Comerica Bank-California

After two-​decades+ involvement with them, all I can say is… DON’T!!!
Comerica will disappoint even savvy, desirable, wealthy customers
needlessly, repeatedly, idiotically… if they had the money, they would’ve
done as much mischief as WFB, I have no doubt. Their newest business
rule is: ALWAYS hold a grudge. If you wrote off a few $k of theirs in a BK, about $ 1,5k,
they will NEVER let you forget it, and will NEVER give you the benefit of the doubt
again, no matter how much you come back from financial disasters. They are actually the
risk management/​credit card issuers for US Bank, and, that is _​not_​disclosed by US Bank,
and so, I unknowingly and unintentionally ran into them again, years after my BK, and
with credit scores now in the high 700s… they don’t care…

I’ve banked here for years, 10 – 15, I really don’t remember, mainly because of their customer service. Yesterday I called to order checks (my fault — I ran out!), and the woman I spoke with on the phone seemed exasperated that I don’t have a phone number printed on my checks. She said it was better for me to come into the bank and «order them myself «. So I came into the bank to find that the whole front office team has been replaced — the people behind the counter were inexperienced and confused, and frankly patronizing. When I walked up to the counter, the guy on the other side was looking at some papers and rather than look up and ask if he could help, just held up one finger for me to wait — what am I, a Golden Retriever? Then there was some confusion about the procedure, length of time, and whether they could give me some counter checks. The manager said all the old tellers had been promoted (right).
I’m not going to pull my accounts because of this one incident, but I bank at Comerica because of customer service. I’m in customer service and I know when I’m given bad service. If they can’t deliver on this front, I might go to First Republic.

I have multiple accounts in the Palo Alto branch for over a decade. If one of the accounts ever gotten overdrawn I would get a courtesy call from the bank so I could move money from another Comerica account to cover it.
Last week they stopped doing this. And checks bounced.
When I called to find out what happened and asked to talk to the manager, _​he refused to get on the phone_​.
Three months ago this branch got a new manager. Disaster. I’d stay far away from Comerica.
McDonalds has better customer service.

Our company has its business checking account with Comerica, and this is our local branch. We chose them because they are convenient and the checking is free. But we are also very pleasantly impressed with Comerica’s customer service. Everybody whom we have worked with at this bank is very responsive and helpful, and will go the extra mile to make sure that you get what you need from them in a timely manner.