Sunshade Awning Inc

I ordered the awning and paid 50% of the cost in September. Still waiting for it. Company won’t contact you to give status; you have to keep calling. Just keep in mind that it will take a long time. Once I receive the awning and use it, will add to the review.

I can’t comment on having ordered an awning from Sunshade on only on how nice they were when they didn’t need to be. I had a special project I was working on and needed a canvas remnant to cover up some sprinkler valves getting damaged by the sun. I called and told Stephan what I was attempting to accomplish and he was nice enough to leave what I needed outside his shop a couple of times since I couldn’t make it there before he closed.
Sure, it’s a simple thing but he helped me solve a problem when no one else would. I’d go back to him if I needed awnings.

I had a similar experience as some of the other reviewers here had. I manage an apartment complex in Walnut Creek and always try to use local businesses for projects when possible. That really back-​fired this time around. Sometimes there are reasons local businesses stay small.
Quick background: I’ve been a property manager for over fifteen years on multiple buildings. Prior to that I operated a chain of retail stores for 15 years. During that period of time I have dealt with hundreds of vendors on many different types of projects (including awnings on several occasions.) This wasn’t the worst job I’ve ever had done by a vendor, but it does rank somewhere in the top ten. Stefan, one of the companies owners, however, is pretty close to the least professional person I’ve ever dealt with. About the best I can say is he was at least pleasant when he was lying to my face multiple times.
After innumerable promises weren’t kept, after an incredible number of falsehoods were told and after I had to spend an inordinate amount of time calling and emailing we finally got our awning up – about three months after it was promised (and this for a very small awning.)

We live in S. Walnut creek and needed awnings for our home. We shopped everywhere and received many bids. Most of the other companies bids were a joke. Then along came karla and Stephan. The bid was realistic. The only thing that bothered me was the time frame they were telling me because they were so busy. The time frame was 4 – 8 weeks. On the 7^th week we had not heard from anyone so we were gonna cancel because our needs have changed. Along came stephan who apologized 100 times and did what he needed to do to work with us.
This is a family owned small business and they really try to over achieve… AND THATS WHAT THEY DID.
I WILL RECOMMEND THEM TO EVERYONE. WE ARE SELF PROCLAIMED PERFECTIONISTS AND COULD NOT BE HAPPIER.
DONT WASTE YOUR TIME WITH ANYONE ELSE. THEIR TIME FRAME IS MUCH MORE OPEN NOW SINCE THEY HIRED MORE PEOPLE AND WILL DO WHAT IT TAKES TO ACCOMMODATE YOU.
THEY ARE SIMPLY GREAT PEOPLE WHO DO A GREAT JOB!

Don’t let the fact that they are the only game in town and the receptionist sounds like he is European royalty fool you. The designer/​owner was curt and dismissive during the bid process. The follow-​up on bid price was nonexistent as was the scheduling and completion of job until I hounded them through multiple emails, calls and voicemail. Easily understood was the first 3 week delay due to staffing illness, but once that was resolved and the awning completed they continued with the same excuse, scheduled and no showed for the install at least 4 times. Here we are 8 weeks out, 5.5 after promised completion with half an awning and 2 more no shows. It will be hard to find someone else in the Bay Area since this type of business has gone the way of the dinosaur, but keep looking… there’s has got to be a better way of doing business.