JW Cleaning and Restoration

Installers Noe Velasquez & Emanuel Gutierrez from JW Floor Covering just left our home after our new carpet installation. My husband & I are very pleased and impressed with their work. We highly recommend their craftsmanship and professionalism to anyone needing flooring.

I cannot thank JW enough for putting my mind at ease, I had a job that I was stressing on I called Cesar and he was able to send me a couple of guys to help repair some damage! They were very professional and fixed my issue, and most of all it looks great! thank you JW and most of all thank you Cesar!

I cannot overstate what an outstanding company this is!!! I’ll spare you the gory details of my leakage disaster, but suffice to say that another restoration company was going to charge me an arm and a leg, but my homeowners association strongly recommended I go with JW. I’m so glad that happened. It turned out that JW was able to use superior technology to show that the moisture was gone and that there was no mold. Thus, no repair was needed! Even though it used their time, Steve and Sal were genuinely happy to have been able to help and not have to charge me anything. That’s right — they didn’t charge me. And the provided images and documentation to satisfy the other parties. They truly saved the day for me and I am so grateful!!!

I can’t rave and speak highly enough about JW Restoration! My condo suffered a slab leak as the result of incompetent work done by Anderson Plumbing. The leak was so pervasive there was moisture throughout the entire kitchen. JW had to demo the kitchen and pull out all cabinetry to dry the moisture. From the moment JW started this project their focus was on complete customer satisfaction. They took great care with minute details, ensuring certain repairs were conducted to my aesthetic preference. Joe Kovacs oversaw the project down to the last detail. He is the nicest guy and genuinely cared about the end result. After the kitchen was repaired, the kitchen floor and the rest of the condo had to be re-​tiled. Joe’s team had a tight deadline due to tenants living in the unit, and they managed to complete the repair within that deadline and did a beautiful job! When both the kitchen demo and tiling was completed Joe offered me free carpet cleanings, just another example of their extensive efforts towards customer satisfaction. The day the tile job was completed, Joe’s workers took it upon themselves to repair a couple doors that were broken/​coming off their hinges. I didn’t ask them to do this and they were not responsible for breaking the doors (yet more damage caused by Anderson Plumbing), but were incredibly kind to take the time to do that. I am a customer for life, and I guarantee you will not be disappointed by their work or customer service.

The tech was very nice, he answered all of my questions, but I felt they were siding with the Leasing Mgr. on remediations. Over all they did all that they could and im not dissatisfied at all, with them. I worked with Juan for about a week and he seemed to know what he was doing, took pictures of everything and answered my calls to take my questions in the evening when I got home after reviewing what was done that day.

Excellent customer service and repairs! I highly recommend Them to anyone who is going through this stressful situation of a flood. Caring, understanding, and always there when you have any questions.

I’m very impressed. There was a scheduling mix up in the beginning that wasn’t initially handled to my satisfaction (and I was already stressed out from the mess that got me needing a company to come out in the 1^st place), however, Ceaser, Alfonso, & Mickey were very kind, and reached out to me to fix the situation. They came out the next morning to see what needed to be done, took dry wall cut outs to match paint color, and then wasted no time in prepping the areas to be fixed. They sent out multiple guys to patch the drywall, match the texture & paint. If the paint didn’t match perfectly, they would paint the whole wall or ceiling so that it looked great in the end. They also did a good job cleaning up after they were done with repairs. JW really went above & beyond what I would even expect or hope a company would do after initially messing up and leaving me frustrated. That totally made my month! I do recommend this company for anyone needing cleaning & restoration! They really seem to care about doing a good job & making customers happy!

Alphonso from JW came to help us after a sewer back up and flooding affected our bathroom. Not only was the work he did great, but he was prompt, eager and upbeat throughout the process. It is such a pleasure to have someone of his calibre to help us. We love this guy as much as he loves his work!

