Village Nursery Landscaping & Masonry

I have been a regular customer at Village Nursery for over 4 years. My experience has always been wonderful. They are warm, helpful and extremely knowledgeable. Village definitely has the best varietal selection and quality stock on the mountain. Their understanding and kind suggestions have provided me years of successful mountain gardening.

All I can say is that Ace in Crestline takes any plant back up to a year no questions asked. I’ll be going there

these guys are horrible… i bought a blue spruce tree there, for my deceased son’s memorial .for $ 109.00. it was recommended by the lady who works there as a hardy tree… we wanted something that would grow strong and tall to keep my son’s memory alive…
the needles started falling off right away, and now the thing is almost totally bare… we are heart-broken…we had a tree planting ceremony, and, with loving thoughts had great expectations for the tree to grow with loving care… village nursery would neither replace the tree, or give us our money back! you are better off getting your plants at home depot or walmart… they replace plants that don’t do well…
these guys are crooks! do not buy anything from village nursery in rim forrest!

This nursery has beautiful plants and a fantastic selection. Jennifer was wonderful and patient as I took time to determine which plants would work for us (we are new to the area). That’s the positive.
Immediately upon turning in to the parking lot a couple of minutes after 9 am (when they open), I was chased away by one if the company representatives yelling that I could not park, since I would be in their way (they were unloading new arrivals) and that they were not open (They open at 9, so that puzzled me a bit). I ended up parking across the street, then decided to just come back, since they were busy and I did not want to be in the way.
I returned about an hour later, made my selections and bought quite a few plants.
Two days later, one of the mixed arrangements I had purchased looked terrible. I had properly cared for it, and found it odd that the same flower in one color was dying, while the alternate color was flourishing. I called on the third day after purchase, and spoke with the owner Camille, who curtly informed me that they do not accept returns on plant material and pointed out that this was stated on my receipt. I explained that I simply wanted to exchange (in retail, returns and exchanges are handled differently) for a healthy plant. She said no.
Never will shop there again, but will instead choose to work with the staff at Ace Hardware/​garden in Crestline. I called them shortly after my conversation with Village Nursery, and they said their policy IS to accept exchanges on plants.
I also own a small retail business, and work with the public daily, so I’m especially disappointed in the response I received from Village Nursery. I was completely willing to overlook being rudely chased out of the parking lot, but their unwillingness to exchange an unhealthy plant within 3 days of puchase (I bought 175.00 worth of potted seasonal color) is just not the way to build customer loyalty. That frequent buyer card I was given will no longer be needed.