Pep Boys Auto Service & Tire

I arrived at pep boys for an appointment to purchase new tires for my car. The customer service was great. I dealt with Derek, I believe that he is the manager. He did everything to make my first visit satisfactory. Kudos to Derek, who truly knows the meaning of excellent customer service!

This place can go do you know what at this point. In the past, it was the only Pep Boys I trusted, and where I have bought at least 2 full sets of tires and had other services done in the course of my current vehicles lifetime. Well those days’ have come to an end. After the BS and lame excuse given by the so called manager, these guys are on my crap-​list and demonstrate how incompetent these are auto mechanics have become. A simple punctured tire, of which was on one of the previously mentioned tires, which were purchased here with road hazard coverage, could not be done from 3 PM on day 1 all the way until noon the next day. That’s a pretty lazy staff, state inspections or not. Even though I was told they might get to it that day, I did not hold them to that of course. I did hold them to get to it the next morning, after I was told there was about 2 – 3 cars in front of me. I get there shortly after 12 noon, assuming (and yes I should have called first, but it’s going on 24 hours for a 5 minute job) the next day, and I am told there is still a car in front of me. WTF?! I even noticed that my car was not in the same spot as before, and I was told it was pulled in so it would not be left out overnight. The place has one garage, with about 3 – 5 spots, so I found it had to believe that a) that would go through all that trouble (especially since all auto shops have the «we are not liable for theft, loss, damage, etc» to your vehicle notice posted, or b) if they did in fact pull it in for the night, why on Earth while it was in the bay no one could fix a puncture the very next day. That is like taking a shower and skipping the drying off and putting on your clean clothes. Exactly, it makes no sense whatsoever. The screw is even in the tread and it does not require a replacement tire. And then to make things worse, and what pissed me off even further, there was a guy in front of me just dropping off his car, no appointment made, for far drastic repairs than my little punctured tire, and he tells him all of his repairs would be done that next morning. WTF, again?! Pep Boys, I hope your new owner will get your stores straight, because something is amiss here.