Culligan of San Diego

Water faucet on sink has been broken for almost a year. Multiple calls to Culligan go ignored.

I took off my previous bad review because someone eventually contacted me and fixed the problem. Now I call, but since I haven’t put a review on… can’t get through to anyone. Why is the customer service here so bad? If you have an extra hour to play on the phone… Just try and call to rent or purchase… try…I dare you.

This is by far the worst service I have ever received. Signed up got machine and water delivered and after that nothing on planned delivery date. We called and asked and women at customer service spoke to us like We were in the wrong. We went and swapped out our own water at the office twice. We went out of town didn’t have any empties and came back to 2 full bottles one of which was on top of our plant… Killed it. Called to cancel they took our number to call back… 3 times in 2 weeks never received a call. Finally got a hold of a manager to cancel and they said they would and said we would have to pay them $ 200 to break the yr contract. I couldn’t help but laugh because they did not fulfill the contract on their end. Got that wiped off and scheduled to pick up. Well they came through again and failed to pickup the dispenser and we are out of town. They can never get a hold of the drivers or give estimate on when driver will be in The area. Never again.

I would like to post an update to my previous review. The morning after I posted my review, I had a manager and supervisor from the company at my door with free 5gallon bottles and a couple cases of 16oz bottled water. They seemed sincere in their apologies for how my situation was handled and I appreciated them taking the time to visit me personally. I now have my water cooler and it works perfectly. I hope that my rocky start is a thing of the past and that things will continue to run smoothly. Once I give the company a fair chance to see how things run, I may update my review further.

i was told i could cancel anytime but when i tried the said was locked in for 60 months and that i would have too pay 200 to cancel imagine my surprise, worse off i was browsing the shelves at lowes and there are many similar products (osmosis) brand and non brand for $ 150 thats $ 50
less than the cancellation fee so not only did they lie but they over charge! 25 bucks a month for 60 mos!

Buyer Beware! From the first delivery there were problems. You would think that if you put out 4 empty containers you would get 4 back, right? WRONG! Every 2 months or so my truck driver would leave us less jugs than we put out. This would cause me to call customer service to have him return to give us more so we wouldn’t run out. Guess what? There is a fee for that! Although it’s not my fault that I leave out 4 or 5 empties and only get 3 and once 2! Each time I call and they tell me it’s a $ 2 fee to return. Granted it’s only $ 2 but how many people are they doing this to? I finally gave up when they delivery driver left 2 jugs and when I called to tell them I needed more the service reps reply was «Do you think you will run out before your next delivery?» Hello! «Yes I go through 4 a month.» «OK I will get him out there to get you 2 more.» After two weeks of waiting for my water, I decided to cancel. Sure enough the day after I cancel the driver delivers the other 2 jugs but does not take my empties. Once again on the phone with customer service… she tells me that he left 2 on the house to keep me as a customer. Sorry but I already went to Sparkletts. 3 weeks later he finally shows to pick up all four jugs, 2 empty and 2 full. I get a call for customer service for my final bill and they driver had the nerve to bill me for 4 jugs! I told her he only left 2 and I have him on video surveillance leaving only 2. THIS lS FRAUD! I called his supervisor and left a message did he reply? Of course not! Now on to BBB to get my money back.

Brad did a fantastic job when he came to my home to help with a system that was previously installed. He was on time and ready to do the job. Brad is knowledgeable, personable, helpful, and detail oriented. He knew all the areas to access. Some areas were very difficult to reach. He tested everything thoroughly, used proper tools and equipment, was careful, and provided paperwork, including processing payment. Brad communicates very well. He verified all before servicing. Brad is a trainer in his field, and it shows through his excellent customer service skills, as well as his experience with at least 8 years in the field. I trust Culligan for all my water softener needs. Brad answered questions and provided information on everything from the proper filters to system connections. Thanks to Brad’s specialized knowledge and skills, everything is working as it should. I have confidence in Culligan thanks to his expertise.

I am writing a review based on the water delivery that we receive on our 3^rd floor unit (my poor delivery driver!!) First off, I would like to mention that my salesperson Chris C. was great! Personable and professional… explained everything in detail. We have been doing the water delivery service for over a year now and have been very happy. We were given a calendar for the year w/​delivery dates circled and our driver (Eddie) has never missed (even when I forget to place my empties outside, he always leaves me a 5-​gallon). We had an episode earlier this year where the cooler went out. I made a call to customer service and received a replacement later that afternoon. Great, prompt customer service! I would definitely recommend!

I wanted to follow up from my previous review. I received a phone call from Culligan’s Customer Service after posting my one star review. Jack assured me the problem would be resolved and confirmed my experience was unsatisfactory. As of 5:40 pm November 4, I now have a fully functioning system. I initially signed the installation contract for the system September 12. The product is wonderful, I hope if you choose Culligan you have a speedy and complete installation without problems.
I even received a follow up phone call the evening of the final installation to confirm the installation was satisfactory, and yes, it was.