Alfonso came within 2 hours after the sewer backflow emergency that encompassed 4 rooms (2 upstairs and 2 downstairs) in my home. Immediately he went to work. Additionally he stayed an extra hour at night on HIS OWN TIME to help the plumber who was having to go up/​down stairs every time to check leaks while he was trying to fix the situation.
He had equipment on the truck and had to use a flashlight to begin, since water had flowed into my electric light fixtures. Nothing was going to stop him from getting the sewer water out of there before it did more damage!
Alfonso took photos of everything for my homeowner’s insurance. He is scheduling so that he will be here tomorrow when the insurance adjuster is here, since I cannot get downstairs to show her the details of where the water creeped up the cabinet base, etc.
Handicapped and without my caregiver that afternoon and evening, I was virtually helpless. Alfonso was very kind and calming and reassuring. He came back the following day to work and said he had noticed that one of my front lights was burned out (he and plumber had worked into the night) and offered to replace the bulb for me. Since my refrigerator burned out, I had rotten food. Alfonso took it out to the trash for me and offered to help me with anything else I needed.
I had asked if he was going to bring a helper with him next time. He said no but asked why. I told him I had a little refrigerator downstairs and was hoping that 2 men could bring it upstairs so that I could put insulin in it. He asked me where it was and the next thing I knew was that he carried it up my front stairs ALL BY HIMSELF and would not even take a tip for it. I believe I insulted him by even offering but he just smiled and said he was happy to do it for me. Alfonso is genuine and sincere.
I’m both old and old-​fashioned. In today’s world it is truly rare to find a fine, caring, and thoughtful professional as Alfonso. J&W is most fortunate to have him, as are their customers.
I’m sure I’ll be writing about him again on Unilocal since he is going to be here daily this week. I certainly hope that he will be part of the crew that replaces my ceilings and walls and floors, although they probably specialize. If they even have half of Alfonso’s expertise and kindness, I will be most fortunate.
Dorothy Simpson

very bad company. we used this company for water leakage mitigation. they did not provide any estimate beforehand and make you sign an agreement form. they ask ridiculous amount of money without any breakdown of pricing on the work they perform. then they send you to collection agency. no one explains your bill. dont get fooled by the old reviews. also this is a joint company with jw floor covering which has horrible reviews. please go check. save your self and use another cleaning restoration company for much cheaper prices and better service. i wish Unilocal had a 0 star.

I called JW Cleaning/​Restoration to dry out hardwood and carpet for a small area (like 10x6ft). The technician Anthony showed up after 3 hours of my call (although I was told that the technician will be at my place in an hour). He placed 2 fans and a dehumidifier and left. Next morning he said the bill will be around $ 350. I have never received a bill from them. After 3 months, I received a letter from collecting agency for $ 750. I have called this company may be 20 times. No one is telling me why the bill went up and why they havent sent me any bill. I got a quote from two other companies for the same work they are both around $ 250. Also, Anthony did not check one of the rooms where the water leaked into through the wall. I had to buy air movers from Home Depot to dry it out. Is this the professional work that they are promising to their customers? First they did not give me any written estimate, jacked up the bill and never sent any bill to my address. they sent me directly to a collecting agency. They don’t even tell me what their license number is when I call them. It is not written on their website and their agreement form? Secondly, their technician did not find all the water leaked areas. Please never do business with this company. Not a professional company at all. Go get quotes from other companies I am sure they will serve you better.

We had a sewer drain leak under the house that caused a pretty big mess. Alfonso and his team were at our house for 1 whole day, and then kept the fans going and were back to check and turn the absorbent each day afterwards for at least 5 days. They ran the hepa filter in our house during that time as well. The company was easy to work with, gave us a fair price compared to the other quotes, and we felt like the technician we had — Alfonso — really cared about doing a good job and doing it right. Would recommend!

They did a great job on drying my bathroom after a pipe leak. They prevented mold from forming. I highly recommend this company. They were very reasonable.

I have used this company twice now and I will definitely use them again. Of the two companies I have tried, JW does a SUPERIOR job, by far. I have «white» carpets that are 25+ years old. JW actually makes them white again. No weird stickiness (like the other company left behind). And I love the technician (Todd) who cleans my carpets. I’ve had him twice, and he’s awesome :)

Love these guys. The one time they screwed up and didn’t show up for the scheduled appt, they were totally apologetic, came later that day and didn’t charge me. Plus, they always do a great job and my carpet dries quickly.