Somerset at Spring Creek Apartments

thank God I checked this review board. Thanks ladies for the reviews… You saved me and many other families future headaches.

Where there is smoke there is fire. I was going to look at these apartments tomorrow. As of this reading, I will not be going.

If I could give zero stars I would. Save yourself frustration, anger, and the feeling of powerlessness and find another apartment.
The worst office group I’ve ever worked with in my 20 years of renting.
Explanation:
We’ve lived at Somerset for over four years. The first few years were pretty uneventful and it wasn’t until new management took over that I really became unhappy. I understand there will always be certain inconveniences that go along with renting instead of owning: loud music, dogs barking, pervasive cooking smells, etc.
However, I have a difficult time understanding a management group that is dishonest, inconsiderate, and unwilling to accept responsibility for their mistakes; especially when it’s at the expense of their tenants.
We decided to find a new place to live after what we felt was a substantial increase in our rent — keeping in mind that there has been no significant upkeep/​maintenance within our apartment for the entire four years we’ve lived at Somerset.
My problem with management:
1. I went to the leasing office to find out when our lease expired and when we were free to move. I was given a specific date (written on the termination form) and told to bring it back the next day to solidify that date.
2. While I was in the office, I paid my utilities with a check.
3. I dropped off the termination form the next day.
4. I drove to the new apartment to pay the deposit and set our new lease dates — based off the date I was told by Somerset.
5. The following week I was called by Somerset to say they’d received my termination but that the move-​out date was wrong. I asked how it could be wrong when that’s what I was told by their office. The woman I spoke with said she didn’t know what I was talking about and that by her calculation we would need to stay another 8 days to meet our lease agreement.
6. Again, I stated I didn’t understand when I specifically came to the office to ask for a move-​out date. When I told her I’d paid the new place’s deposit based on that date, she didn’t seem to care. In fact, I had the unpleasant experience of feeling she thought I was lying — that I was fabricating the whole conversation I had with the other staff member.
7. So, because I’m bound by a lease, I have no choice but to extend my move-​out date and pay for the rent of two apartments for two full weeks.
8. There was absolutely no acknowledgement that what I was told by their staff member was incorrect.
9. Although very frustrating, this is not the end.
10. About a week later, I get a notice on my door that I haven’t paid my utilities. See #2 above. I had PAID my utilities the day I stopped by for a move-​out date and the termination form.
11. Again, the same woman I spoke to earlier who acted like I was lying, treated me exactly the same way. This time, however, I had proof — the copy of my check. When I brought it back to the office, she still seemed unwilling to acknowledge that they had lost my check. She kept saying, «I didn’t lose your check.» The sheer lack of accountability astonishes me.
12. I had to go to the bank, stop payment on the check, take a copy of the fee to the office, and actually had to demand they pay for the fee. Why should I even have to ask they pay for the fee — shouldn’t they have gone out of their way to say they were sorry about losing my check in the first place and that I had to go out of MY way to correct the issue? The entire time this woman made me feel like the whole thing was my fault and that I somehow shouldn’t be upset.
13. I wish that was the end of the story, but I came home from being out of town and found another notice on my door saying I owe them money. For what?
14. I stopped by the office this morning to ask. My greeting was, «I knew you were going to come in and ask about that.» What a greeting.
15. I was told that because of when I gave my notice (that I didn’t do it within a certain time frame — late by those same 8 days), that I now have to pay according to a month-​to-​month rate.
16. Is it the money? No. It’s the principle. It’s the fact that every time I worked with someone in the Somerset management office, I’ve either been told incorrect information or treated like I’m stupid and unreasonable; yet, there’s never once been acknowledgement of their mistakes or their behavior.
In response to the message left by management earlier, I have no desire to speak with you. I’ve given your staff plenty of opportunity to be helpful, to be considerate, and to treat me «fairly».

As a current resident at Somerset I’m beginning to dislike the property that I use to be so proud to live at. Somerset was formerly owned by Ventura, who at the time made living here for me a wonderful experience. They are now currently owned by Greystar, and so far the transitions in ownership having been rocky at best. From the changeover with the office staff to the changeover with the matience staff, there have been some glaring discrepancies in how the two companies chose to run this property. Granted Greystar may be getting their footing with this property, but that doesn’t excuse some of my current issues with how things are going. Little things like changing the pickup time for trash pickup wouldn’t have been such a big deal had it not taken almost two weeks for it to actually go into effect. It was disgusting to leave my apartment after 11am to see trash bags everywhere even though trash was supposed to be retrieved at 6am. But again I’ll give the benefit of saying they’re slowly figuring out how Ventura ran things and are trying to integrate their own policies with the old ones. I can let that slide, but today I’ve been disgusted beyond repair with the staff’s incompetence. I visited our lovely pool which is a community hot spot on the weekends to discover that the water was completely green. Green murky water to the point that seeing the bottom was impossible. I know very little about pool cleaning and chlorine safety, but it doesn’t take that much to look it up to see whether or not green water is safe or not. According to fellow residents, they were told by a staff member that the green water in the pool was completely fine to swim in. If it is completely fine then why weren’t all the residents informed that the water was green and why wasn’t there some sort of explanation as to why and when the water would back to an appropriate and safe looking color? Just in case you are wondering, green water pool isn’t meant to be swam in… to quote many different sites it’s actually «unusable.» So my words for the current Somerset staff are to get their act together; people could get sick from the lack of caring about the upkeep of the property.