Tri Lu’s Salon & Spa

Don’t go to this place, bad customer service, they don’t do a good job.
There’s a lady there that is very rude

Please don’t go to this place. One lady, the owner, I believe is very rude. I was there last Friday for an 5:30pm appointment. When I walked in, I was not greeted and no one even looked up. It was packed with only three workers. She kept telling people to come back in 15 mins. One customer came back after 15 mins and asked for a regular manicure, the owner kept trying to convince her to get a gel manicure and she keep telling the owner she wanted a regular one. The customer asked the price difference but the owner ignored her, she then asked me and I said about $ 25. The customer then said she wanted a regular manicure. The lady then said, I can’t do your nails, come back later.
She then turned to me and said «you messed up everything, don’t say nothing»…
I told her a thing or two and walked out, she better be glad she caught me on a good day because if not, I might not have paid her!

So unfortunately my nail is still effed up from her cutting deep past the cuticle and cutting the base of nail
Why is it so hard to find good nail salons in the bay. This place needs to be inspected and closed down.

I came in Tuesday night for a full set. First of all, why is a full set of acrylic $ 35??? The guy that did my nails made them way too thin. And guess what? One of my nails broke last night when I was taking out the trash. Only got to rock my nails for two days??? Never coming to this place again.

Where do I start … I walked in waiting to be seen till I finally walked out and finally was asked what I wanted. I tell them I want full set acrylics. She sits me down and starts doing my nails. I notice her being very ruff when she grabbed my hand I believe her name is Teresa. So she started filing my cuticle to the point were it bleeds! She sees it and moves to the next finger then does the same thing so now I’m bleeding on both fingers. She tells me that if it hurts when she applies the acrylic to let her know but that was fine I didn’t feel anything. After filing my nails and smoothing them out I go wash my hands and what do I find? A roach hanging out by the sink … Towards the end she recuts my cuticle again it re opening the cut she gave me before. At the very end she cuts my cuticle with an actual cuticle cutter and jabs it in my cuticle. I do NOT RECOMMEND GOING HERE ! There was a girl in the shop who was also getting her nails done and she was complaining how they cut her and she was bleeding. I don’t think I even want to be getting my nails done a shops anymore.

I don’t usually get manicures, But I decided I should try gel nails for the first time. I really love the job that they initially did. It was one of the guys that did my nails. The job lasted for almost 3 weeks it’s just grew out. So I decided to go in n let them take it off.
I went in on a Sunday, they didn’t have any customers at the time which was great. No waiting. The owner, the lady started to work on my nails. Then it got busy out of nowhere and they only had 2 more employees in. So she would pause every time someone walked in and wanted to get their eyebrows done. So I ended up being the first in and last one out. She rushed through the work and I feel that she did a bad job taking the paint/​glue or whatever it is that they put on your nails when you get gel. And the new manicure just looked bad. This time I just got regular nail polish.
I was initial happy with the job with gel nails. But the second visit wasn’t as great and the job was bad. I also find the owner to be really rude the way that she pushed her services even when you tell her you don’t want certain things she keeps pushing. I don’t think I would ever return here.

NEVER GOING BACK AGAIN!!!
I went to get INDIVIDUAL eyelash extensions. when I laid down, Teresa kept rudely and harshly pushing my chin and head down and kept yelling «RELAX! WHY YOU DONT UNDERTSAND?!» when I would ask questions about the care of the lashes she rudely said «Do you not understand? you don’t listen.» who is she to tell me that? I need clarification, obviously. mind you, she never let me see the process or even offered me a mirror to look at one eye before she proceeded with the next. once I was done, I took a look in the mirror and I almost cried. the black glue was laid on so thick on the top and on the bottom of the lashes (left my eyelid 29 3747x more sensitive too). It looked as if I had melted rubber tires on my eyelids. super unprofessional. then she asked «who do eyebrows for you? I don’t like. I do better. I do professional» if your eyebrows look like sh*t don’t come at me about mine. so I removed them once I got home. the next day I return and tell her I didn’t like the eyelashes and she said «I never give money back. no refunds. my work is professional. my work is not bullshit.» if her work wasn’t bullshit what did I have glued onto my eyelids!!! the lashes looked like spiders HORRIBLE SERVICE AND APPLICATION. she is a very rude person.

I’m writing a review for my better half. She went there to get her eyebrows waxed and I was waiting for about 30mins which I thought was a long time to wax two eyebrows. I was able to hear how they do business while waiting in there, so they like to charge you before you even get the services done. One lady was complaining about a spot on her nail but the nail lady said it was her fault because she didn’t put her hand in the light another lady was complaining because they don’t honor the correct prices as advertised and she wanted to walk away but the man wouldn’t let her. He said you need to pay first if you want to leave.
Staff seems pretty rude blaming customers instead of themselves.
Ps my girl wants her eyelid back since part of the skin came off when they did the waxing… Never coming back here again.

First time going and the guy who did my nails cut 4 of my cuticles apart was in pain for dayss. Don’t recommend.

Poor service. One of the main reasons I get pedicare is for a relaxing foot massage, there was none with the lady that did mine, talked loudly the entire treatment in Korean. Nicked the toe, tried to cover it up, lousy job. Needs to pay more attention to customer treating then every customer that came in the door. Annoying and rude. I was a walk-​in, thought I stop in for a little treat… left annoyed and disappointed.

