Air Mechanix, LLC

!st rate HVAC company run by Bobbi Pappas who I first met at the Prestonwood Business Networking Groug;
. Great way to meet residential service providers when shopping for talent to work on home. Tech are very knowledgeable and courteous in their semi-​annual house calls. Take advantage to sign up for their maintenance plan which saves $$$ on parts and labor. They replaced both HVAC systems as they wore out over the years. While installing one the tech step through the sheet rock ceiling making a big hole. Air Mechanix got a repair man that day to fix the problem at no expense to us. You can’t tell someone step through ceiling. We have been customers for years and great to do business with them.

We will NEVER use this company again and would never ever recommend them to anyone. Run fast, don’t do it. Find another company to work on your air conditioner.
So, my experience starts here… My husband called these guys to come out and replace a fan motor in our A/​C unit. Why he didn’t call the usual A/​C company we use is totally beyond me, but oh well… So, he finds this company, calls them, and they come out and replace the fan motor in the unit. OK… all is well… for about 3 months and then the unit stops working again. The fan motor is dead. Well, you know what happens next — we call them and tell them that the motor they just replaced has gone out. So, they come back out and replace it with another one. Now, at this point, we’re at the end of the season, rolling into late fall so that A/​C season is over.
Fast forward through the winter (when we’re not using the A/​C, btw.) So, now it’s Spring in Texas and time to turn the A/​C on again. We turn it on and guess what — the motor works, but it is loud, VERY loud — like, you can hear it in the house loud. I call our usual A/​C guys and ask them to come out and look at the unit Air Mechanix worked on and tell us what’s wrong with it (btw, our original A/​C guys replaced our other A/​C unit motor about 1 month to Air Mechanix replacing the 2^nd unit motor — and no, we haven’t had any issues with their repairs whatsoever — none!). The good A/​C guy tell us that there’s a problem with the motor Air Mechanix put in. So, there you go… another bad motor from Air Mechanix.
My husband calls and speaks with Bobbie at Air Mechanix. She’s the owner and doesn’t mind telling you that. She gives him the run around for 3 weeks — says that they will come out and look at it, but that they’re busy with other customers, blah, blah, blah. My husband speaks with one of her technicians who happens to be her husband. The result is the same thing, different person. Now, I’m at the end of my rope with these guys. So, I call and speak with Bobbie. She tells me that they came out and replaced it once and that they can’t come out again for free. They will have to charge us to diagnose the problem. My question is… when you came out to replace it the first time, why didn’t you diagnose it then? Seems reasonable, huh? — particularly given that you’re having to redo your own work. Then she starts telling me over the phone that it is probably an electrical problem. Really? Since when can someone diagnose an electrical problem over the phone?
She goes on to explain that they’re a small company, working full days, now it’s heavy season and they’re busy, blah, blah, blah… and oh, she doesn’t take well to people calling her telling them that they need come out and fix a problem for free (totally omitting that she never fixed it to begin with, but clearly kept the payment).
So, as I stated in the beginning. We will NEVER ever ever use this company again. We paid them more than $ 700 to replace a fan motor with a new one (which should have been half that price) and all we got was a bad motor and then it was replace with another bad motor. You tell me — would you call that good service? Beware!

I’m always nervous having strange people in my house tracking mud on my carpet, messing with my shit, and telling me how much money I need to pay them.
Not the case with these guys. We recently had some drippage issues with our A/​C that our warranty is being a little bitch about and refuses to pay for anything. The warranty folks sent out some technicians who basically came in here and were like «whoa, it all needs to be replaced,» left a huge mess, and charged us $ 89.
After lots of back and forth with the warranty people, we decided to get a second opinion and were recommended the Air Mechanix guys. A guy named Jason showed up and was super nice. It was raining outside so I was terrified of mud but luckily he had some booties for his shoes that he was very diligent about wearing in the house even though he had to go in and out a bunch of times.
He opened our unit up and inspected it much more thoroughly than the other guys. He noticed that the glue on our primary drain was no longer sticky so he reglued it for us after he cleared it out. I had gathered a bajillion questions over the few weeks we had been dealing with the warranty people and he answered every one very honestly. He showed me exactly what was wrong with everything and even did some extra tests for me just to physically show me how everything was working.
He explained our options to us and it was clear that he wasn’t just trying to get our money like the other guys. We now know exactly which pieces have issues and what the risks are if we fix it, clean it, or just let it be for now. He also offered for us to call him at any time if we had more questions.
AND he completely cleaned up after himself and made sure everything was the way he found it. He told me it was nice to meet me and wished me a good weekend. Is it so hard to be friendly, other businesses?
I would definitely recommend them if you need A/​C guys, this is how a professional business should be run.