Merchandise Mart Apartments

So far, it’s just okay. Work orders take a little to get around to. Parking, I haven’t heard anything back on (four months later now). Other residents are not screened well enough, and some of the staff are rather rude. The customer is not always right here at Merchandise Mart. Hell, my girlfriend was even questioned about who our own mail was directed to. Luckily my girlfriend is nice, because honestly that’s no one’s business but our own (and apparently this curious employees as well. Oh, and did I mention how dirty the place is? You’d think they hire a cleaning staff that comes in more often, but they don’t. HRI Properties must cut them a small budget. Also, the amenities are hardly amenities if you can’t access them half of the time. If you can’t open the amenities to your residents at all times, then maybe you should start screening for better residents instead of allowing anyone in here. Just my idea. But what do I know? I’m just some annoying a%&hole, or so I’ve heard through the grape vine of the building I live in that apparently started with the employees here. Haha how nice. However, I wouldn’t be to happy with my job either, but then again I wouldn’t work somewhere I wasn’t happy.
Only reason I’d recommend this place to anyone is due to the fact there are worse places to live somewhere out there and because my loft is honestly freaking awesome. Just don’t expect anything more than that. It is what you make of it. I try to make the most of everything! (:
— Good Luck
Garrett & Gabby
P. S. I cannot stress enough how terrible most of the staff is and how inconvenient not having access to the amenities a lot of the time is.

Why arent there more reviews on here? I could go long and tell all my stories about this joke of a building. Neighbors? Trashy. Disgusting. Loud. Smoke weed and cigarettes inside the elevators. I NEVER feel safe here. We have called the cops FIVE times. Love that we are paying over 1200 a month and I know there are drug dealers paying less than half.
Management is a joke! Our window was broken and gaping open for all of summer and winter. Complained countless times since we had a young puppy and we had snow in our apartment. Wasnt until I told them I was getting my lawyer involved that they got off their lazy asses, sucked it up about the cost of replacing the whole window, and did anything.
Only good thing about this place is location. Move here if you like walking by bums sleeping in the entry ways or if you dont mind drug deals happening right outside your door (seriously. .we have a hole in the plaster next to our door where two guys got in a fight and punched the wall).
Rooftop is always full at night with partying teens getting high and drunk. Then they run around the building vandalizing the place, setting off the fire alarms at 4 in the morning, and spraying fire extinguishers in the elevators. Most of them dont even live here.
People are rude and just nasty in general. Disgusting horrible place. We cant wait to get out off this hell hole.

Don’t move to the Merchandise Mart if you like some kind of security where you live. The garage door has been broken for at least 3 months now. SO what do they do in the mean time? THEY LEAVE THE GARAGE DOOR OPEN!!! FOR ALL TO ENTER! I think this is absolutely unacceptable and dangerous. SO during the winter months we have been a nice warm home to the panhandlers and very sketchy homeless that constantly wander the streets of St. Louis. I’m just waiting for my storage locker to be broken into. Someone could easily cut the chain link fence or simply climb over. The staircase from the garage goes directly to the floors and right to your apartment door. I have asked the leasing office several times about the garage door repair and have been met with a nonchalant answer of «They have to build the part»
Let me not forget to mention the entrance doors off of St. Charles will often get stuck and not lock behind. There has been numerous times where I did not need my magnetic pass to get in. So let my repeat: ZERO SECURITY AT THE MERCHANDISE MART.
I haven’t even mentioned, the lack of cleanliness, never getting your packages, and SLOOOW maintenance repair. Oh! And the leaky ceilings. I’m not kidding.
In a few months my lease will be up and I simply cant wait to MOVE OUT!!!

its been about a month now of me moving out and i have not received my security deposit refund.

Merchandise Mart is not a place to live for anyone who pays market rate rent. The people who are there on income based housing make that place terrible.
For starter the amenities are always broken. The hot tub was never working while I was there. They claim they are redecorating the lounge area but that torn furniture remained during my stay there. I thought people were exaggerating about the amount of noise you hear from inside your loft. I knew word for word what my downstairs neighbor talked about, when someone across the building would walk in heels, when someone sneezed (people told me bless you through the walls it was weird), and any other thing my neighbor might have been doing. Not to mention I take ambien to sleep and still managed to get startled out of my sleep.
The halls starting at about 5pm have an awful stench of marijuana, not to mention the guy who sells it out of the building.
I gave my deposit for a loft on the top floor so it would be held. The day before moving in I was informed my apartment has become occupied (I thought that’s what the holding fee was for). I still moved in just thinking it to be a small human error. My first week our downstairs neighbor kept us up all night. he constantly spoke of murdering people and being really hostile. One day he decided to come to our apartment to bully me and my roommate because we complained on him. He threatened our lives and many others in the building. Management was no help. We eventually kept calling the police because he was a rather large guy.
This place is only good if you happen to make enough to get the lower income apartments and don’t mind living in a ghetto environment.