Aaron Brothers Art and Framing

I showed up at 7:30 pm and the website says 9 pm. There was no mention that the store is closing down on the website either. The salesman or perhaps the manager in the store sees me at the glass door holding a painting trying to get his attention, but he just walks away. Unbelievable!

Find somewhere else to go! FYI. Custom frames are not really that. They have size limit. They can’t do 7″ frame. Also beware. Their coupons look good but I had the person give me a price then I said oh here’s the coupon, which was 60% off and she then gave me 40% off and was going to charge me the 60%. I wrote to corporate. Basically said well you should have told the person you had a issue at the time. I just didn’t want to argue like I did over the the 7″ frame. Whatever. Go somewhere else I go a better deal and quality somewhere else without a coupon.

I came here to get three 18×20 frames for me and my sisters senior portraits for my mom.
My mom and I approached an employee, simply to ask what my options were for matting, glass and frame work. The employee, also the manager, was NOT clear and precise, at all. It took two other employees to finally understand what we needed. The manager was confusing, rude, interrupted me and was mainly trying to up sale. I get it, you have to up sale, it’s apart of your job. But the way he went about it was not cool.
Nonetheless, a worker took over and was super helpful and worked with me out of the best interest of my moms frames. She didn’t try to up sale us or anything, she was honest with her opinion about how the frame looked with the photos (even if it was at low cost).
We went ahead and went with museum glass (the more expensive one) because we didn’t want my moms photos to fade or glare. Two days later we came back to pick up the frames & Kyle helped us. He was spectacular and so sweet to check of my moms pictures.
Four stars for awesome employees & nice work.

I came here to grab a frame for some prints I purchased for my boss’s birthday. The frame needed to have two 8×10 openings side by side. As soon as I came in, the lady behind the counter greeted me and asked if I needed help. I described the frame I needed and she immediately led me to the back shelves where she showed me a few options of the exact type of frame I was look for. About 3 – 4 different options in multiple colors, all very affordable prices.
After I picked out the frame I wanted I let her know that there seemed to be some dirt or dust on the glass since the plastic wrapping was a bit torn up. She was very accommodating and explained that the black frames «shed» paint flakes but offered me a 50% discount anyway. Nice!
Lindsy was very helpful, friendly and efficient. This location often has great sales so be sure to look out for those. Will come here for all my framing needs in the future!

I have been to Aaron Brothers a number of times, each time it has varied greatly. Some visits range from completely fulfilling and me dropping a large amount of money to this most recent visit where I was so pissed off I actually took down the name of the MANAGER because HE was so rude.
Let me preface, me and my mother came into this store because we wanted to see if the glass for one of our old frames could be cut. My mother approached the store manager, JACK, asking how much it would cost to cut our frame’s glass. He was short and flippant, as if it were the most foolish question a person has asked, and he simply stated «It costs $ 17». My mother felt that was extremely over priced seeing as we only needed the glass cut in half. Nonetheless she decided to find a comparable frame and find another use for our frame’s glass.
Meanwhile I was in the back looking at the clearance frames, this Aaron Brothers was having a buy one frame and get the other one for a penny, I read the signs carefully and there was nothing in regards to excluding clearance. After some searching I found two identical frames that I liked, ONE of which was clearly labeled with a 50% off sticker. I decided to take them to the front to check the price, JACK the manager was fussing about something with another employee R.J. and so I waited patiently so as not to be rude. Finally when JACK felt he was ready they asked me what I needed, I asked for a price check on the frames I picked out. JACK proceeded to say «I’ll take care of her» and did NOT move a single muscle to help me, he continued with what ever the heck he was doing until finally R.J. took the frames from me and said he would check the price. R.J. comes back and tells me that the frame is full price, I ask him why it isn’t 50% off since that is what the tag says. He says «Oh that’s an old tag» and rips the sticker off the frame, he then says «But if you buy the second frame it’s only a penny!»… If I could’ve slapped a grown man without incurring assault charges i would have… You’re supposed to honor your mis-​marking not rip the tag off and say «That’s old»… That is TERRIBLE customer service. After giving this man the crazy eye… I finally say «No, that’s fine I don’t want them» and I PUT THE FRAMES BACK… Not them.
Being throughly pissed off at this point I find my mom who has picked out the frames she needs and we proceed to check out, R.J. rung us up but before we finish our purchase we ask why exactly it costs $ 17 to cut our own glass, because JACK found it impossibly arduous to give us a complete answer. R.J. states he needs to ask his manager JACK and he will be right back, after a moment or two he comes back and explains in great detail that «We cannot cut your glass, but we can custom cut our own glass to your specifications, that’s why it costs $ 17.» less than satisfied with the answer but having an answer nonetheless we pass on the glass cutting and finish our transaction. JACK the manager meanders back over and busies himself whilst trying to «explain» the glass cutting scenario AGAIN, at that point I have had enough. In a loud voice I say «LET ME MAKE SURE I GET THE NAMES OF THE EMPLOYEES HERE, OH! JACK AND R.J. PERFECT!»
LONG LONG LOOOONNNGGG story short, I can’t explain exactly why JACK the MANAGER of Aaron Brothers was the worst person in the world but I do know that this has soured my experience SO epically that I probably won’t return (unless I am really jones-​ing for a picture frame). Fix your customer service.

