MassageLuxe

I decided to try this place out due to its convenient location and first-​time specials. The front desk staff was nice when we checked in. I opted for the 90-​minute massage due to my tight shoulders/​neck. I was led back a few minutes after my appt start time. 3 minutes into the massage, my masseuse abruptly excused themselves, stating «I’m sorry, but I really, really need to pee.» (Direct quote). I was a bit thrown off by this — both in timing and wording. He came back a few minutes later, assuring me he’d add on a few minutes to my massage and then apologizing for his cold hands because of «the water». All kinds of weird scenarios popped into my head and threw off the vibe of the entire massage. The actual massage was a bit elementary — I walked out with my shoulders and neck still as tight (even though I’d asked for special attention there). We ended exactly 90 minutes after my scheduled appt — not a minute more to make up for taking me back later than scheduled or for my masseuse’s «pee”-break! Needless to say, I rushed home so I could shower as soon as I could and will probably not return.

The front desk girls are beautiful and attentive and Amy K is amazing at facials and make people feel very relaxed she is just awesome

Horrible environment !!! Not relaxing at all worst experience I’ve ever had at a «Spa» the front desk staff are like little teenagers and very rude on the phone ! When I asked for the corporate number to inform them of my horrible visit i was told by a manager it didn’t work and I should just go online and find it, what sense does that make?! Not to mention the loud and uncomfortable convocation another «manager» and a Jimmy Johns employee was having from across the room! Again how was this place supposed to be relaxing?! Then my therapist took almost 20min to come get me when my appointment was at 1 and I had some where to be at 3, meaning the whole ordeal through my day off and I was not relaxed at all !!! I will never go back that’s not a spa its a high school ! Very unprofessional! They dont even deserve one star !

Terrible experience…
Purchased a groupon for my fiancé and I for his birthday. I understand… You get what you pay for. But still expected to get a decent massage in a relaxing environment with professional service. Not the case at all. We arrive, and there is a jimmy johns employee, carrying on a full on loud and obnoxious conversation with a massage luxe employee (actually turned out to be a manager)… Right There in the lobby/​reception area, not exactly the calm, zen like environment you expect to find at a spa. It appears to be run by people wayyy to young to be in charge of a business. Employees (aka my masseuse) were sitting on the floor eating behind the desk while we were checking in. It was incredibly hot… As in dripping sweat, uncomfortable hot. They informed us the air conditioning «may be» broken. Didn’t offer to change our appointments, or even apologize for the fact that it was so hot. But then started calling people to cancel appointments for the rest of the afternoon. Wish we would have complained more at the time, I would have liked a refund.

Don’t do it! Don’t even go in for a «introductory» price massage. They are in the business of selling memberships, not giving quality massage therapy. I joined when I lived in the CWE and then moved away after paying for 9 months and only going once. I thought I would be able to give vouchers as gifts but NO. I’ve kept paying for this stupid thing because they kept saying they were going to expand and open more stores, but they only have one anywhere close to where I live now and it’s still at least an hour away. The biggest demonstration that this company doesn’t give a crap about anything except scamming people into running their credit card every month is that when you call to cancel, they make you either come into the store where you joined — which is more than 800 miles away — or send a certified letter and then they take their sweet time in handling it. Just get a real massage from a real massage therapist and save yourself the brain damage of dealing with these unscrupulous people.

People are friendly however, the service quality is poor. I bought a monthly package and every time I went, the quality of the service is very elementary. I guess everyone needs a place to start, but I would not prefer it’s on me. Plus, one of the therapist has really rough calloused hands. No one wants to get massaged by hands that feel like sandpaper. I eventually cancelled my monthly membership.

