Courtyard – Pleasanton

As an older middle aged women man, I need an AC that constantly stays on. Doesn’t happen here. Called front desk but no help. Will have to try another hotel.

This hotel would be ok for a one night stay but it’s obvious that the owners have not reinvested anything into it. My room was very dated and there were only a few TV channels available in the room. Staff was phenomenal, if it weren’t for the people I would’ve given this place the lowest rating possible. Upon check in I told them I was going to be there for 11 days and asked for a quiet room. The polite person at the front desk gave me a ground floor room adjacent to a side entrance with a door that slammed every time someone came in and out. The next morning I asked the front desk clerk to change rooms and to call me when something became available. No one called and by the time I returned from meetings there was nothing better available. The next morning I went to grab breakfast before my 7 am meeting (the restaurant doesn’t open until 6:30) and arrived as soon as they opened. I waited 20 mins and still no breakfast! Requested a refund, which they happily gave, but it meant I had to go to work without breakfast. If you want coffee here before 6:30, it’s available on a cart in front of the check in desk, but it’s unacceptable that they charge you 3.00 for it and you pour it yourself! The last straw was this morning when I was going to give breakfast one more shot. It arrived promptly but the eggs were overcooked and the bacon looked like it just came out of the package (wasn’t even cooked!) I immediately checked out and moved to the Pleasanton Marriott for my remaining 6 days. Don’t expect blankets in the room as the comforter is barely thicker than the sheet. Room service looks like they spend about 2 minutes cleaning the rooms as my iron was left on the sink and the iron board in the small entrance every morning and the dental floss from my trash can was in the carpet when I arrived back to the room. This hotel is right across the street from my corporate office but I will gladly drive an extra 10 minutes to avoid ever staying here again. I am a Marriott Gold member and spend about 18 nights a month on the road.

I expected a Courtyard by Marriott to be a more up to date hotel. . this is NOT one of the properties. The lobby and shared areas are nice, but the rooms are tired and need of updating.
Also, I think the cleaning staff needs to work a bit harder at the cleaning…the counters on the tables were quite dusty…the microwave that they brought in for our use was quite dusty as well.
On the plus side. . their internet was above average.
It’s just not as nice as the Best Western down the street. And breakfast is NOT included at this property. Plus the room prices are higher than BW.
Next time we’re staying at the BW.

The good: Good, clean rooms. Nice property. Marriott never disappoints there.
No jacuzzi in pool area.
$ 7 for a 20 oz. dr. Pepper and small 16 oz. Gatorade? Ummm, okay.
Have to wait around at bistro for workers who are in the back room doing God knows what to come out 3 minutes later and notice you’re there. This seems to be a recurring problem at several courtyard bistros I have been too.
The snarky front desk girl who seems to thinks she’s the smartest girl in any room she’s in and constantly on stage doing a stand up routine cracking dry, sardonic one-​liners doesn’t make matters better by explaining (with a little attitude) that it’s no big deal, and that she simply calls over when she’s sees people waiting and a bell rings on the back and the bistro person comes out.
This ignores the obvious:
1. Guests shouldn’t be waiting in the FIRST place. If this is happening often then the system is broken and needs to be fixed.
2. A guest shouldn’t have to walk clear across the lobby back to the check in desk to have her call over to the bistro.
3. What if the desk clerk is just helping other guests and doesn’t notice the folks waiting across the big room at the bistro?
It’s just a silly, backwards system that could be corrected if Courtyard trained their bistro staff to check the front counter more often, or installed a camera, or installed a bell for the customer to ring.
I’m a hugely loyal marriott guy. 42 nights this year already. I think I’m done with courtyard. Residence Inn offers far more as a brand and has better customer service.

first Unilocal review. We arrived 10 oclock yesterday and greeted by friendly frontdesk clerks. this business doesnt have free coffee as as courtyards do But their market provide what we need now.
we have a family of three. they sold out the twin bed rooms but instead they gave us one kibg bed with a sofa sleeper which is nice
all in all. i like this hotel and will come back if i visit this area again

