Quest Diagnostics

*read this — receptionist almost negated the results for timed blood test
Get a new receptionist!!! The current one has no people skills. I have visited three times in the last year and each time, she is excessively rude and inept.
I was present for a timed blood test. I checked in for the second test 5 minutes before the necessary time (as advised). The receptionist looks at me blankly. I ask her if there’s anything else I have to do to check in. She says «well we can’t check you in until 4 to 5 minutes before your test». I count out the minutes for her and say, «it is five minutes away, right?». She tells me to sit and wait and I’ll be called. Two minutes after my timed test was supposed to occur, I go back up to the desk. Instead of responding to my presence, she keeps calling people up. I tell her that I am past due for my timed test. She huffs and says, «it says it’s not your time». Then she checks something, probably realizes that it is my time, and shouts for someone to do a timed blood test.
I saw another customer come in and she forced her to sign in as a walk-​in. Five minutes later, the customer walked back up and said «I hear you asking everyone else if they have an appointment. You did not ask me that. I actually do have an appointment». In a condescending voice, the receptionist says «well on the clipboard I handed you, it says ‘walk-​ins’ at the top». So, she basically blamed the customer. Nice.
I came to this location because the Upland location has horrible online reviews. Looks like I’ll be looking for other locations

Came in here on Friday around 3:45pm and was seen within 10 minutes after they had checked my mom’s insurance. The team here seems friendly and was very efficient. We didn’t make an appointment and was seen right away. The clinic was also empty. Would recommend to family and friends

I think the key to doing business with this place is to make an appointment (which I do online) whenever possible, especially if you want to take care of it first thing in the morning. From my experience, the appointments first thing in the morning, such as 6 a.m., fill up kind of fast, so it’s best to schedule an appointment as soon as you can.
As far as the facility itself, it’s pretty spartan, but it’s clean. The phlebotomists have always been nice and I have yet to walk away with a hematoma on my arm, so you know they have skills.

I’m not sure what the deal is with this place. if you have an appointment you wait 2 or 3 hours. If you don’t you can’t be seen till 8 if they open at 5? I’m blown away by the nurse or so called nurse at the front desk. very rude and not willing to help or work with you. If you don’t like dealing with people find a new job!!! Hopefully somebody will read this and try and help quest un F them selves and fix the problem. don’t even deserve a 1 star. Thanks for the experience guys!!!

This place is awful! I made an appointment and of course after I fast for 12 hours and show up for my appointment, they don’t show that I have one! Shocking! The customer service is poor, the women here are rude! When you call the number to make an appointment, you can’t get a live person on the phone! No wonder they have so many glitches in their appointment schedule! I hate this place!

Was 15 min. Late for a 5:30am appt. Was turned away said to come back at 8am for walk in. Mind you there was 1 person in the lobby. Doest take that long to draw blood.

Always come to this location. Receptionist is great at working under pressure. Friendly staff very clean office.

This place is a joke. Says walk in till 1245 I came in at 1030 and they said they can’t take me. I would put zero stars if I could.

I just did a walk-​in. Showed up at 2:40pm and was out by 3:00pm. The blood draw was painless and the phlebotomist was very informative. I think all the staff I talked to were friendly, at least to my standards.
One star off for not able to make appointments at the office. 2 elderly people showed up while I was waiting asking to make an appointment for some other day only being told that they had to do it online or by phone. Hope they can make changes to this.

I learned my lesson going to this place, Make an appointment and be on time, I was 10 minutes after my appointment time and was told to write my name on a piece of paper and waited 1 hour. I noticed other people got in and out within minutes, part of it was my fault but yeah the front desk Lady should take some customer service courses, dealing with patients and customers is not for everyone.

Convenient. The staff a very nice. Never have to wait long. They do not hurt you when they take your blood. It’s clean.