I received a one hour massage as a Christmas gift and had never been here before. I went today at 11 and was immediately greeted by a gentleman named Major who brought me some hot tea and got me checked in. The seats in the lobby are like clouds. You just sink into them and they’re so comfortable!
I then met my massage therapist, Vanni, who took me back and asked if there were any areas I’d like her to focus on or avoid. A short time later she was working on a knot on my neck and I nearly fell asleep. I asked for deep tissue and she was on the lighter side of that most of the time but asked me to tell her if the pressure was off and I didn’t speak up so no harm no foul. It was so great I asked her to spend the whole hour on my shoulders and upper back. When she flipped me over on my back to stretch my neck she must have noticed that I was a bit congested. My eyes were closed but suddenly I could smell eucalyptus and felt my nasal passages opening. While she was stretching me she must have busted out some aromatherapy and I so appreciated it. It relaxed me even further and was really soothing. I was a bit chilly even though I was under a blanket and on a heated table but I’m always cold; I’m not sure what could’ve been done there, and again, I didn’t speak up about it.
An hour later she met me outside the door with a bottle of water and a smile. She was friendly and professional (as was the entire staff). The things that ruin massages for me is if I can hear people talking or making noise outside the room, if the music isn’t low and relaxing or if it’s too bright. None of those things were issues. If I still lived in St. Louis I’d definitely be back! Only downside is they don’t validate parking.

Not pleased with my facial. Overpriced for what was delivered. I chose the glycolic acid peel with an add-​on extraction. It’s the first time I had an extraction without steam. I was told that the glycolic acid «opens up» the pores. Minimal facial massage. I just don’t feel like I’ve gotten what I paid for. To just make it worse, I go to my car and noticed not all of the product was even removed! I found white flakes of leftover peel around my hairline.
I should’ve just stopped by Sephora and picked up a higher-​end product and done it myself at home. Will not come by here again.

After trying other massage therapists at this location, I have come to the conclusion that the best and ONLY therapist to see, is Bobby. I give him personally 20 stars, but have been sorely disappointed if I try someone else. So, 5 stars for Bobby, 2 generous stars for rest of staff.

Let me start by saying that I am still looking to find a really great massage therapist… If you know one, please let me know!
I have a massage membership with Massage Luxe, of which I joined at the Rock Hill location… I was complaining to a friend that also has a membership that I was looking for a good therapist and wasn’t having any luck. She suggested that I check out the CWE location, as it is the corporate location.
Truth be told I actually found the Rock Hill location to be a bit better. The front desk clerks are literally «little girls» and very unprofessional. When I called to schedule an appointment I was very put off by the tone of the girl that was scheduling my appointment. She never asked what any of my needs or preferences were, she stuck me with any therapist that was open and rushed me off the phone. I have been getting massages for 15+ years and my mother is also a licensed massage therapist and has been for as long as I can remember. To bad she lives in California, because if she didn’t I wouldn’t set foot in another massage studio here in St Louis. I feel that my expectations are high, but totally achievable. The issue that I have with these chain studios is that they do not screen the therapist well enough and seemingly do not give the therapist enough time between clients, which causes the services provided to be very uninspired and nothing more than someone rubbing oil on your body.
Anyhow…I ended up calling back to see if I could change my hour massage to a hour and a half massage, because my back and neck were really bothering me. When I asked if this was possible, without getting my name, appointment time or anything the receptionist replied «Nope!» I’m sorry but the word «Nope» should NEVER be used when speaking with a customer… very unprofessional. I should have just canceled my appointment and my membership at that point. I ended up going… after checking in for my appointment I sat in the lobby and had to listen to the two «high-​school girls» gossiping, giggling and at one point flirting with a male therapist in the back office… just because you’ve left the front desk and are hiding in the back doesn’t mean that the customers up front can’t hear you! My therapist was running late, because, as I was informed by one of the receptionists, the woman whom had just walked out of the back was the client before me and the therapist had to set up for me… now remember I asked for an hour massage, but wanted a longer massage and was told «Nope!»…not only did my massage start late, but it ended early… WTF?! Cancel my membership, Today! But oh no wait… you can’t cancel your membership and still use your remaining hours that you’ve already pre-​paid for, so now I am sucked in to having to stick around get another terrible massage and a stupid facial to soak up my remaining two and a half hours, ugh!
You’re probably wondering if my massage was even good… NOPE! The therapist did not review my chart, nor did she bother to ask what areas she should focus on. I tried to tell her what my problem areas were, but she was more concerned with exiting the room so that I could undress. Once the session began she obviously had not listened to me regarding my areas of concern. She not once asked about the level of pressure being okay. I left with the same knots that I came in with! I actually feel worse and not relaxed at all because at this point I’m pretty miffed!
I am done giving my hard earned money to business’ that do not treat their customers well and hire unprofessional inept staff… I’m done! These chain massage studios are a nightmare with so many issues, that it would take me too long to list them all. Just writing this really jerks my chain… let me just stop here

