Petty Tile & Carpet

I went to Petty Tile after checking other major retailers that did not specialize in tile, therefor didn’t have what I needed. I had a small project of replacing about 30 tiles in various areas of a home. The home was 30 years old, so finding the exact tile was not likely. I had spoke with Sunni and she was able to pull a near exact color match of the tile I was in need of. The other obstacle I had was finding that color pattern in 13×13. Sunni allocated some samples and we compared color and sizes (as not all tiles are created equal). We were able to get the tiles needed, huge thanks to Sunni for being such a huge help in allocating the proper color/​size that we were needing. Highly recommend.

Best customer service I’ve ever experienced. Our home was flooded in last years Memorial Day rains. They came to my home to assess the damage right away and were able to find time in their busy schedule to remove the damaged area. They were ready to roll when our contractor needed them. Always helpful and friendly. I’ll never go anywhere else.

Want great customer service? Quality work done on time and done well? Petty Tile and Carpet is the business you need to look into! My dad and I researched flooring at various stores, and found the Pettys to be competitively priced, and with the absolutely best customer service. The installation was efficient and the work was high quality; the installers answered all of our questions, were tidy, and courteous. 3 years later, the installation is flawless and my dad has had nothing but positive things to say about both his flooring and his experience with the Pettys. Petty Tile and Carpet is our first call for any flooring needs! Go see them right away!

I’ve walked into their store three times now. My parents have used them and said they have always used Petty Tile. So I though I would too. I keep trying to want to spend my money there but every time I go in I have been so not impressed with their customer service. This last time was it for me. I walk in and the man came up to me and said nothing. I asked how is day was going and he said eh ok I guess. I get we all have bad days but come on, this is a business. I the proceeded to tell him what I was looking for and I asked if they had anything like that. He said I would have to go look. Um where? There is so much there I I told him this was my first time buying flooring. He also told me I would have a hard time finding the kind of hardwood I wanted, but I’ve seen it at Home Depot, Floor & Décor, and a few other places. I think told him thank you and I’ll look elsewhere. Super disappointed and not impressed.

We hired Petty Tile to update the flooring in our kitchen. Not too long after installation we noticed issues with hollow spots under the tile and crumbly grout. We contacted Petty and they came out to replace a couple of the boards. However, the tile is still not level and the grout is crumbling again. The floor underneath was clearly not floated or leveled properly to support this type of tile.
I will not be doing business with Petty again. Further, I will find a more experienced craftsman to fix my floors.