Rooms were clean and comfortable. Beds were very comfortable too.
They don’t have complimentary coffee in the lobby like some other courtyards.
The biggest complaint I have is the clientele who stay here. They are rude and loud and inconsiderate of other guests. My room overlooks the pool. It is midnite and the hotel allows guests to party out there at this hour? Some of us are trying to sleep. Same goes for the hallways. People are so loud. They need better monitoring of their guests. There is no enforcement of proper etiquette.

Me and my boyfriend stayed there this weekend and it was a nice stay. Upon arriving the front desk greeted us and gave us our room key very quickly. I booked online through expedia and there was no hassle what so ever. Check in process was about 5 minutes. The room was clean and comfortable most likely be staying here again.

I am giving a low review simply because I’ve stayed in many hotels in Dublin/​Pleasanton some of which much nicer and cheaper and all but this one have complimentary coffee in the lobby. This place nickel/​dimes you for wverything. I had a much nicer stay at the local LaQuinta. When I confronted the front desk they had the nerve to cite that I booked my room through Expedia as of that should have made a difference.

The hotel was great but the front desk representative «Michelle» is horrible and rude. She has a hard time understanding people and hang up the phone before I finished my confirmation. I repeated my email 5 times to her but she ended up still sending to the wrong one. This is not a good experience for me.
Advice for the Courtyard: If you value your customer and your business, please make sure you hire the right person the train them well before they stand in the front desk.

This place is a joke. Showed up with our reservation for a king bed and a sofa bed. Well, it wasn’t available. The lady at the front desk couldn’t explain why just that «someone» must’ve made a mistake. After laying into the lady a bit she said she could get us a roll away bed for our daughter. She also through in 3 breakfast tickets. Whatever. We took our keys and headed to the room. The keys didn’t work. Fantastic. Went back down to the lobby to find the lady at the front desk in a full on argument with the facilities guy. Classy. I told her that the keys didn’t work and she claimed they did. I assured her they didn’t. The facilities guy then ordered her to make us new keys. This prompted the 2 to exchange words again. Seriously? Anyways, pick a different place to stay. Don’t waste your time here. There must be something better than this place.

Did my usual mobile check in to avoid the front desk check in process, but when I got to the hotel saw there was no mobile check in line and 20 people in front of me. 30 minutes later I checked in but no apologies from the employees for the wait.
Woke up to get ready, turned the water on in the shower to find pincher bugs coming up from the drain. They were also coming up in the sink drain.
When I notified front desk of the bug situation at checkout they said they would have someone check it out, but again no apologies.
Needless to say I will never stay there again.

Upon arrival I was greeted with a very friendly front desk staff. Room was clean, parking is free, wifi free, and the courtyard area & pool were quite and relaxing. Didn’t eat at the hotel as there are many other options if you head south on Hopyard road. Make sure to check out the restaurants in the downtown area.

This seemed like an older property. The hotel seemed like a maze and I always had trouble finding my room for some reason. Our room seemed clean enough but a little old and outdated. I was sneezing a lot in it and it had a faint musty smell. They do have an area to print your boarding pass and a place in the lobby for food and drinks. We stayed here for two nights, we were in town for a wedding.

When we checked in, we were asked if we would be okay with accepting a handicap accessible room. We we’re assured that the only difference we would notice would be that the bathroom would be a little larger. We agreed to this. What we didn’t know was that the larger bathroom meant that the actual living area would be much smaller and because the room is smaller, there was no sofa. Had we known this in advance, we would not have accepted the handicapped room.
Immediately upon realizing that the room would not be acceptable for my family, I returned to the front desk to ask for another room. I was informed that no other rooms were available and the best they could do would be to provide us with a single roll-​away bed. I asked if they could provide a second roll-​away but was told that a second one would not be possible due to fire marshal restrictions.
As it turned out, this room was very small and uncomfortable for 4 guests. While we made due for our one night stay, if the stay was longer, we would have insisted stronger for a room change or would have left for another hotel.
There is a pool. It’s okay.
I don’t think the breakfast options were very impressive. The menu was limited and very over priced.
Would I choose to stay here again? Not likely. There are other options in the area in the same price-​range.

