Brown’s Richmond VW

My husband and I just had the most exceptional car buying experience with Ted Sisk of Brown’s Volkswagen. Ted was kind, helpful, informative and worked hard to match us with the perfect vehicle and keep us informed throughout the process. Once our car arrived in Richmond, he took a great deal of time to teach us how to use all the technology the car offered. We never felt pressured, yet he communicated with us promptly at each step. We truly felt as though we were working with a friend or family member. He helped us get a great deal, too, and I’m tough to please when it comes to car pricing. I wouldn’t hesitate to recommend Ted Sisk and Brown’s to anyone. He is honest, very knowledgeable about cars and committed to his customers. We’re thrilled with our VW Golf!

They were fair when I purchased my 2013 Golf and they have been great every time I’ve been in for service. I had rocks stuck in my wheel recently and they removed them for free — twice. I’d recommend them to anyone, even my mom.

The best car purchase experience! I’ve been to many car dealers and have purchased cars from used to new and this place makes purchasing a car very laid back. The sales staff are knowledgable about their cars, easy to talk to, understanding, not pushy, have great communication skills, and have a lot of patient. And when negotiating a deal with the sales manager via the salesman, I truly felt that the salesman was on my side. My salesman made sure there was no stone left unturned when it came to making sure I got the most bang for my buck. All these good points is why I will continue to do business in the future with this dealership and hesitate before doing business with others.

DO NOT buy anything from this place. These guys are a train wreck. Purchased a car from them that they promised to deliver to me in NC. 3 full days after wiring the funds direct from my bank to theirs (I was promised the car within 24 hours) — there was still NO car and just a long list of excuses. Everything results in excuses. At this point, they have not even returned the money to me… and I just keep getting more excuses (we don’t know how to do a wire, the accountant is out, the bank is closing soon, etc). These guys are crooks. Worst car buying experience EVER.

Be careful from my experience this dealer is quick to take advantage of you and try to justify it when you call them on it. I removed them from my list of trusted service stations

Thank goodness this dealership exists in Richmond, since I already have sworn to never return to the only other.
I didn’t have to wait a week for an appointment, they shuttled me to work in time for my meeting and picked me up, Jeff called and told me everything they suggested and told me that I would be ok if I didn’t do the recommended services right away (really? no pressure? no telling me ‘you should get this done now’?) and didn’t give me a hard time when I asked him to break everything down price wise.
Prices were reasonable and everyone (Jeff, the guy who put my wipers on… hey I could have done it myself but when they just offer, the driver) were really friendly.
I can’t say much for anything but the service department but the waiting room was clean/​comfortable/​had a large screen tv and if the sales team is half as awesome as the service team, I’ll probably buy my next VW here too.