I came here earlier today with my sister. It was very quiet, only one person was getting their nails done. My sister wanted her eye brows waxed, so they helped her really quick which was fine. But when she came back out she looked upset. She told me that the lady who did her brows was really rude. She kept telling her to not pluck her brows. She also told my sister that the reason why she did not do such a very good job was because she plucked her eyebrows. What the heck?! And she told my sister to not pluck her eyebrows anymore. And she also added on «you don’t know cosmetics so don’t pluck them that’s why your brows are so thin» like that’s just ridiculous. Who is that lady anyway I didn’t catch her name but if I got it I would have put her on blast on here. No tip for that lady. Oh oh and must I add, there was also another lady waiting to get her eyebrows waxed. When my sister walked out the room that rude lady said to the other lady «come in now I’m done with that one who plucks her eyebrows» like who does that! Horrible customer service. My sister or even me will not be returning back. There are so many other good nailshops around here, this will be the last on our minds.

Went to Salon today for an eyebrow wax and eyelashes as soon as the salon open. Teresa is the one in charge. She was doing nothing and states no time! What about customer service? No mention of waiting on an appointment or anything! She is usually very RUDE! I’ve brushed it off many times in the past! But, this was it! I will not give them anymore of my money!

I’d give this place a NEGITIVE 10 THIS PLACE IS CRAP!!! I went in there for one nail to be done. The lady that started to do my nail was rude as hell. I asked her about her prices for a fill and that I travel far and I was looking for a local shop, she tells me then you should stay there. I was kind of taken back like umm okay. So I asked her how much to repair a single nail. She tells me $ 2 to repair one nail and then sent someone else to finish repairing it. The person who finished my nail tells me $ 5 just for 1 nail! When I asked her to come out of the back so that she can clear up the price difference she came out yelling. That was super EMBARASSING!!! I wasn’t even mad or being argumentative, I just wanted to clarify. Save yourself the headache and go somewhere else. I could wish that this business goes under or fails but my best bet is the way that lady’s attitude is she’ll be doing that herself… Nose diving that business right into the ground. ******DONT GO HERE, DO NOT GO HERE, I REPEAT DON’T GO HERE******

Ever since Tammy and her sister, along with her mother sold the place, this place has gone down FAST! The service is horrible and expensive.
There is no way I would let them touch my eyebrows or nails. Their nail techs are not good at their job. I cannot, nor would I EVER come here again.

Not sure why there are so many negative comments. I go here faithfully every 2 – 3 weeks depending on my schedule. The worst times to go are weekends and Thursday and Friday evenings I would highly suggest that you make an appointment. With an appointment you will always been promptly. I like to go to the older guy that’s at the station in the front. He’s nice and personable and his work is really good. His wife works there as well and does good work but I prefer him.
I forgot the name of the lady that did my eyebrows (it’s the most requested person) but she brought me back. She perfected my shape… something that I hadn’t been able to get in the «high end» salons.
I would definitely recommend this place to someone.

This is the worse place. I thought it was the tri Lu nails with Tammy and her sister but the new RUDE owner let me know that they no longer own the place and I quote «I not no where they are I do for you are you go!» I told her in a nice nasty way that I wouldn’t let her do my dogs nails let alone touch mine and left. Thank God I found Tammy In Pinole. There new shop is very cute and fun. It’s called Tri Lu daughters. Please don’t get it confused with the RUDE lady in hilltop mall!!!

Horrible! The service has declined with each visit.
I would rather go all the way into SF on my day off than come back here.
My gel manicure started fading and peeling in four days.
Even a regular manicure would have looked better.

Horrible service! I went to get eyelash extensions, and the lady who did them was so rude! I asked the lady (she had tattood eyebrows) if she could explain to me the process of getting eyelash extensions, and she responded with such attitude saying that if I wanted to get them or not! that she had many years of experience and she knew what she was doing. nontheless! while she was doing my eyelashes she burped in my face!
This was the worst experience I ever had, and I will NEVER go back there.

Where is the ½ star option?
Please do not go here. Tri Lu’s is now under new Management (for the past 3 months) and Debbie is no longer the owner. I used to go Tri Lu’s since I was a teenager and never had any issues. When new Management stepped in, I noticed many differences but gave the new folks some benefit of the doubt. The new owner is beyond rude (not to me, thank god); but she even cursed out the security guards one day while 8 – 10 women were getting «pampered’. Yeah, that’s not a «spa-​like’ quality whatsoever. I’ve gotten my nails done by Michael and he’s very good. Unfortunately, he’s the son of the crazy, psycho owner. He’s got true potential.
While getting a pedicure one day, this other girl did my friend’s nails while we sat on the chairs and as she was cutting them, the nail cuttings kept flying all over and almost into my face & inside my shirt! When I called her out on it, she gave me this «annoyed» look and I «told her off» again. I got my eyebrows waxed a week ago (by the crazy owner) and let’s just say– I should have left without paying but I only did because I still received services. Yeah, she didn’t get a tip from me, thank you very much. I’m not going back there even if I receive a gift certificate to this sad place. I gave them enough tries to make me feel better but they’re hopeless.
It won’t be long that they’ll be put out of business or the Mall Management will throw them out for their unprofessional manners and poor customer service. Note to nailshops: Just because you THINK you can «do nails» & have a paper certificate hanging on the wall doesn’t mean you actually KNOW how to do nails.

Went here for a full-​set of Acrylic nails, «Mom» did my nails and I was not pleased with the shape. Several nails were crooked and not uniform in size or shape. My nails had bubbles in them and heat was not used to dry them.
I was not impressed.