been through four different sets of 2 comforters with this Mak Cleaners. They never even chastise me for how long I leave my ready-​to-​pick-​up comforter as I sometimes leave it there for «storage» during the two weeks I am using the alternative comforter.
My most recent comforters are Kate Spade Garden Grove and they are brightly hued and interspersed within the vivid colors are huge white flowers. For some reason, one of the two Kate Spade GG’s was accidentally washed instead of dry cleaned. We knew immediately when we unraveled it from the plastic carrying case that the white flowers were pink and I also knew that the damage was most probably permanent. We took it straight back and we were told that the owner would call us.
Michael, the owner of this Mak Cleaners, contacted me immediately and said that he knew me and my comforters and my business history and he apologized profusely and he said that he did not know what the probability of success was but that they would attempt to reverse the stains on the white flowers. He immediately began the discussion of replacement and I explained that it was a Kate Spade pattern from last year from Bed Bath & Beyond and that I had already located a replacement on eBay for half the original price tag.
I held tight and heard back from Michael that the stains could not be reversed and to go ahead and purchase the replacement. At my request, he donated the damaged comforter to Father Joe’s for me and credited my account for the agreed upon price — a happy medium between the original price and the new lower price from eBay. This was my idea and I was thrilled to have this issue settled.
I feel that throwing a temper tantrum would have been a disservice to ME! They do an excellent job with all of our clothing — all of my fancy jeans with crystals and beads and my scarves with dangling embellishments and literally all of our dry cleaning for years and years. My point is that sooner or later, something just may go wrong at a dry cleaner and how the dry cleaner responds is what should matter most.
I actually do not know or care if they are moderately priced or priced higher than other dry cleaners. They seem pretty busy to me so the prices must be fair. They are the most convenient people for us to use because my veterinarian is next door and we are there buying pet food every week so geographically it is a luxury to park at one meter and have two tasks completed!
The real bottom line is that they offer next-​day service for a nominal fee, I like the way my things smell (or DON’T SMELL) when I get them home and they fixed a huge problem for me. Their staff is always kind and efficient and more than happy to provide detailed drop-​off receipts for crazy peeps like me who are hyper-​sensitive about their belongings!

I ALWAYS CHECK THE BUTTONS
I’ve had some bad experiences with cleaners tearing the buttons on my suits.
(25 seconds in)
So after I get my suits back from Mak’s, I always check, along with the entire suit itself before I leave the store. I’ve been there a few times, getting around 6 suits cleaned thus far, and haven’t had a problem yet. If things change I’ll be sure to let ya know: p
PRICE
A little higher than usual. I go due to convenience, however I personally know people who chose not to go because the price is a little higher (buck or two more) than most places.
CUSTOMER SERVICE
The one young lady that works behind the counter is really nice. After telling her of my bad experiences, she told me that if there was anything wrong, they would do what they could to fix it. Haven’t personally done business with the manager yet, but I look forward to meeting him (I presume his name is «Mak» ?)
When it comes to suits, I have no complaints.