Elevate at P83 Luxury Apartment Homes

My husband and I have lived on-​site for 5 years. New management has taken over and it is not near as professional and clean. The team does not understand customer service– when a problem is presented the manager plays the blame game, not hesitating to throw his own team members under the bus. The gym was closed 3 months– every time they were called about it they would say «next week”(I give one star because the gym is finally open and looks pretty good). Last week I asked when the restroom near the pool would be open and they said «today” — yet there is still a note saying it is in service. Speaking of restrooms, the Men’s room at the little pool has been clogged for more than 10 days– how does a person manage a property and NOT have a checklist so this doesn’t get missed?! The pool has gotten a ring of grime on it, has been there for weeks and is building– yet the manager says it happened overnight. Unbelievable. The trash on site gets to the point of over-​flow before it is taken care of– literally everything we are so disappointed about could be fixed with a daily checklist, proper follow up and holding your team accountable. We are so underwhelmed by the new property management.

This is my SECOND terrible review about these apartments. I had the smell inspected in our apartment by the Manager. He confirmed that it did in fact smell pretty bad, and suspected it was cigarette smoke, indicating that one of our neighbors were chain smokers and their smoke was seeping through our walls, causing the horrific smell.
The way to describe this smell is hard… it’s a mixture of cigarette smoke mixed with something moldy. It’s not a full on cigarette smell. Their solution was to give us a deoderizer that they put in the vents that came into our apartment. First off, it’s an AWFUL cherry smell… so at one point as the cherry smell died down, it smelled like cherry cigarette poop (as funny as that sounds, it’s quite true).
Let me just say, my husband and I are NOT dirty people. Our apartment is packed with boxes to move so we don’t cook at the apartment. There is no mold or gross things left around. This smell was there before we even moved in, but I honestly figured it was because of the apartment sitting without tenants.
What is has come down to is that I have been living in this apartment for almost 4 months and have to endure another 2 more months with this smell. I walk in and immediately gag, I walk around the apartment holding my breath or else I will puke.
It has come to a point that the deoderizer has no effect anymore, and they failed to mention that it only last about two weeks. I would not recommend this apartment to anyone, or recommend that you get an apartment next to tenants that smoke or else it will seep through the old walls and cause your apartment to smell terrible.

I would never EVER move into here. First I will say the property looks gorgeous. My husband and I took a tour yesterday. Even though our move in date would be far out, we were curious. The person who gave us a tour was not welcoming at all. I felt like she knew we wouldn’t be signing a lease immediately, so she didn’t care. Plus, single paned windows. That is a high electric bill waiting to happen. Lastly, no coffee in the clubhouse. I thought that was a basic amenity.

I’ve completely fallen in love with this place!!! The staff is AMAZING! Shelley, Christina, and Jason were a pleasure to work with; they’re extremely friendly, genuine, helpful, patient, as well as much more. After dealing with many other poorly staffed apartment complexes that did not help at ALL during my moving process, it was very refreshing to encounter such an outstanding group that helped me move in within a couple days. And on top of this incredible staff, the apartment complex is absolutely beautiful! The pool area is perfect to sit and relax, get some sun, and read a book, as the complex is quiet and peaceful. AND they have an excellent gym, on top of that. I think it’s fair to say, I’m REALLY going to like it here!

