Verizon Wireless

My experience with this store almost made me leave Verizon after over 5 years of being a contracted customer.

I am honestly extremely confused by the below negative reviews.
Let me start by saying my expectations for most things/​places are unreasonably high (and I know this about myself).
To date, I have never received such exceptional service from a Verizon store & employees. I have nothing but wonderful things to say about this location. From the cleanliness of the store, to the friendly staff — I am completely taken a back. More importantly, let me comment on the EXCELLENT service I received. Joey was efficient, honest and professional. I wish all Verizon locations treated their clients with such great care. Thank you VERY much to the 651 Lexington team!

I have set up all my accounts on my phones here. My I phone 6 broke down and they fixed it for me immediately, Joey was really helpful. Great service and customer care. No wait, no charge!

«Rose» from the «Customer Care Team» reached out to me to offer a $ 50 gift card in exchange for me taking down my review. Upon further investigation, I noticed that «Rose’s» picture was a stock picture from some dentist website! No thanks, «Rose,» you can keep your $ 50. SHADY.

Absolutely terrible place– avoid this Verizon store. Came in because of a lost/​stolen phone, which is stressful as it is, and the guy working there made me feel bad about it. He called another guy over who tried to sell me very beat up iPhones that he pulled from the back, none of this seemed legitimate. Incredibly unprofessional. Left immediately but luckily had much better luck at the Verizon on 58^th & 3^rd.

Total rip off artists. Paid for a phone, and then they put me on payment plan, charging me twice for the same phone. Still trying to get Verizon to make it right, but stay away from this store.

This place is very sketchy. I got a s6 case and tempered glass screen. There are no prices on any of the items. They use black screens on their computers so you cant see what they’re doing. They don’t scan the items, but type them in. You don’t see prices as they’re ringing them up. My case was clearly plastic and the receipt says silicon and s3 screen. I confronted them to please rerun the items because they’re clearly incorrect. They told me that they gave me a deal i was charged $ 97. Avoid at all costs very nasty people who are looking to take advantage of you.

I go in to switch from att to Verizon, Sam tells me my phone is unlocked and then attempts to transfer it over to Verizon. After 30 minutes of paperwork he finds that it is locked and that he can’t use it for Verizon. He tells me to bring it to att and figure it out. I go back to att and talk with them about their plans and find I don’t like any of them. They also tell me they can’t add me back to the plan i was on before The Verizon manager accidentally kicked me off it. On the way home my phone reception shuts off, Sam (one of their managers) had shut off my phone. Later after coming back to Verizon and waiting about 30 minutes for him to figure it out he offers me a decent deal on my phone, I go to att one last time to see if they can meet it so I don’t have to buy a new Verizon iPhone. They can’t, so I go back to the Verizon store. Sam isn’t there, his employers call him 20 times and when they finally reach him he says he won’t give me that deal anymore. It’s after 8 now and his employee tells me If I go to the Apple Store I can get a better deal and they can activate it. I walk 10 minutes to the Apple Store and they tell me they don’t ever activate phones.

i went in earlier to upgrade my iphone. These guys are just blatant liars and thieves.
Rep had the nerve to argue with me over what my current bill actually is. For some reason, he felt that he was right even though i have been paying my bill for 5 years with Verizon. i can’t recall the last time i dealt with such unprofessional people who look to swindle people. The same deal the guy tried to get me to sign up to is 30 less a month on the Verizon website. This whole experience has me wanting to ditch Verizon

Definitely recommend going to another location other then this one. If your product is defective it doesn’t meet your standards and you wait even one day beyond the «14 day» return policy you will get a «not my problem» from the stores manager.
When spending either $ 20 or $ 600+ on a device they pride as being quality, you would assume they would stand behind that promise of quality and make sure your product reflects it, not telling you to call a manufacturer in China.
GO ELSEWHERE!

Awful place. Would also give them zero stars if possible. I went in to inquire about getting a new iPhone 6 Plus and they told me that I could get one under the Edge program. They also told me that if I turned in my old iPhone 5 that I would get $ 200 off the bill.
Got the phone and received an envelope. Sent back my old phone. Verizon received it. But I was later told by Verizon that I wouldn’t get a $ 200 credit. The only thing the Edge program does is let you get a new iPhone before your contract is up. The people at this store lied to get me to buy a phone from them.
I wish I’d known. My contract is up shortly and I could’ve easily waited to get a new iPhone. I also could’ve probably sold my old one on Ebay or something and gotten a few extra dollars.
When I called Verizon, they said that there was nothing they could do because the store isn’t an official Verizon store. They also tried to conference in the salesman who I dealt with, some guy named Israel. Not surprisingly, he refused. Even the Verizon customer service rep who I spoke to said that seemed fishy.
Avoid this place unless you want to be lied to and to walk away feeling cheated. They’re terrible. Verizon really should make some effort to regulate these «Verizon authorized» stores and to compensate their customers when these places knowingly mislead people, as this one did.
Be forewarned: unless you really need to get a new phone before your contract is up, avoid the Edge program, because it’s more or less a waste of time. Screw this place. I’m also not happy with Verizon because of my experience with this place.

Came here for a new phone upgrade and they were helpful with the process. Jerry assisted me with the set up and was very thorough, made sure I knew everything about the new device as well as what I was being charged. No wait at all either!

