Yancey Home Improvements Inc

We had Dan come out to give an estimate on a rental property for a roof that had dry rot and needed replacing. When i scheduled the inspection I had given the assistant on the phone the correct spelling of my address. We had an appointment at around noon. He called about 20 after or so to confirm the address, where ever he was he was not at the house and said he was still close in the area and would be there soon (I think he was just running late). When he showed up he talked for a good 20 minutes or so (some important others not so much) before even getting on the roof and checking anything. We had another inspection afterwards because since its our rental we cant be there back and forth for different contractors. The other roof man just went straight onto the roof and started to measure away. Dan was still on the roof and seem to very offended by this. When he was leaving we were asking about the gutters and all that and he told us they should definitely be replaced. He would call us or wanted to contact my partner (which is my father). As It was MY MONEY that i would be paying and investing into this house that was an insult he wanted to go over my head. I waited till the weekend to hear back from him. NOTHING. called TWICE, left a Voicemail! Anything. NOTHING.
he was offended that there was another contractor there but he was late. I had spoken about my dad being a retired general contractor and how he invested in my business and was kind of my partner so he wanted to speak with HIM instead of me. This all seems ridiculous and then when I tried to get an estimate he never even replied. Very unprofessional!

We had an old wood shake roof that needed to be replaced. Since it was a complete tear off we wanted eaves and decorative corbels put on the house, and wanted the porch roof reframed to give the house more curb appeal and provide a small sitting area.
Yancey did a great job. Their construction crew is top notch and had a good eye for detail. The end product gave the house a much needed facelift. They were more than willing to address any concerns that we had and we would definitely call them back for any other jobs that come up.
Thanks guys!

I interviewed about five contractors before choosing Yancey to build my sunroom. The material used was top notch, the French doors are beautiful, the workers were reliable, quiet, kept the area clean when they were done for the day, answered all of my questions and made some very good recommendations regarding lighting and fans that I had to purchase separately. The job turned out beautiful and I am excited to start using the room. Because pictures say so much more, I am going to try and post pictures.

My mom had a 40 year old leaking tile roof. There was lots of dry rot and carpenter ant damage. We chose Yancey for the repairs and roof replacement because my grandfather and father had worked for Yancey Company in the 1940’s. They have always stood for quality in the products they sell and in their workmanship. Garrett came and gave an estimate. There was so much damage that some of the cost was dependent on what damage was found after the roof was taken off. My mom picked a composite roof. We were concerned about how her new roof would look compared to the old tile one. Yancey came when they said and always cleaned up. The job was done in a timely manner. It was nice to have the carpentry work and the roof put on by the same company so we were not trying to coordinate contractors. Garrett quickly took care of any issues that came up. My loves the look of her new roof too.

The only good thing about my experience with Yancey was that they answered the phone promptly and returned calls timely.
During the December winter storms, I like many of my neighbors, had water coming in through the roof. I called several companies who either didn’t return my call, or called after I’d chosen someone else. That someone else was Yancey. They were excellent on the phone and would have someone out the next day (very important when water is dripping onto your floor). However, the cost for the service call was $ 375 for two techs for 30 minutes… UP FRONT OVER THE PHONE. I was desperate, so I did it. They called at 6:45am and I was impressed by the knowledge and availability, although Patrick was very ANTI– tile roofing (should have been my first clue). After the 9am visit they said I had a slipped tile and they pushed it back into place. If it started leaking again, they would have to come out and remove a few of the tiles to make repairs and then secure the tiles back into place. I wondered why they didn’t just make the repairs while they were there, maximizing my $ 375.
It started leaking two days later. I called in the morning and Patrick called me right back. I was impressed. He said we would wait out the weekend (no rain) and then contact me Monday. The message he left on Monday stated they would need to remove 10×15 portion of my tile roof and make the repairs at a cost of approximately $ 2,250. I couldn’t understand how one slipped tile turned into a 10×15 replacement. The conversation about disliking tile roofs was starting to make sense. I never called them back.
I was able to secure a free estimate from Creative Roofing, who had been recommended in the neighborhood for their quick turn around at reasonable rates. When the owner came down from my roof, he said all the tiles were fine, but that the builder had neglected to install flashing around a vent (Photo attached). The total cost to repair was $ 275. While very excited for the inexpensive and immediate repair of my roof, I was extremely disappointed that I had been charged $ 375 by Yancey, sold a story about a slipped tile, and almost paid $ 2,250 for work that never needed to be done! And, they didn’t even notice the builder defect? Did they even go onto the roof?
I would not recommend Yancey and I am considering filing a complaint with the Contractors State License board!

I took off a week of work and interviewed more than 8 companies I wanted to do business with. I knew it was a large investment and I was excited to learn this was a multifaceted company. After spending time with the sales team, I was excited to place my trust in this company’, we signed and wrote the check. I thought it would be a good partnership. I should gave known it was too good to be true. I meticulously reviewed the contract and was assured «everything would be fine». I figured it would be 1 week to process the paperwork, one week to pull permits and order supplies and a third week to install. I was assured that it would not be a problem. It was a problem. I’m received a call after the mandatory 72 «right to cancel» period and was told the contract needed to be rewritten. What? Not all if the items we agreed to were included in the company requested revised contract. I reluctantly signed after I requested they were included.
I took another week off of work to gave Two projects done. It has been 1 month now and no work is done. The sales team simply told me that once the contract is signed, they are out if it. No communication, no follow through on commitments and no accountability for my order or contract. To be fair, I did receive two visits from one if the two project managers. He agreed to come back to walk me through the order again to make sure we were on the same page. The one bright.
If you are looking for service, keep looking. I wish I could comment on the product, but no work has been done. I’ll be sure to post an update after the work is done…

High quality materials, insanely fast work, and extremely personable staff and crew.
— Eric dropped by to walk the home with me and discuss our options. There was a recent update to the local building code, so that was discussed RIGHT AWAY rather than pushing it off to a suprise expense at the end. I let him know that I worked in the insurance industry, and was completely comfortable with the lingo. Eric was straight up with me, no pushy sales pitch, and he had a broken down estimate prepared within 48hrs.
— Yancey WAS NOT the cheapest estimate we received. However, they didnt sacrifice quality on the products they were using AT ALL. All of the small additions that would have boosted the prices of other contractors were fully included in our estimate from Yancey. GAF deck armor in place of standard felt, high profile ridge shingles over regular, and all exhaust flashings and fixtures were included in our cost. These details were omitted from other contractors, so I wasn’t prepared to gamble with any surprise expenses.
— When all materials were selected, the job was scheduled and completed within 3 business days. On the very first day, our old roof was completely torn off, and new sheathing was being installed by the time I came home for lunch! Day 2 and 3 included the full replacement and cleanup, with City inspections happening in between. If there was EVER a question or concern, Patrick reached out as the project manager to let me know he was only a text message or phone call away. He kept us updated with every upcoming step, and was on site to complete the final walk-​through and congratulate us on our new roof.
Wonderful job, and a big thank you to the entire crew working those long hours in the summer sun!

Eric visited and showed us all the colors and styles available for our style roof as well as their insurance, references and licensing documents. We were very impressed with their abilities and will definitely call Yancey Home Improvements for our Roofing Needs”.

Work crew was courteous, competent and quick. My roof work was completed the same day and they left my yard cleaner than they found it.

After getting bids for a comp roof from 5 roofers, we chose Yancey for price and quality. Happy to get GAF certification once project was completed. They did a fantastic job. Cleaned up daily and was done within 3 days on the roof. We added solar tubes which were done after roof went up. Our house looks new again!