Leading Edge Pest Management

This review is long overdue. Leading Edge has been servicing my home & business for longer than I can remember. We all have the expectation of living in a pest free world and when that environment is compromised all I have to do is pick up the phone. After describing the problem, the service is conviently scheduled. Living in a track home adjacent to open space, we have been visited by all kinds of unwanted guest and Leadin Edge has done an excellent job of exterminating them. When doing work inside my home, they have been courteous & professional. From ants to moles Leading Edge Pest Management is your solution.

As you read this, please keep in mind that we used Leading Edge Pest Management in the past and we were satisfied with their work and service. I feel that using them a second time was a huge mistake on our part. Also keep in mind that this company is Diamond Certified.
We were selling our house and needed a termite inspection. Leading Edge termite inspector number 1 showed up on 9÷18÷15 and did what I feel was an incomplete termite inspection (details ahead), all he found was some dry rot out front on the second floor in the eave above the garage.
Leading Edge termite inspector number 2 (he has done work for us before), came out to see if the dry rot damage is something that he wants to do and is able to repair. He decided to pass on it as being too difficult for him to do, he indicated at the time it was beyond his capabilities. He referred us to a contractor that they use who then did a good job of repairing it on 9÷22÷15.
During escrow, the home inspector showed up on 10÷29÷15 and found termite damage around the front living room fireplace.
Leading Edge termite inspector number 2 showed up again on 11÷4÷15 to look at and he confirmed the damage found by the home inspector and missed by termite inspector number 1, who did the original termite inspection. Again he decided to pass on repairing it due to its difficulty and his own ability to do it. He referred us to the contractor again. We had trouble getting in touch with the contractor, finally we had to call termite inspector number 2 and he easily contacted the contractor who then contacted us. The contractor thought he could get to it the week before Thanksgiving, but as it turns out he could not get to it until the first week of December and our escrow was scheduled to close around December 1^st which Leading Edge was aware of because of my calls and my realtor’s calls. The buyer’s loan would not fund without the termite repair clearance, and the seller of the house that we are buying wanted an early close too. Needless to say, we let Leading Edge know of our dissatisfaction. Keep in mind that all of this has been caused by Leading Edge termite inspector number 1, in my opinion, doing an incomplete inspection job in the first place.
Leading Edge termite inspector number 2 who was previously incapable of doing the work was now ready, willing and able to do the repair for a price of $ 3,100 for what probably amounted to no more than 8 man hours of work. This was completed on 11÷20÷15. In my opinion, I feel this is probably triple what it should have been due to the great inconvenience that we are causing him and his having to cancel and rearrange appointments for that day and supposedly having a lot of people angry at him for changing their appointments. We have been homeowners since 1977, and in my experience, there were many times we had contractors change appointments with us because they hadn’t finished up a job yet or whatever, we have never gotten angry at any of them. Many times we have things happen that are out of our control. In my opinion, the higher price gave termite inspector number 2 good incentive to do the job that he could have done in the first place at the normal price. Also, after completing the job, the inspector and his helper dumped a bunch of their sawdust on the ground near our front door on some of our plants.
In my opinion, Leading Edge basically backed us into a corner where we had no choice but to pay whatever they asked to get the job done. In my opinion, had termite inspector number 1 done his job correctly and competently, the termite repair would have been done at the same time as the dry rot repair and no one would have been inconvenienced and none of this would have been an issue. However, Leading Edge never took responsibility, at least not to our face, for their error and instead we had to pay a premium price to get the work done.

We tried another pest control service for a spider problem we were having. After 3 sprays with the other company we still had the spider probkem. Then after just 1 spray with Leading Edge we’re spider-​free! Thank you Leading Edge. I highly recommend them

We are in the process of using Leading Edge Pest Management for the 4^th time since 1998. Leading Edge was able to treat two of our rentals in 1998 & 2000. And recently, provided pest inspections in 2012 and today for our new home.
Owner, David Roe has provided excellent service, and today similar service provided by Chris Allen. We expect to receive the report tomorrow and recommendations for remediation. The estimate for 3500 sq ft was $ 175.00 and can be applied to the treatment. The work is guaranteed and re-​inspection in 12 months. I highly recommend Leading Edge Pest Management and they are Diamond Certified.

This was my second bid for a termite service and I couldn’t be more than pleased! They came out much less than the first inspection from a big name company and they even were available to do it a few days later. Chris and William were great and kept me informed all the way through the process and treatment. If you had an inspection done from a competitor you can give them a copy (without the price of course) and they will waive the inspection fee, a savings of $ 50! I also have a 2 year guarantee!

Leading Edge Pest Management was referred to me by another company who could not help me with a skunk problem. Unfortunately they could not help me either, but the lady on the phone was super helpful and answered all of my questions. Great customer service! Thanks!

Very helpful! I found several wasps in my house and needed someone pronto — they sent out Chris even though they were nearly closing and thank goodness because he found 6 wasp nests all around the roof, eaves and garage and they were accessing my house from all over. This company was also recommended by a honeybee trapper too. Highly recommend!

I called these guys to give me an estimate for my house. We are adding onto the original house and found some dry rot in the original house.
When the man showed up he came off as very cocky and arrogant. He looked around briefly and gave me a ridiculous estimate that was nearly twice as much as the other 2 estimates I received. It was almost as if he just threw out a number and if it stuck then he was okay with it.
Very disappointed as I called him after I looked him up on Unilocal and all of the 5 star reviews. I would NOT recommend Leading Edge Pest Management.

We are moving to a home in San Ramon that has been neglected and has a serious rodent problem. I searched the internet and found Leading Edge Pest Mgmt. Wow, I was impressed with the conversations I had with Sheila and Laurie on how to get the service started and the plan of action. Tony came out to give an assessment and knew exactly what was wrong and what had to be done as far as proofing. Tony is a hard worker, very reliable and professional. I would recommend this company 100%.

Leading Edge is a fantastic company. We’ve been using them for several years to spray our property to prevent insects, etc. When we developed a rodent problem, they were extremely helpful, fast and effective. They did not overcharge and told us if something did not need to be done. Tony is our technician and he is wonderful. Laurie runs the office and she is also great — responsive and always available.
These guys are awesome! I always prefer to hire small local companies and would highly recommend them.

This company is by far the best company I have ever dealt with in any industry. They are honest and reliable; they won’t overcharge you for work and they’ll tell you if something doesn’t need to be done. They do chemical treatment, so they don’t use harsh chemicals. Their owner, David Roe, is a pillar of the community and has been doing it for 40 years.