Capital Aire Systems

I have used Capital Aire Systems for about 6 years or so with 3 different homes. 2 were homes with existing HVAC units and one we had them install a new HVAC system. When I started with Capital Aire Systems, our home had and existing split system that the compressor went bad on. Drady researched and got the compressor replaced for me under warranty (he did not install the system originally).
A few years ago there were some hiccups because some of the employees left all at once. Drady has always made any issue right. I have owned businesses and understand issues with employees — working with customers to make it right is what counts and Drady has done this for me. I would highly recommend this company for any HVAC needs.

My situation is very similar to David K. They installed a brand new heat and a/​c unit in 2012. Their prices were very competitive and Drady was nice and easy to deal with. He seemed real genuine. While the install went ok, they had to come back out a year later and add an addtional vent as the unit was not getting enough air intake. This should have been taken care of initially. I seem to remember other hiccups during the install (wrong size filters, etc). My unit came with a two or three year service agreement. They either missed appointments, showed up very late, called to reschedule, or waited until 10 minutes prior to the end of the appointment window before calling and letting me know they weren’t going to make it at all that day. I too have had to call and find out where they were as they were late, instead of them calling me and advising they were running late. I would not recommend this company.

Great small local business! I have had them do several jobs for me now and I have to say they are really on top of it. Fair price, professional workman ship, punctual, on schedule. They use top of the line Rheem units, truly is excellent equipment, my heater cranks out like 104 degrees. This helps get my home to desired temperature faster therefore running less and saving me money. Cant go wrong with these guys, give them a call.

I needed a tankless water heater installed so I called several different companies for quotes. CAS was not the cheapest, but I was afraid to go with someone who may not be around in 5 – 10 years. The sales rep seemed trustworthy and was the cheapest of the big companies.
The install was supposed to begin on Monday. They called Monday and said the rep was «sick» (he told me a week earlier he wouldn’t be present for the install) and asked if they could come Tuesday. We arranged our schedule for Monday, but things happen so we re-​arranged our schedule for Tuesday. They changed the size of the gas line on Tuesday for some reason and did not finish. Cold water only all day Tuesday and Wednesday morning for showering. Ok. These things happen. At least they will finish by Wednesday afternoon.
They were supposed to arrive between 8 – 10 on Wednesday. We told them that we could not re-​arrange our schedule on Wednesday but would leave the garage door open for them. Nobody showed at 10. We left and came back at noon. Still nobody. I called the rep’s number twice and it went to voicemail. Then I called the main office and was told that they would contact him to call me back. The office called me back and said the rep was no longer with the company. She said that they would put together a crew and come finish tomorrow (Thursday). I explained that the install was supposed to happen on Monday and we are two days without hot water. She didn’t seem to care, but said the owner would call.
My wife is ticked. No laundry, dishes, baths for kids. Cold showers (again) for us. I am waiting for the owner to call and make this all right. I will update the review after we speak.
P. S. Credit card IS accepted.
⁸⁄₁₆ — To finish the review. Drady, the owner, called and was obviously frustrated by what was going on. It sounds like the former sales rep had under-​bid and over-​promised. Drady told me that he was sorry and that the job would be finished Thursday. I pointed out my inconveniences and disappointment with having to call them on Wednesday at noon waiting for them to show up (instead of them calling me). I was also disappointed that he did not offer to discount the job initially (Drady said the job was already WAY under priced, though I did have two bids lower by $ 400 and $ 700).
Anyway, in the end I have a tankless water heater and he dropped a bit over 10% off my price. I was impressed that Drady showed up to my home to meet me in person and discuss a resolution. Neither of us is super happy with the outcome, but after a lot of effort, we parted ways with a handshake. I gave them 4-​stars because I believe that he really was in a tight spot with the employee leaving. The installers were friendly and competent.

This business is awesome! The owner, Drady, is such a pleasant person. He will spend the time to explain whatever is necessary. We needed a new hvac system installed in our home. We first called all the larger companies thinking they would have better prices. We were sure wrong! We called Capital Aire Systems and Drady came out to our home. We where in a hurry to get this done since our old system was no longer worth fixing. Drady came out on a Sunday and gave us a quote several thousands of dollars less than the other companies. We have had our new system for over 2 years and could not be happier. Capital Aire does all the routine maintenance. They are always prompt and very polite when they are in our home. I would recommend this company to anyone I know.