My latest obsession has included getting back to my artsy roots and picking up my sketch pad, a favorite pastime of mine as a kid. When I found my old Art Bin at my parents from forever ago, I figured it was time to for new product after surveying the aging contents inside my old kit. Understatement. Enter Aaron Brothers.
There is one gentleman that works here that was a great help to me in finding the right tools to re-​vamp my art stash. He was extremely knowledgeable and made recommendations on some good graphite pencils, brushes and soft pastels for me to create my portraits. I didn’t even know they offered online coupons so I was stoked that I was able to pick up normally «pricey» tools at a greatly reduced price. They also have brushes on sale as we speak for 50% off! (Sale ends this week though) I snatched up a few of those babies along with his recommendations, a few sketchpads and a portfolio folder. And at a steal! I usually avoid Aaron Brothers namely because it tends to run on the pricier side however they offer the best products and have awesome sales to boot.
Discover your inner artist and stop by! I’m definitely going to be a regular from here on out.

A great store! The frame selection and always having a sale are the only things that keep me coming back here! The employees here are always really nice and the selection is always really great too. Overall, I would recommend this store for all art and framing!

WHAT happened here? Six months ago, this was a classy place! Now, it looks like a bomb went off in Murphy’s Bargain Basement — with Neiman Marcus prices! The store is disheveled with boxes everywhere, employees who really don’t care, and Heaven HELP you, if you have to use their bathroom! You may not get out of THAT obstacle course alive — not to mention, it was absolutely FILTHY dirty, with a toilet that wouldn’t flush!
Apparently, there has been a change in management — and NOT for the better! The pleasant, courteous, knowledgeable and professional atmosphere has been swallowed by complacent, careless customer «service,» in a suffocating environment that smells like someone’s dirty gym socks! The (new) manager was running around lugging boxes, with his shirt un-​tucked, and sweating like a horse, while another employee reeked so badly of body odor, that I couldn’t stand to have him help me! Framing? Maybe for a construction site… CERTAINLY not for prized, personal art work!
I couldn’t get out of this place fast enough — and that’s really a shame, as they’ve done some awesome work for me in the past. Unfortunately, if the new manager cares so little about the condition and cleanliness of his store (and of his staff), I have NO CONFIDENCE that there would be appropriate care and attention paid to any further framing needs I have — particularly at those prices!
If this place was a restaurant, the Health Department would have shut it down! Quite frankly, I can’t believe the Fire Department hasn’t cited them — or that someone hasn’t gotten hurt, with all the debris lying about! Blech! I’ll most certainly be going elsewhere! Absolutely disgusting!

Let me begin by saying we are a first time customer to Aaron Brothers, specifically their custom framing services, now forever customer!
Lindsey spent nearly an hour with us selecting frames, matting, and designs for multiple projects. Providing the absolute best customer service hands down and her knowledge on what they could do and their products was impeccable whilst providing informative input throughout our entire experience. Associates like Lindsey are what keep customers such as ourselves returning!

OK this place stepped up their game! Cool staff. that one annoying lady i think is gone. Thanks! They always have discounts everytime im there.

I have been shopping at this Aaron Brothers location since it first opened. I have been really happy with the custom mattes and frames that I have purchased there. The sales clerks have always been nice, friendly and helpful. My favorite employee at the location is a man named Chi. He really knows what he is doing with custom framing and also has helped me on numerous occasions to find the correct matte and frame for a piece of art that I wanted framed.
I shopped here today and the sales clerk Donnica was very nice and helpful and she made suggestions for ideas of frames for my art piece.
I like that they have a large selection of all sizes of frames and I can always find something that suits my taste.

