Armor Systems Corporation

So I noticed that my wife (according to her credit report) was in arrears to a police department, and that Armor was the contact organization that was listed. Since we live in a different state, we reached out to Armor for help. Maria called us back on the same day and asked my wife for an account number (which she did not have). I looked up the report again on the next day and found the account number. When I tried to call Armor, the phones were not working, so I sent them an e-​mail. Well about 3 hours later, Maria called me and apologised since the storms are apparently affecting the phone system. She quickly explained that the charge was actually supposed to be assigned to someone else who has a very similar name (my wife learned the same when Experian looked into the situation). No personal information was relevaed but I know who the person was — it was my wife’s sister in law. Maria had done her homework and explained what would be done to fix the situation. She even offered to mail us a copy of the letter that would be sent to the credit agencies. She was at al times cheerful and professional (such as by not revealing any personal information even though it was pretty clear that I knew what happened).
I have never had an encounter with a collection agency — and hope never to again — but I have to say that my experience was positive. I will admit that this is probably due to the fact that we did not actually owe anyone any money, but I will also state that Armor did their homework — quickly — before calling me back, vs. making us prove that we were not in arrears. Good job Maria.

This is a collections company (not sure of their location, as they have several in Illinois) which employs a bitch named «Maria.» I tried to make a payment for a friend’s debt and she refused to run the card the day I gave her the information. She «already ran» her payments that morning (before 10 AM), so she said she’d run it tomorrow. The next day the payment posted to my account and I called to get the confirmation fax I was promised but she said she’d do it at the end of the day. I told her time was of the essence because my friend had been denied a loan for law school because of the debt, and that she needed the confirmation ASAP to appeal the loan denial. She said she didn’t care, that everybody makes such demands on her, and that I shouldn’t tell her how to do her job. She also refused to let me speak with her supervisor. Whoever deals with this co. needs to file a Better Business Bureau complaint like I did.