Grumpy’s Drains, LLC

Excellent service! Prompt, courteous and clean. Kitchen sink was plugged and it did not take long to get it back in working order. Very pleased and happy to recommend.

Excellent service. Have used them twice in the past 5 years. Nice honest guy and good work.

Wow! Where to start? Chronologically I guess. Grumpy’s was quick to respond to my request to clear our kitchen drains — same day response (that was impressive). They gave me a noon to 3 pm arrival window and said they would call 15 minutes before arriving so I could leave work and let them inside. About 1:30 I had not received a call, but decided To go home and wait. Good idea — their truck was parked in front of my house when I arrived home.
The tech was a very friendly, polite and nice guy (I was I impressed!). He accurately concluded the blockage was in the line between the sink and the main sewer line. He up sold me on jetting the line instead of snaking ($ 315 instead of $ 180) and loosened a rubber coupler to the sewer line running horizontally across the basement ceiling — sewage ran from the pipe, down the basement wall, around the roughed in window frame, splattered on the freezer and a shelf of packaged food, pooling on the floor. Gross and smelly. The tech attempted to catch sewage in a bucket — maybe 75% successful, but still sewage running out all over the wall etc. He moved a stored coffee maker, dropping the glass carafe and breaking it. He was genuinely apologetic throughout this fiasco.
After the sewage had quit flowing, he jetted the line saying he could hear the blockage release at an elbow and the job was done. I asked if the blockage might just move downstream and get caught at another joint before the larger sewer pipe. He reassured me it would not happen (spoiler alert!) — he was wrong.
He left and I proceeded to begin to cleanup the disgusting mess in our basement. I did, however, start the dishwasher before starting with the cleanup. About 20 minutes later the dishwasher began to pump out the first wash cycle water. Yes, the dishwasher drain line is connected the sink drain. As it turns out, the blockage moved to a very low point in the line (just before the main sewer line) and the dishwasher water and other crud in the line shot out of the washing machine drain, soaking a wood wall and pouring out sewage across the floor on the other side of the basement.
I called Grumpy’s Drain and they sent the tech back (after 5) and he cleared out the blockage and my drains wear finally working properly. He apologized, said I would not have to pay for the service and I would get a call the next day from the office to confirm this.
I never got a call about the charges or a call to apologize. My family (wife, 2 kids and me) spent several hours cleaning up the disgusting mess, bought extra cleaning supplies $ 20) and finally, exhausted, went out to eat dinner ($ 90) at 8 pm after showering.
What Grump’s should have done after creating this problem was: Cleaned up or helped to cleanup the worst of the mess; hired a cleaner to do a thorough cleaning; and had the owner call me to apologize and make sure we were okay. Oh, and finally, paid for our dinner out (the cleaning supplies will get used). Mistakes happen, and I understand that. But to basically just cut their losses and move on without taking care of the customer was just plain crummy and wrong. Given my experience, I suggest you might consider another option for drain clearing.

Scheduling was super easy. The plumber called to see if he could come a couple hours early. I wasn’t available and he was understanding. He was running a little behind due to traffic and called to let me know.
Both the people who came where very friendly and polite.
They fixed my tub even though I could tell it was a challenging job.
My only complaint was they left a bit of sludge on my bathroom walls, bathroom floor, bathtub, and floor just outside the bathroom.
I would use them again, as well as recommend them, but ask first is it’s customary to clean up after they are done.

Not very happy with the service result from Grumpy’s drains. The technician was very nice and pleasant (albeit 30 minutes late to the appt) but I gave him a pass on that.
Being that my husband and I just bought our house we weren’t super familiar with what was a drain and what wasn’t so I asked him to unclog one outside drain for sure and look at 2 interior ones that looked like they drained as there was water pooling there. He blew out the outside drain and that is draining now. But he looked at the two interior ones and ran a cable through to see if they were connecting to the water mains and accessed that they were not in fact drains at all but just floor plugs. They wanted to charge me for those drains as well. I told them that was ridiculous that I would be charged for a service that was unclogging them when in fact all he did was verify they weren’t drains. When the office manager called to collect payment I contended that fact and she contended that they did provide a service as I «now know more about those drains than I did before». We ended up splitting the difference of the quoted price to unclog the drain but I still ended up feeling ripped off.
Bottom line — unless you KNOW it’s a drain and you KNOW it needs to be unclogged, then don’t have them even look at anything else because they are charging a premium for knowledge I could’ve gotten for free from someone else. Lesson learned.