Looking for some foam board large size. Looked first at Michaels but they didn’t have what I wanted. So then I went to Aaron Bros. they had exactly what I needed. My only complain was that it was Feb in the evening and they had the air conditioning going which made it very cold if you are under the vents. I also love there 1 cent sales on frames. Always happens twice a year. I stock up on them then. Parking can be a challenge there on the weekend.

I had to add one star or the review would not be posted. I spent two hours creating the perfect matting and frame for a Father’s Day; my husband recently diagnosed with cancer. It is a painting our son won prizes for and I am really excited to give this treasure. I get a call from Aaron Brothers two days before Father’s Day and am told the frame is discontinued and I need to come to the store to pick out another. The sales clerk who made this error was complacent, unapologetic and flippant when I asked to speak to the manager. The manager was unkind and desperate to get me off the phone. She refused to allow me to raise my voice with despair and question, even threatened to hang up the phone. There was never an apology or simple empathy for this incredible and untimely inconvenience. The manager would not give me her area supervisor’s name or business phone contact; just an email, her last
???The manager was condescending and rude, making unrelated comments like «I’ve worked retail longer than you» and «sure, whatever». I felt like I was talking to a punk; not a manager who charged me over $ 200.00 for frame work that could not be done. I will go pick up my artwork and never return to this establishment. The ‘art’ stores may be a bit pricier, but so much more welcoming and knowledgeable staff … its worth a trip to Hillcrest or Little Italy rather than placing your work with these people. Insult to injury when you ask to speak to a manger and she is more evasive and unhelpful then the sales rep that blundered the order … and still I have heard nothing back from her area super. These people are not professional and not worth your time and money.

Had some posters from Pompeii that I wanted to get framed and matted but didn’t want to pay an arm and a leg. The employee that we worked with, can’t remember his name, was super knowledgeable and patient. He also tried to help us save some money and not up sale us, which I super appreciated. The framing came out great!

I recently got one of my favorite players to autograph one of my jerseys. Wanted to get it framed it stopped by Aaron Brothers and quickly realized 2 things:
1) Custom framing is ridiculously expensive.
2) I know nothing about it.
But I do appreciate the employees being patient with me and explaining to me the process and its various options and materials. I ended up going with a mom and pop framing store because they were able to offer a better level of customization and supporting small businesses is always good.
One thing to note is to never pay full price for custom framing at Aaron Brothers. They ALWAYS have at least a 50% off coupon or sale going on.

I am a repeat visitor but I went somewhere else before going to Aaron Brother’s for a price check on a frame for my important print. I found that right off the bat the prices were lower and the staff more helpful. When I sort of cringed at the still a bit high price the worker immediately helped me to find an alternative that fit my taste AND my pocketbook. He then mentioned that if I came back in a few weeks there would be a sale that could save me even more money if I wasn’t in a hurry. The same worker was very knowledgeable and even pointed out information about my rare print that I was previously unaware of! I will not only go back for the Labor Day sale in a couple of weeks, but I will be sure to take my business there in the future too!

The two-​star review is based on my most recent experience at this location. In comparison to the Camino de La Reina location, where I order most of my framing, this store lacks customer service professionalism. Why? Unnecessary (undisclosed) charges, and length of time it took to frame two paintings. I will not be going back to this store.

I went into this store a few weeks ago, browsing for an item. I was treated well, and the staff went out of their way to find out what I needed and what it was to be used for. I returned a few days ago and purchased the item and was treated equally well, including the staff reminding me that if I had any trouble assembling my project they’d be more than happy to help me out. I will go to this store each time I need anything they have to offer. The item I bought ended up being damaged, and since I live closer to the Villa La Jolla store, I returned it there. The service I got at that store was sub-​par, and like night and day compared to the Mira Mesa store. Thank you Mira Mesa Aaron Brothers, for being such a great crew!

I am on stoked after my visit to Aaron Bros today!
If you need any frames or art supplies go online to the Aaron Bros website. They usually have coupons you can print and bring with you.
Today I found two coupons: 40% off one item and 20% off your total purchase.
I used the 40% off coupon to purchase a mat cutter and saved $ 40! I used the 20% off coupon for some inexpensive supplies I needed to go along with matting my own photographs.
Score!!!
I saved a total $ 50!!!
Robin was working today and helped me find some of the supplies I couldn’t locate on my own. She was great ! She even made some great suggestions to help with my project.
I definitely plan on coming back for more art supplies in the future– with more coupons!!!