My husband and I have been residents here for 2 and a half years.
We have lived in a one bedroom and a two bedroom. Both of which we loved the floor plans and location.
The actual apartments are a little older but have nicer touches. Very affordable and the maintenance staff has always been extremely helpful, especially Joe.
My issue resides in the company itself. It will no longer be a «Pillar» community in the coming month. They are not informing their residents of the change AT ALL. Even though all of their «Pillar Promises» will no longer be valid.
Our lease was up this month and we had been planning on transferring to Pillar at Scottsdale. We were in the middle of the transfer process just waiting for an apartment to open up at the other location. Which would normally be no issue as one of their «Pillar Promises» is that you can transfer to any of their locations, anytime. And all of your fees and deposits will follow with you. All it requires is a 30 days notice. We had been researching for 2 months prior to the end of our lease to transfer to another a Pillar Property.
Approximately one month before the end of our lease, Pillar at Scottsdale told us we wouldn’t be able to transfer anymore before our location Pillar at Rock Canyon was in the middle of being sold and will no longer be a Pillar community!
When we went to talk to the office staff at Rock Canyon they told us they were being sold, and we would not be able to transfer anymore. They also told us at this point we must give a 60 days notice before we move. And pay month to month rent for the remainder of the 60 days here as our lease ends mid May! We are now paying over $ 1000 a month for an $ 800 apartment. And can’t move until the end of June.
We are extremely upset because we are now out over $ 1000 having to stay here an extra 60 days at such a high rate, considering it’s not our fault we couldn’t transfer in the first place! If we would have known we couldn’t transfer 60 days ago we would have put in adequate notice!!!
Hosea from the office staff was very nice and apologetic, he truly felt bad that they could not help us out. Whereas the office manager Megan has never been of any help. Instead of ever handling issues face to face she relays messages to the lower down employees to have to break the news to residents. Very unprofessional in every aspect.
We are very sad to be leaving here on such a bad note. We would have loved to stay with Pillar but they were entirely unwilling to work with us, especially for it being their own issues that were stopping us from staying with them.
Very unprofessional to not warn residents of the impending sale, especially since people live here and pay more for the Pillar name itself, as well as the «Pillar Promises». Even today I went in to pay my overpriced rent and they were telling people who were coming to view apartments about all the «Pillar Promises». So fake and sheisty! For now stay away from this place. Hopefully whoever is buying it has some integrity!

Loved my apartment! Great space and amazing view. Really loved all the entertainment and restaurants nearby.

We lived here about 11 months before we transferred to another location in town. This place is amazing! The office staff is great. The maintenance is great, they’re even pretty to look at :) comparing where we are now to rock canyon, I would give anything to be able to move back.

I have just moved in me and my son love the place. It is quiet and friendly. The staff is helpful. The grounds are vary well kept I don’t see trash all over the parking lots or by the dumpster. I think I will really I joy being in this community

Unlike the other reviewer, I actually live here. Yes, it looks nice on the surface as that is all they concern themselves with. In reality, most of the tenants move out after their lease is up as they immediately raise the rent over 10% and do nothing to have earned it. Their lease reads like stereo instructions and is cleverly crafted so as to leave almost everything up to the «interpretation of management» which changes daily and dependent upon who you are can get very, very restrictive. You have a patio, but cannot use it, the staff wil issue weekly written warnings about anything that you put out there. I was written up for one folding chair as the management «interpreted» it to be «not patio furniture». I was then written up for putting up a baby gate in my sliding door doorway as it is «not allowed». I was again written up for having a broom left on my patio for one half hour. In the meantime, there are piles of dog feces, feral cats by the dozen roaming the property spraying and yowling on your patio at all hours, piles of beer cans everywhere, unleashed dogs way over the 40 pound maximum allowed, gates are usually broken and left open, people partying at the pools every weekend until someone has to call the police and the same cliques monopolize the pools, grills and community/​rec center every weekend. If you report these issues to the manager, she has a thousand excuses why they can’t do anything about it but all they can seem to do is write ridiculous warnings for the most unimportant minutae they can think up. They take great pride in their 4 star rating and that is all they care about. They deliberately harass and make things difficult for the handicapped and upon moving out will try to steal your security deposit unless you document everything carefully on the way in and on the way out as well. If you like to be continually aggravated, annoyed and harassed. move here you will love it. The micromanaging Hitler from hell that manages this jail is hated by her staff and by the tenants as well. She has no customer service skills and is solely interested in justifying her position here. There is no discussion or compromise, ever. It is her way or the highway, regardless of what your lease says. Prepare to be miserable!

Nice place. My mom and stepdad live here. Two pools, a small gym, office rooms with Internet, hot tub, and grills. Not super cheap, but seems to be worth it. It’s also a good location. Close to the 101, Arrowhead mall, and West Gate.