I recently purchased a Culligan High Efficiency Water Softener, something I’ve been wanting to do for several years but was unable to find room in our budget. Every time we’ve hired a plumber, we would be encouraged to install a water softener to preserve our pipes, valves, faucets, and water-​using appliances, i.e., dishwasher, washing machine, water heater, frig ice maker, etc. I’ve also been told that, although I have years of calcium buildup in my pipes, the soft water will break down these deposits over time.
Replacinging the old dishwasher and kitchen sink faucet became a major job because all the angle stops and drain lines were frozen with mineral deposits66 and corrosion from years of hard water. Following installation of a new dishwasher and kitchen faucet, I decided that a water softener was no longer a «nice to have», but a «must have“‘ if I was going to extend the life of my plumbing fixtures, pipes, and appliances. The upshot is less reduced amounts of soaps and detergents, hard water spots gone, chemicals being absorbed by the body during showers.
I did my research and due diligence on leasing and buying soft water units. Culligan was, by far, the best choice. Ryan (our Culligan sales agent) was professional, knowledgeable, and, above all, honest laying down the pros & cons. I made the purchase. Ryan also offered several purchase options and extended terms.
On installation day, Daniel, our installation technician, was on time, gave me my requested 30 minute advanced Notice he was on his way. He was super, accommodated, without hesitation, changes to the drain installation that he had already completed. Although waiting for parts to modify the equipment resulting from a last minute configuration change, Daniel never indicated frustration, was cheerful, respectful, and genuinely interested in my total satisfaction, not always the qualities frequently found in service providers these days!
A week after the installation of my HE water softener, Ryan returned to my home to test the hardness levels to ensure the equipment was performing as efficiently.
I spoke to the GM, Jim, who, while i’m sure a very busy man, managing one of the highest volume facilities in the Industry, made time to follow-​up on my phone message and gave me his undivided attention!
Also, I’ve been receiving Culligan bottled water deliveries over the past 15 years. In the past couple of years have noticed improvements in customer service quality and responsiveness.
I’m considering a Culligan Reverse Osmosis Water System so I will no longer have to have bottled water delivered.
I was definitely extended the iFIVE STAR treatment!

Other than the initial sales pitch and the install (our install technician was terrific), the service has been absolutely terrible. The other reviewers aren’t exaggerating. Product might be nice but the staff (or maybe the management and their practices) leave A LOT to be desired.
Not long after our install, we came home and found bags and bags of salt near our garage entrance. There was no note, no letter of instruction received in the mail, no phone call and no email. It was like the Salt Fairy just took a crap near our house. And when we tried to call to ask WTF, we couldn’t get through. We tried the Gateway location FIVE times. Once we were on hold for 10 minutes with no check in, and the transferred to a message saying they were closed.
We finally got fed up and called the Escondido location today. After long hold times, we spoke to someone in «service» who said we are supposed to do something with the salt ourselves. Unfortunately there is no manual or instructions to tell us how, no indicator to tell us when and that we better be careful not to build a «salt bridge» or it could cause a lot of problems. What does that even mean??? When we told them we couldn’t reach anyone at the Gateway branch for weeks, they offered no apology and did not try to assist us further.
Guess we will be going to Google to try to figure out how not to ruin this system we just financed for about $ 3400.
Way to go!!! No wonder the ad says «Hey Culligan Man!?!» because once they have your money, you will be saying that phrase a lot.

The water is not that good first of all and I got sick from drinking this water never again will buy this water

What a horrible experience with a horrible company.
While at the san diego fair, i was approached by a sales rep from this company. We signed up for their promo under false information. The sales rep asked for my SSN and told me they needed it for phone verification only. I specifically asked him if there was a credit check or anything of that nature, he said NO. I gave him my SSN then had him crossnit out because if he didnt need to run a check, i didn’t feel he needed my number. Well, he barely crossed it out and kept my SSN ANYWAYS! Liar. Come to find out, this company ran my credit anyways.
I called to get the service canceled and the idiot i spoke with was ALSO a liar. He offered me 3 months FREE service, 5 free bottles a month and if i enjoyed their future customer service, I’d stick with them.
Well, they delivered the machine and 3 bottles… and then received a bill for deposits and such that i wasn’t told about… never got anymore bottles UNTIL i email the idiot 45 days after service began. They then delivered 3 bottles… and proceeded to charge me for 2 of them. LMFAO.
Seriously? What kind of business is this?
I then sent him another email and just told him to schedule a time to come get it… he just sends someone WITHOUT NOTICE when im not home… oh and… their water tastes like crap. I’m sueing like i was going to in the first place.

Why don’t you provide service scheduling with your service? It doesn’t make any sense to put that responsibility on your clients. After all your computer system is updating billing cycles they can also update maintenance cycles.
Either way you say that you want to help us but the filter system is still at our home and we’re not being compensated for the last several months of no clean water.
If your rep– had an idea of giving us a couple months free to make up for our lack of water and giving us a replacement filter possibly we could have made a deal to secure our business for another year, but we are well past that.
Again I do not recommend using this branch.