Incredibly rude staff, severely unprofessional. Will never come to this location again

Rude staff doesn’t do justice! When I googled them it stated the hours, but nothing about only taking appointments from 0500 – 0800! I arrived here at 0700 and walked up to the counter where I was «greeted» by not 1 but 2 extremely rude receptionists. When I told them I didn’t have an appointment one of them looked at me and said «we don’t take anyone until 8» I kindly explained it doesn’t state that when you pull them up on Google and her response was «oh well», I further explained that my tests were fasting and needed to be done by 0800, once again I got the «oh well we don’t start taking walk-​ins until 8». Keep in mind there is next to nobody in here and they still took a appointment who was 20mins late… really?! This is the first and last time I’ll ever come in here.

Drove here from Eastvale. Times say M-​F 5am to 1pm, 2pm to 4:40 pm. Got here at 12:25. They lady at the front desk said they couldn’t see me because they were getting ready to go to lunch. They only had one person in the lobby. She wasn’t very friendly. She told to come back at 2 or go to Upland. Bad customer service!!!

I GOT THE BEST NURSE EVER … I made an appointment online, went to my appointment, did not have to wait in a long line, and was in and out in about 30 minutes.
I am not terrified of getting my blood drawn, but I do get a bit queezy! I had the best nurse ever. She was so gentle and I hardly felt a thing. She also recommended I sit for a while and drink orange juice since I do often get light headed after having my blood drawn.
Everyone at this location was kind and helpful. I was not made to feel like «a weakling» because I at times might pass out or get dizzy. I was treated with respect by each and every employee there and definitely recommend this location.
I DID NOT get dizzy this visit and was able to head off to work quickly with no later side effects as well. THX QUEST!

I agree with the other person that gave this place and the staff a 1 star. I actually made an appt on line using THEIR WEBSITE and was told upon arrival at 6:30 a.m. on ½/​15 that they didn’t see me appt listed. OK? so now what. The waiting room is completely empty but the woman at the front desk said, «well, we get busy and so hmm I don’t know». You don’t know what I said? Well, you may have done it wrong on line she said… so many people don’t do it right. Um, ok, so if so many people do it wrong (which I didn’t) then maybe it’s not us «people» but your appt website — ever think of that? The other woman sitting «rolled her eyes at me» and then the other woman said well, (SIGH) we’ll take you… like she was doing me this huge service. She didn’t smile or make me feel welcome. So listen up staff at Quest — Lemon Ave… if you’re going to ultimately take someone that obviously got up early, drove over at 6:30 OMG o’clock and on their vacation day and fasted — then maybe, just maybe they actually did make an appointment. And, oh by the way… if the only way to confirm that someone did it right is for them to have a confirmation number then maybe, just maybe this should be in bold highlighted red, somewhere on the website when us «people» are making the appt so we know — just like you say — you must bring your doctors form or we won’t see you. The point of all of this is that if you were going to ultimately take me anyway — then why the lecture, why make me feel like I’m to blame, not welcome, piss me off and get me to write a horrible review on your business? Unless… Oh right! I forgot…
unless you don’t give a care.

The staff here is friendly, professional and efficient. Be sure to get an appointment and you won’t have as long a wait. Get here at 5am and it will be a breeze.

Blood work, yuk! No appointment today, but i highly recommend one. Staff is nice and they usually don’t hurt you.

I had an appointment at 10am, when I was called back in a timely manner. The front office staff was cordial, the phlebotomist was excellent in verifying information, great at blood withdrawal and very nice. The front & back office areas, as well as the restroom I used appeared clean and well stocked. Overall I had a good experience and will go back when I need labs drawn again.
Sylvia R.

This place has the RUDEST staff. I showed up at 5:30am as a walk in and was told I needed to make an appointment. Of course this little tidbit of information is listed nowhere on their site or any information my doctor gave me. When I pointed this out they told me to take a hike. I ended up driving more than 10 miles out of my way to grove for a walk in. So much for a new convenient location.