Panera Bread

Twice I have come and they have ran out of chicken and wild rice soup. How do you run out of soup before you close on more than one occasion?

This is the best Panera I have ever been to! The customer service is amazing! I’ve been here a couple times to this location and every time been greeted by at least 2 employees. Even the guys and girls on the line. My cashier was Joeseph and the 2 minutes I spent making my order and paying he left a positive impression. They even brought me my order personally. I’ve never seen that before in ANY Panera. I highly recommend this Panera for their top notch service.

Panera always has good food. But for some odd reason this Panera can never get my order correct, 3 times. I ask for no onion and tomatoes, I get tomato and no mayo. The staff seems confused when I try to fix the order, feels like I have to talk to them like I do children. I’ll stick to bagels since it’s easier.

found a red dyed human hair in my Italian Combo couple of months back when i took the first bite.
I had. Bought two sandwitches
When i took it back quietlt, they asked me if i was ready to take back the other piece without replacement. I was thinking, what if i made a big scene out of it. No questions asked i would have had both of them replaced and maybe a gift card.
I am a fool maybe. Its not the hair that irritated me. Well mistakes do happen. Not much harm was done BUT the way they handled it.. .. .

I love this Panera… and it has been less than a year since it opened. Bravo for the drive-​thru. I will bypass the Panera in Elk Grove just for the drive-​thru convenience. However, on more than one occasion, they’ve literally made me either stop and get out of my car or drive back for a mistake. I’m not thrilled about their drive-​thru service and wish it was better. Other than that I love their food, the people are nice, but I’ve experienced better service from Elk Grove on many many many occasions when they’ve made mistakes. I just don’t feel that they are trying to do anything to minimize their errors or at least make amends for the TOTAL INCOVENIENCE when I’m trying to make it a convenient stop by going through the drive-​thru. If it wasn’t for this, I’d give them a total 5-​star rating. Please Please, I beg you, to do better because I could pay less and go to McDonald’s or Arby’s but I’m buying your food because I’m willing to get better food and better service. I feel like I’m getting gypped when things like this happen and I’m paying premium for the food. And if you’re going to give me bread instead of the chips, I CLEARLY ASKED FOR, then at least give some butter (common sense).

We had trouble finding a Panera with our GPS but stumbled upon this one. Nice staff and lots of good seating choices. Always a way to eat healthy, which we appreciate.

This is a new location and I’ve got to say I love it. It was certainly missing a panera. The place is a bit tricky to get in and out of but everything along these strip malls on this side of the street have the same problem. Good staff and service was right on point.