El Monte RV Rentals

This was our first time renting an RV and I will never do it again, especially from this place. It started with the generator not working from the time we picked up the RV. The company had to bring out a tech to start it. We got it home that night and it never started again. We stopped by the company on our way out on Saturday and they basically told us too bad, we would need to call El Monte (these are the people that put us in it). On the site, it was promised that the RV would not be older than two years. Ours was a 2009. The owner signed it out to us without even dumping it from the previous customers. The air conditioner leaked in the middle of the floor and caused a big puddle (after soft flooring that was identified prior to us checking out the RV). When returning the RV, the rep flat out stated that he never would have put us in that RV… VERY UNPROFESSIONAL!!!
I plan to call the better business bureau and report them.

It’s too bad you can’t rent an RV AND have a great experience. At least this is the case with El Monte RV.
We had a tire blowout on this trip. It happens, I know. And like all blowouts, it’s either caused from misalignment or from running over a nail for example. In this instance, our coach was severely out of alignment.
We spoke to Robert Miller (roadside assistance) who seemed very knowledgeable on the phone. He helped us get our generator started, which didn’t want to cooperate at first. He coordinated roadside assistance which made it there in 2 hrs. We were advised to take pictures so that we can help El Monte assess blame essentially. Which up until this point was all reasonable.
The next day we returned the coach only to have the dealer attempt to charge us for the tire plus service.
Apparently, Mr Miller elected to not cover the cost.
The roadside mechanic said that we didn’t run over anything and the blowout was likely caused by a faulty tire. The mechanic at the dealer said for ME to look at the tires. I could clearly see that the coach was badly misaligned — even the front tire was ready to blow. I got the sense that he could have said more but was afraid of losing his job.
One of the highlights of the my morning was El Monte’s response «we have to wait until the roadside mechanic comes in for his shift so we can ask him for his assessment».
We look back upon our experience and thank god that we changed our plans to go to Temecula instead of Death Valley. Could you imagine what would have happened if we had the front tire blowout while in the middle of Death Valley?!
We drove 120 miles spread out over two days at speeds not exceeding 55mph. We babied this coach which already had 74,000 miles on it.
Please don’t reward this company with your business.
We wasted 5 hours with this experience. An experience that luckily ended without anyone getting hurt. I hope El Monte doesn’t attempt to drive this coach back to Sante Fe Springs. It is not fit for the road. And if they cause an accident, I hope this Unilocal entry serves as evidence that they knew it was a liability and did nothing about it.
See pics, I was actually asked if I inspected the tires before leaving?!

Horrible Customer Service!
They act like there doing you a favor to let you Rent thier 545.00 a weekend RV’s

Horrible experience. They have terrible customer service and give you a horrible attitude on pick up. Couldn’t get the insurance right despite working with my own insurance, AAA, and getting information faxed over. Once we picked up the the RV there initial inspection is a quick once over and tell you not to worry about anything. Do not believe them do your own inspection. The RV was piece of junk, Broken furniture, bed smells, generator malfunctioning, electrical not working and sensor/​gauges off. Despite calling in and letting them know this, when we returned the vehicle they inspection turned very thorough and try to accuse you of every problem with attitude. Despite calling in ahead of time and notifying about malfunctions they will charge you for anything they can and taking zero blame. I have rented RV’s before and this is by far the worst experience. I do not recommend wasting your time here.

Never rented an RV before — have had our own for years. Made reservation online, called up Norco Camper the local El Monte pick-​up location, got a 1pm pick up time, finished paperwork/​overview with Wanda who was awesome and then went thru the coach with Mike and we were on the road. Super easy — have already scheduled our next pick up for next weekend!