These guys are con artists. I loathe them with a passion.
So sleazy and need to be stopped. The salesman said that the only way I could upgrade my phone was if i joined their «Edge» program which is $ 25 a month just to pay for the iPhone for 18 months. After doing research later, I found out that I couldve just bought it for $ 99 once and stayed on my two year contract.
Also, the salesman said that I could try a tablet for free for 14 days. He got on to verizon and claimed to be my stepfather (wtf) to activate it. Then, he opened the box and took the plastic wrap off. When I went back to return it because there were a ton of other add ons and costs with it. He said that I couldnt return it unless I paid $ 70 to «restock it», even though he was the one to take off all of the plastic! Even the lady at Verizon said that I absolutely should not be be charged for that.
In any event, in trying to switch my phone back, I had to return and rebuy it but because of all of the sketchy transactions, my bank froze my account, thinking that they were fraudulent (ironic). Even though I said that I wouldn’t leave the store, the salesman ripped the phone out of my hands and said that I couldnt use it to resolve my issues because it «belonged to them now.»
more shitty things happened but i honestly hope they burn down.

Fraud. I am on the phone with Verizon Wireless now. My battery on my iPhone 5s kept running out, and they told me that I needed to replace the battery for $ 90. I told them that the battery is soddered to the iPhone — they told me that the 5s battery is not soddered. I was pleasantly surprised by this and agreed to the battery swap. Then they charged me another $ 20 and added a screen protector. Fine. Whatever.
Now my phone is not working. Verizon Wireless said that I was lied to – the 5s battery is soddered AND that I am covered with my insurance and Apple’s product warrantee so they should not have pushed me to change the battery which compromises the phone which is also called TAMPERING and TAMPERING VOIDS my WARRANTEE. Good thing Verizon is doing the right thing and they are investigating this store. Please call Verizon – if there is enough complaints they should lose their license. Happy to file a police report too. They should not be in business.

Wish I could give them no stars!!! Store wasn’t even that crowded yet you would think it were jammed packed. No one acknowledged me when I walked in and when I finally got to asked my question I was brushed off and ignored, while the associates happily took people that were buying new phones. I won’t be going here ever for anything! I can tell what kind of place that is.

DO NOT GO THIS PLACE — They are thieves.

Two fucking guys at this store, scammed me and charged me $ 43.55 for a new sim card which is free. I called Verizon before I went there for estimating cost for new sim. Verizon Rep said it is absolutely free. They charged me without notice in advance and said not refundable.
The manager Jeff, go Fxxx yourself.
I filed a claim via my credit card company and got my money back.
Again, do not go this place. The worst experience ever.

I lost my phone on a «B train» last week, so I needed a new phone. My sister promised me to give me her old phone, but after waiting for 4 days for it, I gave up and decided to go to Verizon store and just get a new one. A gentlemen from this location helped me choose the right phone, and made the whole process very easy for me. I really liked my old phone and it was 2 years old, however I still decided that I would rather get the same model, rather than trying to get used to the new phone. Plus I have paid much less than I did 2 year ago. A win-​win situation for me. The whole process was pain free, the customer service here was great, I was in and out and very pleased with my purchase. People here were very knowledgeable and competent. No pushy sales tactics, great advise, amazing deals and simply cool people. I’ll def be back, and will recommend this place to others.

SCAMMERS!!! TRUST ME ON THIS ONE!
I had such a bad experience that I made a Unilocal account JUST to help out fellow customers to STAY AWAY!
They charge FAKE fees, increase the phone price from what Verizon actually charges, ect. My iphone was supposed to be 99 $ and they charged me $ 250 for a fake «processing fee» and THEN charged my bill an additional $ 30 upgrade fee. These people are CROOKS.
I even went back to call them out on it and they were like «oh thats not supposed to be there, oops» because it was a legit scam.
I went to the Verizon Corporate store to figure out what was happening and they said that there is nothing they can do because it is a retail store and its a separate entity. The manager of the corporate store said that he has never heard of any of the additional «fees» they applied to my account and it was all a scam.
They also tried to steal my identity by asking me for all sorts of information such as my social security, credit card information, ect.
PLEASE PLEASE PLEASE stay away from this store. They have caused me so much hassle and they are ALL in on it… its not just one person. its a system that they do business by…
LISTEN TO ALL THE REVIEWS ON THIS COMPANY (not the fake ones) and DO NOT GO HERE!!!

Though I have no love for Verizon as a mega-​company, these guys were actually really helpful and kind.

STAY AWAY — you will be cheated out of your money! I could put zero stars i would!
I went there to get a new phone — iphone 5. I was switching from ATT to Verizon after 7 years with ATT. the sales person did NOT explain anything! He asked if i need insurance and i said of course i do – so without ANY explanation he added $ 170 insurance of some 3^rd party provider!!! NOT Verizon partner at all! Some no-​name company that has fraudulent reports filed against it online! It gets better — i was charged $ 50 for a sim card! ha?! I have switched sim cards before and NOT once i was charged! $ 50?! i wonder if it went to his pocket! I spoke with Verizon and they DO NOT charge any money for sim cards!
CROOKS! just because i am a woman and because i trusted that i will not be lied to at Verizon store — i was taken advantage of!!!
Get that — it is NOT even a real verizon store — as verizon explained to me – just because the have «verizon» sign on the store — i should have looked at the tiny sign below which says «global» or something — that indicated that they are just retailer carrying verizon with no connection to Verizon corporate.
Of course — i am outraged that Verizon allows this to happen and misrepresent the company like that! BUT more outraged that i was cheated!!!