TMZ Plumbing

Overall I’m very pleased with the service. My wife accidentally put too much holiday food down our garbage disposal and this created a back up in our kitchen sink drain that I couldn’t remedy with my 15ft snake that I had. I called around to a few plumbers in the area and Todd from TMZ got me in the same day. He had a competitive price and good service to go with it.
His work is warrantied for 3 months in the event it backs up again (as long as it’s not our fault). They even cleaned up the mess from the backflow on the sink.
Overall I’m satisfied with the timelines and service from Todd at TMZ plumbing. Thanks!!!

TMZ has been great to me. Used them once when I had a clogged toilet that I couldn’t resolve and again on a bigger job to install flood control. Todd and crew worked quickly and did an amazing job. They even came back the next day to tile the floor after the cement dried. Great plumbers and good people.

I’ve used TMZ twice this year once to install double sump pumps and again a month back to install a new water line. My problem at this point is terrible customer service. I’ve called several times and left messages and so have my BF and received no call back. The water line that was installed has slowed the water pressure throughout my house tremendously. Now I can’t get a call back. I was extremely happy with the service I initially received when the sump pumps were installed and thought we’d found a great company. I will never use this company again.

Our water heater was leaking and called around looking for an estimate to replace ours.
By chance found TMZ through google and saw that they were highly rated by Angie’s List and gave them a call. I spoke to Todd and his price was VERY competitive and using the same brand and model as more expensive places.
I decided to give him a try and he came out the very next day (a Saturday no less) and had it done before I knew it. Very nice guy, No up charges or add ons, just the price he quoted.
Highly recommended and very satisfied!
Thanks Todd!

What a shame. I moved into an older house two years ago and got a coupon from TMZ in my welcome package that the Chamber of Commerce gave us. Our kitchen drain needed to be snaked so we called them out. Todd and crew were nice and got the job done. Being fiercely loyal, we have recommended them to people in our area several times.
Over the last 2 years we have used them 4 times for our basement drain, which has been backing up about every 6 months. Each time they snaked through the same access pipe and said they didn’t feel a clog but the water went down so we were happy, paid them and waited for it to clog again. Last year Todd suggested that we repipe the basement to bypass that drain altogether. It was going to be really expensive and my husband said we had to wait. Thankfully, we waited.
On to this spring and the inevitable flood we knew was coming. It backed up on a Sunday. We called Monday morning and I got todd direct. We made an appointment for Wednesday before 1 PM and decided that the next step was to send a camera down and the jet the clog. This was going to be a $ 400+ job compared to the $ 250 we have been paying for the standard snaking. My husband took the morning off work (unpaid) and waited for TMZ. Guess what?!? No show. No call. Nothing.
So at 1:30 I called the office and Heather answered. She said she would call Todd and find out what happened. I heard nothing. So at 5:30 I called again. Heather just said, «Todd didn’t call you? The machine broke.» I asked her when they could come because our basement has now had water for 3 days and i understand that machines break so we could just call another plumber. No. Big. Deal.
She assured me they would be out on Thursday. She said, «if the machine is still broken we will rent one to get the job done». Awesome. I asked her for a time slot because again my husband had to take off work. She said 1 – 5. I thanked her.
Thursday morning I called the office to confirm. Heather assured me they were coming.
GUESS WHAT?!? I got a phone call at 2 from a guy named Nick saying that he was sorry that there were no machines available and they weren’t coming. ARE YOU KIDDING ME???
First of all… it’s insulting that neither Heather or Todd made that call. I called the office after I hung up with Nick and it went to the voicemail. I told them (via voicemail) that I was really disappointed by the way they handled it and that my husband had lost two half-​days of work because of this. I also said, «I really feel like I have to leave you a poor review on Unilocal».
I purposely waited 5 days to write this. I wanted to give them the chance to call me and apologize. I wanted time to cool down so I could write this objectively. Not only did TMZ lose me as a customer but I am now going to make it a point to tell people this story. The customer service was and is a joke.
And my basement? I called a plumber I’m joliet and he came out immediately. Seriously, he showed up within one hour. It was during the evening, and he still charged for daytime hours. I told him about the saga with TMZ plumbing for the previous two years, and after assessing the situation he decided to use a different pipe as an access point. Low and behold he was able to find the clog with the snake. That was the first time that anyone had actually located the clog. He charged us less than TMZ and even put a new trap on our basement drain. We have a new plumber to tell everyone about. It all worked out in the end.

I cannot say enough great things about Todd and TMZ plumbing. When our garbage disposal went out (would not turn off), we had to turn off the electricity to one whole half of our kitchen. Todd was recommended by a friend, was incredibly responsive, and suggested a much more economical and simple option than two other plumbers who came out. No consultation fees or games — just honest, great business. We will recommend Todd to anyone who needs a plumber.

So it is so hard to find good service providers. I work strange hours and often begin any service selection by research and email. Todd was the only one that promptly responded to my email even though it was a holiday weekend. He gave me a rough estimate. They worked me into the schedule quickly and called prior to arriving at my house. When Todd and the other guy arrived they were friendly and personable. The work was excellent and dead on to the quote. I know that doesn’t often happen but it was a nice surprise. I also didn’t feel as if I was ripped off. I know I would use them for any future services and definitely recommend them.