Kroger

I will always go to this Kroger over the Lombardy one for many reasons.
1. Larger selection of natural foods
2. Better crowd
3. Employees are much nicer (but not super nice haha)
Only problem is they don’t really stay on top of stocking. Half the time I can only buy half of what’s on my list because of this problem.

Why visit this Kroger when Martin’s and Ellwood Thomson’s are in walking distance? Surely, the rude ol hag with a greasy gray ponytail at the self check out isn’t a good enough reason. When the self check out malfunctioned she refused to offer assistance instead she just stood idly at the front of the store and played on her phone. A quick trip to the store turned into an extended affair. I’d expect that kind of service at Wal-​Mart but was shocked to see it at Kroger. Do yourself a favor and go across the street to Martin’s.

This store is gigantic, so you’d probably assume they have a pretty great selection. Well, you’d be wrong. Sure, they have all thousand flavors of Gatorade, but I’ve been here more than once when they had literally no potatoes or bananas. What kind of grocery store runs out of potatoes?! I’ve never once been able to leave this store with everything I came for, and I’m not talking about obscure items, either. I assume it’s horrible mismanagement of some kind, which probably explains the surly employees as well.

Absolutely the worst grocery store. I’m so sad that it is also the closest one to where I live. The worst part of the experience is dealing with the check out staff. I would never buy seafood here, as the smell in this area clearly indicates the fish is bad. Just look at the display case. The seafood is displayed above the ice and is sold warm. It doesn’t get worse than Kroger Carytown.

The best hot food at any Richmond area Kroger. Homemade food and great customer service. Can we have this at every Kroger? Oh and breakfast too, I only wish I lived closer.

Our friendly neighborhood grocery store, save the people in the deli. I don’t have a bad thing to say about this store, save the people in the deli. My wife’s as patient as they come and she’s run into conflict with the folks in sliced meats and cheese (reserve the attitude for someone that actually trying to rob you of your humanity). For the rest of us, we just want to get our food, etc. and go home!

By far the best Kroger in Richmond. Though it is much further from my house than the Willow Lawn location, I much prefer it. The selection of produce, meats, and cheese far surpasses WL. Also the center foods aisles are gigantic, if you can’t find what you’re looking for, you’re not trying hard enough. Parking is ample. I have to take a star off for their awful self checkout lines. No one knows where to go as there are two separate sections but no definitive place to wait.

Of all the Krogers in the immediate downtown area, I think this one is the nicest. It has the largest selection, is the cleanest and usually the fastest checkout. Mind you the parking lot is almost always packed, but it never seems too crazy busy inside. This kroger also has the best produce selection of the downtown Ks. However, it still seems they are randomly out of a lot of vegetables that I want. I don’t eat meat, and eat quite a bit of veggies & this seems to be my constant nightmare no matter where I go grocery shopping. I always feel like its a miracle when one store has all the veggies I set out to get. This Korger also has a decent vegetarian/​vegan isle and carries some specialty items that its hard to find at other stores downtown (vegenaise etc). When I do have time, I prefer grocery shopping here over some other the other stores closer to shockoe bottom.

We have been long time shoppers of Krogers, but this store on Cary has really gone down hill. Produce is either out of stock, or literally rotten on the shelf. In the freezer sections there were literally empty boxes scattered on the floor and in the freezer. Considering a new place to go shopping.

Come to this Kroger, not the one on Lombardy/​Broad! Trust me, it’s better on so many levels, with all of the good Kroger qualities still intact.
I came here only because a friend of mine and I had dinner in Carytown and decided to grocery shop since we were already here. I have to say it was an eye-​opening experience. I pretty much always go to the one on Lombardy/​Broad since it is very close to my apartment, though admittedly that location is less than ideal. This location fixed all of those issues nicely: 1) no sketch people asking for spare change or hanging out for no apparent reason, 2) lines tend to be much shorter, 3) far less competition for the discount bakery items (people will go crazy over the discounts at the Lombardy one), 4) parking/​exiting/​entering are much easier due to the layout of the lot, 5) everything is clean and highly organized here, which I can’t always say for the other location.
I hate to sound like an elitist (though I am Elite, so I guess it works) but the drive here is worth it to be able to get the items I need without playing bumper carts with the variety of oblivious customers and/​or feeling like I came to a local hangout rather than a grocery store. This location has my business from now on.
Overall: 4.5 stars
— — — — — –
Pros:
— Great selection of pretty much everything.
— Same great prices as other Kroger locations.
— The sketchiness of the Broad/​Lombardy Kroger does not exist here!
— Lots of parking despite being located in Carytown.
Cons:
— If you don’t live near Carytown, getting to it is less than easy considering the traffic you’ll face on the way here.

Great Kroger. I usually do my shopping mid-​morning on a Monday or Tuesday, so I rarely experience a shortage of produce. I have been times later in the day/​week when I wasn’t able to get particular items. The employees are always super friendly.
Not sure how I feel about the layout of the store, but overall, I’m a fan.

Kroger is union so there’s a good chance their employees aren’t being exploited. Employees are friendly. Their muzak selection is eclectic: never thought I’d hear ‘I wanna be sedated’ by The Ramones in a grocery store. Kroger is civic-​minded so there are opportunities to buy food for the food banks and donate to charities. Unfortunately, Kroger also allows the homophobic Salvation Army to collect in front of their store.
Kroger pushes the iWireless program where you earn minutes when you buy there, but when I wanted to buy a ZTE Flash cell phone but they were out of stock.
Trying to log into their Wi-​Fi is an exercise in frustration — sometimes it simply doesn’t work. Street people hanging out in the café can be a little too exuberant for my tastes.

