Better Business Bureau

Dr. Lorraine Walker– Irvine, CA
113 Waterworks Way, Suite 110
This was the WORST experience I have ever received from a doctors office. I arrived 15 minutes prior to my appointment and had to wait longer than expected to be seen. My appointment was scheduled at 10:30 and should have only taken 20 minutes and by the time I was checking out it was after 12:00. I had to be clear across town at 12:30 for a meeting and the fun part comes when Melissa the receptionist proceeded to check me out and claim my deductible had not been met and the deductible to be owed was $ 500 therefore to walk out of the office I needed to pay $ 275 for my services. This did not sound right at all as I am on a family plan and our deductible is typically met in the beginning of the year. I asked to make several phone calls and was told I could stand where I was to make the calls. I asked Melissa where she received this information and she informed me several times she was pulling this information from my insurance file. She continued to stand there and stare without offering any assistance. As this appointment had already taken more time than needed and I had a meeting to get to and I paid the amount of $ 275 and left. I soon got on the phone with my Aetna provider only to be told my deductible had been met and all I owed was my $ 25 copay as the rest would be billed to insurance. Melissa had charged me for nothing I even owed them which equates to FRAUD!!! I had my Aetna representative call the office to clarify this information and Melissa wrote a sticky note on my file for someone else to handle this issue. No action was taken and they claim they can’t refund me until they bill my insurance. This needs to be refunded immediatly as I have already escalted this issue with the appropriate sources. There is NO reason to wait weeks for this to go through my insurance. My provider was already alarmed by this situation and how this was handled by this office. I do NOT recommend this office to anyone. Please beware before booking an appointment here. I will be continuing to share my awful experience. I look forward to a phone call following up on this matter and the money I am owed being refunded to my card immediately!

The photographer Paul Von Reiter did a sub-​par job at our daughter’s wedding. He still has not delivered any edited pictures. My daughter, her husband and our family are very upset, He was paid almost $ 10,000, up front and from what we’ve seen he seems to lack ANY business skills and under average wedding photography skills. At the wedding itself, one friend asked me if the photographer had been drinking. I sincerely hope that he wasn’t.
I am currently chasing him for the editing photos etc that he outlined in his contract. The next step is a call to my lawyer!
Pictures are an integral part of the whole wedding celebration. He has successfully ruined this for our family!
I would NEVER in a million years recommend him to anyone for event photography.
Elizabeth C.

The Instrumental Savings Company of Placentia charged me a «restocking fee» of $ 584.46. I ordered by phone. My invoice did not say anything about an 18% restocking fee. The website lulls you to trust them by saying: «30 Day Returns — -You can have peace of mind.»…or words to that effect. ONLY if you click on a link do you find out on ONE line in «the small print» that they will charge you an 18% fee. This is not fair or honest. A company in Los Angeles named Fry’s Electronics also charges a restocking fee. But Fry’s TELLS you about it upfront and even puts a label on all computers that: «If you open this item there is a 15% restocking fee»…RIGHT ON THE PRODUCT. The Musical Savings Company, Ralph, Arvin and Nathan do NOT inform you. If you accidently see it… fine…but some people, like me, will NOT go to that small link and read down to see in fine print the restocking fee. THIS COMPANY CHARGES AN 18% RESTOCKING FEE AND THEY WILL NOT RETURN ALL OF WHAT YOU PAID FOR THE PRODUCT BACK TO YOU! They kept $ 584.46 or my money. BUY WITH CAUTION!

The BBB is a joke. You pay them for a membership to better your score. Is that how a company should be rated?

I filled out an online inquiry for add’l information on the BBB secure services for small businesses. I got a call from a very, pushy young lady named Katrina. She immediately wanted to get all my information to open an account. I had to stop her to ask what this costs. She said it would cost $ 300 for the service so I stated that I’m just starting a business and I’m not looking to spend a lot of $ until I can start generating revenue. So she asks if that will be next month. I said I dunno, how about I call you back. She replies «ok, I’ll go ahead and shred your application» and slams the phone down. Unbelievable and ironic that I just got done talking to someone at the BBB, an organization that is supposed to uphold good business practices in the interest of the consumer! Thumbs down!!!

They are pretty lame if you ever have to complain about a BBB member company. I am assuming member companies pay a fee to be a member — meaning BBB takes money from companies it reviews.

Im not sure if this is the one handling my case. but they have responded promptly to my complaint again Nissan Consumers and called me withing 2 weeks with a settlement. although i did not accept the settlement, i thought it was great customer service and promptness. i will give them anothe star if they can get nissan to buy that piece of crap back.
Stay tuned…