We were in town and was looking for a good place to get massages. This place was great!

I got a groupon for a discounted facial and I did not regret it. I had never gotten a facial before, and the women who did it was friendly and professional. I left with my face feeling great! I was surprised she tried to sell me all sorts of products afterwards, but I appreciated that she wasn’t overly pushy when I told her I was not interested. Probably something I won’t do regularly, but next time I have a big event or need some extra pampering, I’ll be back!

Had my first massage here today! Everything was new, clean and very nice! I felt very comfortable and my massage therapist (Yolanda) asked me if it hurt when she got to areas with knots. Overall, great experience!

I received a 90 min massage and it was mostly great. The therapist was friendly and applied just the right amount of pressure. I was, however, disappointed by the ambiance. It could have been great but staff and customers in other rooms were pretty loud and rowdy. I could hear it throughout my experience. Disappointment. Hopefully that’s an isolated incident.

1. The beautician ripped my skin off. The skin underneath one of my eyebrows is still red, raw and painful from yesterday’s waxing.
2. They overcharged me. I paid for a groupon for an hour-​long facial. I asked for an eyebrow wax to be added to that service. The waxing was included in the hour that was reserved for the facial, and I was charged $ 20 in addition to what I had paid for the groupon. With tip, the total was $ 60.
3. The facial was lackluster. The beautician steamed and washed my face for about twenty minutes and then put one face mask on.
3. The atmosphere is not relaxing. While the staff is friendly and just doing their jobs, they seem to be following a script given to them to peddle products and memberships. I’ve had many facials from many different places. I do not recommend going to Massage/​Face Luxe.

Good massages and really flexible hours (open til 10 on most nights).
As an fyi to newbs, this place is big on selling «Memberships» where you get a monthly massage. Its a little pricy, but generally worth it to at least sign up after your first one, given the discount they give you.
Just remember to cancel if you are not using it!

I go there on a regular basis and I love it. Very good massage and fantastic service.

OMG. Mind = blown.
This Massage Luxe is WAY WAY WAY WAY WAY better than the other locations!
Why?
Because it’s NOT a franchise – it’s corporate! GO TO THIS ONE if you want better service, better massages, and staff who will not hound you to buy a package after your massage. Seriously. Trust me on this one. Buy one of those $ 35 Groupons and schedule and appointment and then come here and have it done. Your body will thank you.
I plan to come back to this location to get a facial. Also my massage therapist was amazing. She was professional yet friendly and took all of my concerns into consideration during my massage. :D
I don’t care how far away you live from this location on Euclid. Get yourself in your car in get movin’. I will not make the mistake of going to the Brentwood location again! And I think the guy at the desk mentioned something about this location and only one other one being a corporate (non franchise) location, so I guess you could always ask when you call in if they are or not. I think the other one was pretty far from the city though… not entirely sure. But this location will not disappoint and plus you can get a cupcake afterward at the Cup to top off your awesome massage if you want. So unhealthy but so worth the serotonin release! xD

I am on Massage Luxe’s wellness program where I get a massage every month for a fixed, discounted cost and it is one of the highlights of my month! At the Central West End location, I have had almost all of the therapists and have loved every single one of them. I now go to Leslie each time and she is unbelievable! The desk staff have such fun and welcoming personalities and I really appreciate the kind customer service every time I come in. I love the great added bonus of being able to use to the Hydro Massage machine whenever I want. I need to take more advantage of that! Thanks Massage Luxe team!

Best massage I’ve had in this area. Great staff!