This Kroger recently completed a large expansion.
It has everything you’d expect from a grocery store, and even a lot of non-​essentials. At peak hours, there are lines at all the registers, so I’ve adapted and if I need to go to Kroger, I’ll go after 10pm.
The staff are friendly, and the store is always clean. The produce can be crappy from time to time, depending when their last delivery was. But with three other grocery stores within a block, you can always keep going if you want something fresher.

This is one of my favorite Kroger’s in the Richmond area. This location was remodeled a while back ago. It’s really big and the isles are wide enough to accommodate a lot of people. When I was living on campus at VCU, this was my go-​to Kroger. Sure I had to drive a bit to Carytown, but it was definitely much better than going to the Kroger at Lombardy and Broad. I always felt relaxed when I did my grocery shopping here. I also felt that this place was well stocked and that it was easy for me to find the things that I needed to buy. The staff here seems really nice and helpful. The place didn’t feel not smell dirty at all. The parking lot can get crowded, but you’ll always manage to find a spot. There’s a seating area here where you can eat your food. This is one of the biggest Kroger’s in Richmond, aside from the one at Short Pump and the Kroger Marketplace at Midlothian and Chippenham.

This is my fave Kroger in the Richmond area. It isn’t the closest to where we live but I drive past the Lombardy St location to come here because the produce and natural sections are larger and better stocked. Ill stop by Lombardy for a couple quick things here and there but if I try to do major shopping trips there, there is always one or two things they don’t have. For the average American Kroger shopper the differences may not be noticeable but if you’re a vegetarian household like us about 90% of our groceries come from produce and natural sections and the Carytown location can’t be beat. Oh and the other 10% of our groceries come from the wine section which is also larger and better stocked here!
Oh and not specific to this location but just in general the fuel points rock. I buy as many gift cards here as possible (like all my Xmas shopping) when they have a 4x fuel points promotion and take in the fuel points. I paid two bucks per gallon last week, so satisfying

This is one of the best Kroger’s in Richmond (I agree with other reviewers). I occasionally will by past other Kroger’s to grocery shop at this location. This Kroger is modern. I really like the layout of the grocery store. I never encounter really long lines even if the stores busy (Most lanes are open). The customer service is usually good. If you’re looking for a nice grocery store in the city limits of Richmond, Carytown Kroger is a good choice.

This Kroger is generally okay — remodeled and clean with good prices and terrific selection. The staff ranges from hot to cold and I’m not sure why — sometimes the checkout «gang» is busily checking their cell phones, chatting and ignoring customers; other times they are happily bustling and greeting folks. There are a few great longtime customer service reps I enjoy seeing the once or twice a week I visit, like Thomas — he rocks. The pharmacy is extensive, I love the kitschy stuff in the seasonal area, kitchen items has a large section, the cheese selection is better than the new Fresh Market, and the produce is good. The one thing I’d ping them on is the self-​serve hot food bar — no matter when you look at it, everything looks kinda to very old.
Prices: I went to Walmart a few weeks ago (it’s close to the office) and noticed Kroger’s prices for the stuff I buy on a weekly basis are cheaper. Walmart beat Kroger in just a few things.
Here’s the strange part — despite the tidiness, despite the vastness of the selections and proximity to my favorite area of Richmond (Carytown) — nearly everyone shopping seems like they are in the race of their lives to get out of the place. It’s the oddest thing.

I love this Kroger! The staff is always very friendly and the store is very clean. My only complaint is the parking. If you go after 5 on a weekday it takes forever to find a spot.

04÷04÷12
The absolute worst experience:
I was at Kroger on Tuesday evening around 8:30, and there were two female employees standing in front of the store yelling. They were yelling at each other all sorts of obscenities, and it was quite disturbing.
Once I got in the store and began my shopping experience, it was OK. However, there were only two lines open for all of the customers in the store. There was a tremendous wait for the line to clear so I could get to the front to pay. Once my groceries were tallied, I paid… the two baggers were very rude.
One of them put my lettuce on the bottom of the bag, and the sodas I bought smashed it. They also proceeded to call another customer Billy Bob and the night manager (who was a friend of this customer) Jeth-​roe, and said the two of them were on the Beverly Hillbillies.
There was also a female friend with me purchasing groceries at the same time, and once they started bagging her groceries. I asked them «please don’t pack her bags as heavy», and they laughed aloud, proceeded to take one of the bags out of the buggy, and removed some of the groceries. Once some of the groceries were removed one of them handed me the bag, and very rudely said «is that light enough for you or do I need to do more?»
I told the both of them twice we were going separate places once leaving the store, and she would not be able to pickup those heavy bags. One of the two of them quietly said to the other one «like we care»!!!
The manager came over to the two of them while working on her groceries, and asked one of them to get in some buggies. They both started complaining and said «no way man, I been outside more today than I want to». The manager proceeded to beg them to go, and said he had no one else. Once the manager stopped begging them to get the buggies inside, he asked them to split up. They said «OK» once he walked away «like we are». It was the conclusion of my horrific experience at Kroger on Cary Street in Richmond, VA, and I will never go back in there again.
Why oh why did Ukrops have to close?

WOW… the renovations look great and I’m so excited that they are almost finished.
The produce and prepared foods sections are AWESOME.
When the renovations started I got really pissed off because I hate going to the occupied-​Ukrops across the street and i’m not going to throw my money away at Ellwood Thompsons so I had to go to the lombardy store, but now that the store is almost complete… i’m back there in action!
Check out the newly renovated kroger!