I’m updating this review as Jessica from Culligan reached out to apologize for the situation. I’ve upgraded the rating from 1 to 3 stars based on her efforts to correct the issue. We still love the product and hope the customer service improves to match. Thanks again to Jessica for being customer oriented and understanding.
— — — — — — — — — — Original Review Below — — — — — — — — — — –
This review is for their billing and customer service which I have to say are some of the worst I’ve experienced in the last 5 years. We love the water system so it’s a shame I have to leave this negative review.
We purchased a whole house water conditioner and a reverse osmosis unit for our kitchen. The salesman, Josh, was extremely helpful and nice. We were introduced to him by our realtor friend as she ordered the same system for her home. We may be talking to her soon about not referring Culligan due to this experience.
As a part of our near $ 3,000 purchase we received salt deliveries and were enrolled in their Premium program free for a year. After the year was up I received a bill for the next month which I happily paid since I had forgotten to cancel. I called and requested to cancel the service after waiting on hold for about 10 minutes. Great, all solved. Wrong.
The next month we received another bill in the mail. I call back to inquire why we received a bill and was told there was no record of me calling and basically I would need to prove that I had called and cancelled. Wait, really? I just spent $ 3,000 with your system and will probably need to get filter replacements in the next year that will cost us several hundreds of dollars and you treat me like a liar? I was told they had emailed their supervisor that I was contesting the bill. Did we ever hear back from the supervisor? Nope. Today we received a collection bill in the mail for an extra $ 5 on top of the $ 35 they originally billed us.
So now not only will we be recommending to our realtor friend to NOT recommend Culligan solutions we’ll also tell everyone who comes over to our house and asks about our soft water system how horrible of a company they are and to avoid them like the plague. On top of that we get bottled Culligan water delivered to my office which I’ll be talking to my boss about switching to another company.
I hope the $ 35 was worth it to you Culligan because you’ve probably lost a lot more business as a result.

I don’t take posting these reviews lightly
When a company blows it… I post it
When a company provides exceptional products and service… I’ll post that
I don’t consider myself an easy sale by any stretch and demand exceptional service and over deliver on promises
That has been my experience with Culligan San Diego and specifically working with Mike
Initially I bought the HE water softner 6 months ago with the sole outcome of reducing the impurities in the pipes solely to make the cooper piping in my home last longer and the sub benefit was soft water– seemed like a worthwhile insurance plan on retaining pipe integrity
On a follow trip Mike gave me some Culligan water and I consider myself a bit of a water snob
I go down to Carlsbad Village to buy alakaline water so i wasn’t interested in adding the RO system
However…after drinking the water it was so clean and crisp I decided to have the RO system installed and love it
Bottom line
Every interaction with Customer service has been perfect
Mike is responsive and thinks like a business owner not a sales rep and the products are outstanding

I’d like to update this review, and apologize for not doing this sooner, hopefully 2 years is not too late! I was probably angry for a good while, but once they caught my review online, they called like crazy to rectify, and tried to make it as painless as possible when we moved out 2 years ago, because we weren’t in the house any longer. I’m giving them 3 stars for now, as we’re considering an install for our new place. I’ll report back if we experience improved customer service.

After being a Culligan customer for over four years, here’s my take. The look at the business purely from a bottom line perspective. Their customer service is terrible, their product is worse than their customer service and it takes a minimum of 3 calls to get someone out to your home for a service call. Do yourself a favor, dig a hole your back yard, bury the money you would spend on this garbage and get a simple filter. Our water softener has been broken for two years and still can’t get it fixed… $ 7K later.

I can see how many wrote poor reviews for the customer service. The 3 hr window period to fulfill their installation commitment is too broad and the technician did not make enough efforts (1 time that I missed while in the shower) to contact me via telephone before he gave up and left a note at my front gate and that is the reason I did not give 5 start. However, Bryan, the sales agent SAVED the day! I contacted him and he contacted the regional sup, I believe, because he called me back with the promise that the technician would be back and he did! 2 guys came and did a wonderful job! They installed the water dispenser and inverse osmosis system inside the laundry room, which I love because is hidden and leaves my kitchen space free and under my sink space free for my cleaning supplies! They installed the water softening tanks in the garage and used mats under them to protect the floor for potential rusk stains! I am saving over 50 $ in water bottles and my back from carrying 5 gallon containers upstairs!!! No more stained faucets or using chemicals to remove lime/​mineral deposits! THE BEST PART; my boy’s eczema was getting out of hand due to the hard water excessive minerals. I was spending money in creams and doctors visits to get prescription corticosteroids that affect people’s immune system and put you at risk to develop other health issues. I was able to get automatic payment program too and I could not be happier! I recommend the system and to keep connection with your sales agent for support! Bryan and Luis did AWESOME!!!

Guys don’t. Know how to get here on time. They gave me. 3 hour window period that they said they would come and their still not here. These guys are horrible. Don’t know how these guys are still in business.

Zowee — there sure are some negative reviews of Culligan. For nine years our home has had both the Culligan water filtration system and drinking water system. Both systems are superb and reliable. Prior to Culligan our faucets continually plugged with small particles and, let’s face it, Southern California water doesn’t taste very good! I’m from Seattle and was used to tap water always being excellent. The Culligan system allows a Washingtonian like me to drink water from a home system without complaints. Culligan’s service technician Luis is professional and polite. The only thing holding me back from more stars is the overall system expense.