Stay here often as I travel for business. Much better value and friendlier staff than the Marriott right down the road.

***This Courtyard has all the great pluses of a Courtyard by Marriott like comfortable and clean rooms, complimentary Wi-​Fi, complimentary parking, a 24-​hour fitness center, and a reasonable room rate (one of the least expensive options in and around the Bay Area); unfortunately, it is a long drive to get to San Francisco from this Courtyard***
Courtyard by Marriott properties feel so similar. That is not necessarily a bad thing. Most Courtyards feature complimentary parking, complimentary Wi-​Fi, a 24-​hour fitness center, a bright and modern lobby with a variety of seating and lots of power outlets, and rooms that are functional but also very comfortable. Courtyards are often located in rural and suburban areas and usually feature more reasonably priced room rates than Marriotts.
This Courtyard has all of those pluses. It is also one of the least expensive properties in or around the Bay Area. The inexpensive room rate might have a lot to do with this Courtyard’s location. This Courtyard seems to be in a very nice and safe neighborhood, but there does not appear to be that much to do in the immediate vicinity and it is a very long drive to get to San Francisco.
There were a few other areas where this Courtyard fell short compared to other Bay Area Courtyards though they were only minor flaws. The room was warm when entering (the A/​C was off). The door was left ajar too.
The rest of the hotel was very pleasant though. Service at the front desk was friendly and polite. The room was comfortable and very clean. Marriott Rewards Platinum members receive 400 bonus points and an arrival food or beverage gift – a choice from the market including options like bags of chips, bottled drinks and even a pint of Haagen-​Dazs ice cream.
While this Courtyard by Marriott is not really a great option for a long stay because of the limited dining and entertainment options in the area, it is good for a business stay or a short stay because of the comfortable rooms and the great room rates.
As already mentioned, this Courtyard offers complimentary self parking. It is easy finding an open space.

Nice and clean.
Slightly difficult to see from the road.

What a dump. Room was 58 degrees and no heater. This place is very run down and trashy and dirty.

I have been to this hotel a number of times, and consistently received excellent service from the front desk staff and everyone else at the hotel. Clean, roomy, nice!
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Horrible… this place exists to rip off corporate travelers.
Where to begin…
the room they gave me REEKED of smoke. When I went to work the next morning, I left the window open to let the stink out. Well the maid closed it, to preserve that foul odor for me. I will have to wash everything I brought with me, because it now stinks. Even my brand new suitcase stinks.
I was promised a breakfast… so I was counting on getting a bagel and maybe a piece of fruit. I didn’t expect much… well I got NOTHING so I was hungry all morning. Thanks a lot ! They have a crappy coffee shop in place of a breakfast buffet, and want $ 10 for a breakfast sandwich you would have to wait in line to get.
I got in late, after midninght. The door was locked, with instructions only for how to use your key. No instructions for calling a night clerk for registartion… nothing. I was exhausted… I realized you could easily slide the door open. This got the night clerk’s attention… and she yelled at me for not knowing that you’re supposed to push the unlabeled intercom button. I literally could not believe what was happening.
This building is huge, for the rooms in the back, you have to walk almost a block. I never found the elevator. so you get to drag your luggage up three flights of stairs to get lost in the maze.
They are charging my employer $ 150 a night. I see other people on this site writing about paying $ 40 for rooms, which is about what it is worth. I plan on calling my company’s travel agency and telling them what an awful place this is. I’ve paid for two days, but I’m going home … the stink is too much