AutoZone

Today is 12/​16/​2015, I bought my battery there, on the receipt it said: 5 year 60 month warranty period and 36 months free replacement period. Long story short, I have over 35 years of driving experience so I know what works for my car and what is out of place. The brand new «failed» battery I bought from AutoZone 3351, on 9152 Mira Mesa Blvd inside Bank of America’s plaza didn’t work properly within one month, I had it jumblestarted and thought it was my mistake, but after a few more failures to start in the morning, I went back and was «very politely» asked them to fix the problem, OMG, I couldn’t believe the attitude the manager Kevin and assitant manager «Bonnie» gave me…
After almost an hour of begging and explaining the problem, they finally only refunded me «half of the price»… while on the receipt it said: 5 year 60 month warranty period and 36 months free replacement period. And I bought it on 07/​14/​2015 and today is 12/​15/​2015 exactly!
It was the worst customer service I had ever had in my life. Please everyone, avoid this location like a plague.

woke up early worried about my truck it was having a hard time starting it seems like the battery was losing power but the battery was kind new i bought it at autozone MIRA MESA a couple months ago,
i went to autozone at my early morning and a friendly guy came to help I explain the problem well right up he dint even think twice on checking my truck battery certainly was bad,
assistant manager Kevin was the men helping me with my battery problem He very politely told me I will swap the battery right up, he took my old battery out and installed the new battery doing a great job and there I was on the road again not worry again that my truck will not start at any time,
what a great feeling to have people like Kevin who takes care of costumers,
i would recommend autozone any day anytime,
thank you for your service.

try and talk to Todd. He had very good customer service and I would deal with him again.
called about a a/​c compressor that I needed replacement under warranty. i was in oceanside so he kindly checked all thr nearby autozone stores for me because when I called those stores, either due to incompetence or just stupidity, they could not find my account. Todd was able to bring up my account and warranty without a problem, and even offered options of getting my part replaced at no extra cost. I ended up not going through the Mira Mesa Autozone but Todd’s helpfulness despite not making any extra sales off me earned him a 5 star rating.

I needed an emergency battery replacement in my car and I am mechanically declined. My girlfriends car had just been in a wreck and my car wasn’t starting. Todd went out of his way to assist me by not only having the battery set aside for me, but he changed the battery and provided outstanding customer service. It really helped considering I am horrible with anything car related. If autozone trained all it’s employees to act with the level of service and empathy with which Todd performed, I promise, you’ll do twice the business. Customer service is the biggest factor in my decisions when decididing where I spend my money and his performance made me a lifetime promoter. Give Todd a raise! A++

The employees at this store are getting phased out, losing the good ones and getting new ones who know no customer service. Make us feel like you want us to come back.
I recently went in to grab 2 items and bounce out. I mistakenly was NOT in the line as there was no one in the store waiting to buy anything. I go into the store often as it’s closest to my home. Anyhow, I am standing in front of one guy who was busy playing with his cell phone not doing much on the computer other than to look busy and the only other employee was on the phone helping someone. This bonehead didn’t ask if I needed help, or to check out, just walked over to another register/​computer and helped someone else whom just walked into the line next to me. He said she was going to be helped since she was in the line and I was not. I dropped the stuff on the table and walked out, saying another customer lost. WTF! Screw you AutoZone and your failure of not training your employees on what true Customer Service means!!!

Clerk has a simple task. Take make model of vehicle, look up in computer, get corresponding part off shelf, hand to customer. There was a breakdown somewhere in this process when I purchased brake pads here. Tore down my vehicle only to discover they gave me the wrong pads. Had to put car back together and make the trek to replace the part on worn pads. I returned to a different store and said they should give me rotors for free since I’m now probably shredding mine as a result of their error (not to mention for my trouble) All I got was a snark and you need to talk to my manager.

BAD CUSTOMER SERVICE!!! The sales person was not helpful and RUDE. I was asking if he could help me find the right touch up paint for my car and he was giving me attitude and didn’t want to assist me.

HORRIBLE Service! I came to have my battery checked. I stood in line waiting for my turn to be assisted. When my turn came I was asked if he could check out the next customer. I wasn’t thrilled to wait longer, but did agree to wait. It did turn out that the next customer required more than what he brought to the register. After he finally makes his purchase, he calls another customer to the register. At that point more customers are in line… I ask how many more custoners will he assist before he is able to assist me, as customers do continue to get in line. His relply is that he can not help me while customers are in line. I repeat my question, at which point another employee, who seems to have some authority, informs me that they are unable to assist me outside if there is a customer in line.
With customers in line, I would not recieve any assistance. I left, drive up to O’Riely’s in PQ. They were Awesome!!! Leaving an employee in the store with customers… Was assisted in no time at all! Purchasing battary :-)