Grumpy’s had great reviews on Angie’s List and another company referred me to them as an excellent company for clogged drains, which is exactly what I had.
After waiting nearly two months, and trying every possible home-​remedy on the internet, I gave in and decided we needed to call a plumber to fix the clog in our guest bathroom toilet. As a first time homeowner I always seem to assume that calling anyone, to fix anything, is going to cost me a fortune. I was silly to wait to so long in retrospect because after I called Grumpy’s they were there two days later (a little ahead of the scheduled time) and had my toilet fixed up and ready to go all for a very cheap price (as quoted over the phone). I was warned there could be an additional charge, but apparently my toilet didn’t need more than expected.
What brought the quality of service over-​the-​top was that the man who fixed my clog also told me what caused the clog and how to avoid it in the future — which was so appreciated! Apparently my expensive toilet paper is to «fancy» for my cheap toilet and old pipes so he recommended I either (1) buy a new toilet or (2) use cheap toilet paper. So far I haven’t done either, but if my toilet clogs again at least I’ll know why…

The best companies not only fix the issue at hand but also educate the customer. Grumpy’s is one of these companies.
Keith came out to clear out our line which drains laundry and the kitchen sink. He cleared it in short order. He then described the causes of the buildup and what we could do to prevent it in the future. I felt confident in his expertise and was very happy with his professionalism and efficiency.
Great guy too!

I used Grumpy’s for a clogged drain. They came out earlier than the appointment time. Worked for me. Did the work. Unfortunately, i had a broken pipe. Keith gave me some ideas and off he went. He discounted the work from the original quote since the pipe was broken. Great to work with.

We called Grumpy’s based on these Unilocal reviews (the only low score is a guy that obviously didn’t pay attention to the receptionist) and they came right out, they were speedy, efficient and friendly and the price was unbeatable. They didn’t try to sell us anything at all, didn’t try to gouge on time or any of the other common tactics from the bigger companies. Recommend whole-​heartedly!

If plumbing could have a «happy ending» my clogged bathtub drain just did. Called and they were here 1.5 hours later. (and he was quite pleasant, and not at all grumpy)

I’m feeling just a bit grumpy about my drain cleaning today.
With all the Unilocal «5-​Star ratings» and glowing testimonials, I gave GRUMPY’s DRAINS a call to clear my sewer line today.
I explained the problem carefully to the office lady, who seemed rushed to just get my name and address and send out a service technician.
Keith arrived ahead of schedule (great with me).
But, when I explained the situation to him — the over-​the-​phone estimate of $ 115 immediately grew to $ 211.
Keith did find roots in the line, the cause of the problem. He showed me a clump of roots he said he cut out of the sewer line.
And, he claimed to run the TV camera «scope» down the line — but although I was working in my office 10 feet away, made no offer to show me that the line was now clean. I take him at his word; that he looked and it was clean.
Then, he pitched a Root Killer application — injecting a foam in the sewer line for another $ 145.00 to keep the roots from growing back — but for only a year. I can expect to pay at least $ 145 a year in the future to kill ‘em back
Well, who the heck wants nasty roots growing back in their sewer line? I bit.
He cleaned up the work area well, and I paid the invoice by check: I had to, they don’t take DISCOVER, only take VISA or MASTERCARD — no others. Removing a clump of roots just outside my home ended up costing $ 356.00.
Let me be clear: Keith DID check in with me on the «ups and extras» in advance of providing treatment. It does seem he did a good job (must let the root killer work for several hours) so I can’t flush and try it out).
But get ready to pay more than the low-​ball price, quoted on the phone.

Fantastic quick service!!! I called about a clogged up sewer drain. They quoted me the price, were at my house within an hour, on a Sunday no less! After fixing drain let me watch camera inspection. Polite, friendly and efficient. (:

Awesome. Came early. Finished quickly. Fixed the problem and were super nice in the process. Perfect!

No more waiting for hours for plumbers to fix my drain. Grumpy’s is the best. I was told exactly what time he would arrive and what the cost would be of fixing my drain. They have also accommodated my work schedule.

Friendly, fast and efficient! I called about my clogged bathroom drain and ‘Keith’ was here within an hour and a half and solved the problem. Highly recommended. Bonus points for a cool name and logo!

THE BEST! I have had a complete blockage in my pipes for 4 days. I am a single Dad of two young boys so this has been a terrible time for us. I had another plumbing Company out to inspect and fix the problem. They informed me that my main sewer line had collapsed and I would have to pay $ 15,000 to $ 16,000 to fix it! I was referred to Grumpy’s Drains as being a specialist in clogged pipes and root damage to pipes. He showed up exactly when he said he would, assessed the problem and fixed it for $ 405.00. That’s a far cry from $ 16,000 and my pipes were NOT collapsed. This company is excellent! Courteous, punctual, helpful and quite literally saved the day. I would recommend them to anyone! They are fantastic!!!

Keith did a great job. He arrived on time and fixed the drain immediately. He gave us advice on dealing with older pipes in our 100-​year-​old craftsman. I will use Grumpy’s again if the need arises.

Every so often, the floor drain in my basement floods. Usually we call a national chain, who charges us a lot of money and gives us a high pressure sale on some very spendy drain cleaner. This time, I tried Grumpy’s instead. They’re super friendly and fast, with great customer service. The first try didn’t take, and Keith was back within two hours of me calling. The drain works great, and we’ll definitely use them again.

Found a great drain specialist, sink was clogged for two days, stubborn me tried Draino-​not good for old pipes. Called Grumpy’s drain on sunday, very fast & excellent service. If you have drain clog issues call them. Support local small business, they go the extra mile!!!