My mom and I went into the store looking for felt rings to protect battery terminals, since I noticed a lot of corrosion on my battery terminals and the pennies I was using kept falling off. My mom and I walked to where the batteries were to look for the rings. We asked where the item was since we could not find it on their wall. There was an employee who was helping a male customer with their car battery and was in the same vicinity as my mom and I. So we decided to ask the employee where the item in question was. He came over to where we were standing and said there over here and pointed to the stuff on the bottom shelf. But not to a specific item. Plus the items were not even what we were looking for. So we walked around the store for a few minutes trying to find it ourselves. By time we made it back to the registers both employees were finished with helping their customers. The employee that we asked for help asked my mom and I if we were being helped. We said no. We ended up asking the other employee where it was and he pulled it off a shelf right behind the registers and gave it to us and took us to where we were first looking so show us battery terminal kits. We told him we had seen the kits but were only looking for the felt rings. He said ok and checked us out.
The service we received came across as very rude. It felt like we could not get the time of day from them. Where the service the two male customers before us received came across as polite and helpful. The next time I go to AutoZone I will bring a man with me. He will at least get better service than my mom and I did.

Morning was off to a bad start when my car would not start. After waiting for roadside assistance discovered a lot of corrosion on one of the battery terminals. The one connector was non-​existent due to corrosion. I drove directly to AutoZone and the gents took good care of me. Jesse is a real gem and replaced my battery and made sure I was not going to be left stranded somewhere. They have a customer who highly recommends them. Excellent customer service!

Car started to crank slowly. Figured it was the battery since it has been about 7 years since i’ve installed the current one.
Went to Autozone and there was a HUGE line at the parts counter. I considered walking away and heading to another store. As I waited for about 5 minutes the line moved pretty quick. The clerks were working very hard and professionally trying to get everyone in and out. I watched one of the clerks demonstrate extreme patience with a customer that had no clue about what he was doing with his car parts.
Anyway, my battery was tested quickly and was showing up as «bad» by the testing equipment. Picked up a new battery with a five year warranty.
Kudos for the relatively fast service on a busy Saturday morning.

John n. Tested AND installed my new battery great customer service I’ll go back there definitely

I’m not a car person so I’m not too sure what good prices vs bad prices look like. This rating is really for Christian who greeted me when I came in. He wasn’t in a uniform so it didn’t seem like he worked there but he explained he was just off shift. He still helped me find and pick the right head lights for me even though I could have waited for another person to help me out. I appreciate him and his assistance!

Stereotype employees working there that have no clue in what they are doing. I usually just look for whatever I need myself since it’s just easier than dealing with the employees, but one of them came up and asked to help. I told him I was looking for a breather filter and he didn’t know what it was. I tried to describe it as a smaller version of an intake filter, but he went to resort to using the computer and look it up. He asked the usual questions like what car I had and all that nonsense, but I knew he wasn’t going to find a universal aftermarket part that way so I just gave up and found it on my own.

nice people, we had car battery problems. They charged the battery for free and gave us good advice

This weekend I accidentally scratched my new car so after doing research online of how to get it off I found that autozone carries this type of scratch paint remover so I went into this store looking for it. While searching for this product, a worker (robert) asked how he can help. He actually went outside to look at the scratch himself and then suggested using a compound instead. So i went with that, which was pretty cheap and tried to buffer out the scratch and it worked like magic! Robert didn’t even try to sell me anything else either which was nice! Good service for sure.

Went here after O’Reilly’s down the street opened up my fuse box and LOST the piece inside my car panel. Instead of helping me get it out, they directed me to the dealership to buy a new piece. WOW.
So I took another leap of faith and went to Autozone instead. We were then assisted by ED, who not only opened up the panel and found the piece, he hit the reset button on it and boom! Reset the fuse. I didn’t even have to buy a new one!
I recommend coming here to talk to Ed, he’s a huge help. No more O’Reilly’s for me!

Just came in to make a return and the place seems orderly and well stocked. I was helped right away without any trouble.

We came in to pick up something for my car. It was a week night and it was not busy. In fact, there were 2 employees who were outside taking a smoke.
We were the only ones in the store and Mike approached us and asked if we needed help. I mentioned that I was looking for a cleaner and he had the product already sitting at the register.
I asked additional questions regarding my concerns and Mike answered them and provided recommendations and guidance on my car concerns.
Great customer service and it just so happened that the item I was looking for was on sale.
SCORE!

Went in for windshield wiper blades. I asked where to find them and the guy said he’d look up which ones fit my car. I asked if they were difficult to put on hoping he would offer to help. In the past at other places usually the person would offer to replace them for me. This guy just said «nah not too bad». Well after both my boyfriend and I tried to replace them and could not I gave up and decided to go back to auto zone.
I ended up at an O’Reilly’s (that I thought was an autozone in a different part of town) but I figured maybe they would help me with replacing them. The O’Reilly’s employee said the blades were not even the right wipers for my car at all. (He showed me how the clip section was incompatible.) He then sold me the correct ones, at a discount, and happily replaced them for me.
I then had to make another trip back to autozone to return the incorrect blades and when I told the cashier they had sold me the wrong ones he said nothing. Not «I’m so sorry we sold you the wrong item». Just nothing. I told him I would now be an O’Reilly’s customer. He did not seem concerned.
In a nutshell– wrong items sold, no assistance with the replacement and overall unfriendly attitudes. I will never step foot in an autozone again.